Customer Self-Service PortalHelp Users
Help Themselves

See how BoldDesk transforms support with AI-powered self-service that’s fast, efficient, and always available.

3X

faster access to answers with AI search

75%

of queries resolved without agent help

80%

of issues solved anytime with 24/7 self-service

Trusted by companies of all sizes

What Does Modern Self-Service Look Like Today?

Not sure how it works?

Why Choose THE BoldDesk Customer Self-Service Portal?

Designed for Real-World Use, Powered by Smart Tools

A smart, always-on portal that empowers your customers to resolve issues, find answers, and stay in control without needing to contact support.

Simple, Clean Interface

A clean and intuitive interface ensures customers can easily log tickets, check status, and find answers without getting lost.

Article Feedback

Let users rate articles and share suggestions, so your knowledge base keeps getting better and more helpful.

Explore

24/7 Self-Service Access

Customers can get the help they need anytime, anywhere without waiting for office hours.

Explore

Elevate Every Interaction with AI

Give Your Portal Superpowers with AI

Empower your customers to find answers in seconds anytime, without support help.

AI‑Powered Search

Customers type in their own words, and the BoldDesk AI Agent instantly surfaces the most relevant help articles.

Smart Virtual Assistance

Add an AI chat assistant directly to your self-service portal. It guides users to solutions instantly.

Real‑Time Article Suggestions

As users browse or ask questions, AI suggests the most helpful knowledge base articles to solve issues before a ticket is raised.

Generate Ticket Subjects using AI

BoldDesk AI interprets customer intent and automatically suggests the most relevant subject line, helping them create tickets quickly and accurately.

How Self-Service Transforms Teams

Great Self-Service Helps Customers and Your Team

When customers can help themselves, your support team wins too.

Struggling Teams		Empowered Teams
Buried in repeat questions that slow everyone down		Up to 40% ticket reduction using the Self-Service Portal for common issues
No clue which articles actually help		Boost article performance by 60% with built-in analytics on views, feedback, and gaps
Customers waiting for basic answers		80% of routine queries handled instantly by AI Agents in live chat

Not sure how it works?

Tailored Self-Service for Every Industry

Whether you're helping customers, students, or employees-BoldDesk adapts to your world.

Education

Help students and staff get instant answers on courses, fees, and campus services.

SaaS & Tech

E-commerce

Healthcare

IT Teams

Education

Help students and staff get instant answers on courses, fees, and campus services.

SaaS & Tech

Deflect common tickets and scale support without growing your team.

Faster replies, happier customers

E-commerce

Let shoppers track orders, start returns, and resolve issues-without agent help.

Healthcare

Offer secure, HIPAA-compliant support for patients, providers, and admin staff.

Faster replies, happier customers

IT Teams

Free up your IT team by enabling self-service for software support, troubleshooting, and FAQs.

Still curious how it works?

Looking to Elevate Your Self-Service Portal?

Switching your self-service portal shouldn’t come at a cost. That’s why BoldDesk will cover your existing vendor fees (up to 6 months) and migrate your knowledge base at no charge.

What Our Customers Say

"A Solution That Professionalizes Customer Service in Minutes"

We are a CRM platform based in Brazil, and we previously used a GitHub project to manage customer requests. BoldDesk has everything you could imagine in a customer service platform, including many features like APIs that we are yet to explore fully. It allows our clients to open and track tickets easily.

Carlos Rafael R.

"Complete platform for ticket management"

Excellent message management as well. Possibility of interface customization. Excellent permission management. Excellent rule management. Very comprehensive with various features. I trust in this product and I love it.

Alberto C.

"A great product at an affordable price"

BoldDesk is easily configurable, highly intuitive, and has many features one would only expect to have in higher priced products. Their customer support is prompt and helpful.

John S.

"Excellent tools to use"

The overall application functionality is good, UI/UX and the confifurations including automations all the other services are constantly working fine. When it comes to response & resolution for a support tickets it is very satisfactory.

Harsha R.

"A Solution That Professionalizes Customer Service in Minutes"

Carlos Rafael R.

"Complete platform for ticket management"

Alberto C.

"A great product at an affordable price"

BoldDesk is easily configurable, highly intuitive, and has many features one would only expect to have in higher priced products. Their customer support is prompt and helpful.

John S.

"Excellent tools to use"

Harsha R.

Support That Never Slows Down: BoldDesk’s Trusted Help Team

Click. Explore. Decide

Your Guided Tour of Bolddesk Starts Here

Bolddesk simplifes support with interactive tour—no setup or signup needed.
Just explore and see how it could fit your workflow.

Customer Portal

Learn how to customize your support portal and empower customers to submit, track, and manage tickets.

Take a tour

Knowledge Base

Learn how to set up, brand, organize, publish, and track your knowledge base articles.

Take a tour

Auto Assignment Workflow

Route tickets intelligently with automation—use rules and round-robin distribution to balance agent workloads.

Take a tour

Frequently Asked Questions

How does the BoldDesk customer self-service software help?

BoldDesk enables customers to solve issues on their own with access to FAQs, tickets, and knowledge base articles.

What are the benefits of customer self-service?

It cuts down on support volumes, improves speed, and gives users control over their issues.

Can I customize my BoldDesk self-service portal?

Yes, BoldDesk lets you fully customize the portal layout, branding, and access settings to match your business needs.

What features come with the BoldDesk self-service portal software?

You get a multilingual knowledge base, ticket submission, status tracking, and user feedback tools.

Is BoldDesk a good customer self-service platform for small teams?

Yes, BoldDesk is easy to set up, affordable, and scalable as your team grows.

Can customers track support tickets using the portal?

Absolutely. Users can log in, view ticket updates, and respond directly through the portal.

What is the difference between a help desk and a self-service portal?

A help desk involves agents assisting customers, while a self-service portal empowers users to solve problems on their own.

Is the BoldDesk self-service portal mobile-friendly?

Yes, BoldDesk offers mobile apps for iOS and Android, and its self-service portal is fully responsive across phones, tablets, and desktops.

How does BoldDesk improve the self-service customer experience?

With fast article search, real-time ticket updates, and a user-friendly interface, BoldDesk makes self-service seamless.

PRICING

Flexible Plans, Clear Pricing

Find the perfect plan for your business—no hidden costs or surprises.

Recent Activities on Customer Self-Service Portal Tutorials and Blogs

Discover how a well-designed customer self-service portal helps users resolve issues independently, access support articles, and raise tickets with ease. Reduce agent workload, speed up resolutions, and deliver a more seamless customer experience-all in one centralized platform.