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Next Gen AI-powered Assistance for Agents

Harness the power of AI in your help desk operations to enhance agent productivity and deliver exceptional customer support.

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AI-powered assistance for agents

  • Generative AI-based features can drastically improve customer service experiences. BoldDesk offers several features to improve agent productivity.
  • AI-powered assistance can help agents provide professional responses to customers and write better knowledge base articles.

Summarize ticket

  • By providing quick summaries of customer conversations, the ticket summarization feature saves agents time, leading to improved efficiency.
  • The ticket summary includes details about the intent, sentiment, and a summary of the conversation.

Struggling with providing professional error-free responses?

BoldDesk's AI-powered assistance can solve this problem for you. Agents can write professional, grammatically correct responses to customers using the rephrase or grammar-check features.

Are you facing challenges in providing multilingual customer support?

When customers from different countries submit tickets in their own languages, but you have limited support agents who are fluent in those languages, we have a solution for you.

Introducing BoldDesk's AI-powered translate feature. Agents can now translate content on the fly within BoldDesk and respond to customers in their native languages.

Summarize knowledge base article

The summary feature in knowledge base articles is designed to provide users with concise and condensed summaries of lengthy articles.

SEO attributes suggester for KB articles

  • This feature can help in enhancing your knowledge base article's SEO performance.
  • By analyzing the content of the article, this AI-powered tool generates an SEO-friendly title and meta-description that can help improve your organic traffic.

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