Help Desk Software for startups
A low-cost, simple solution for providing a seamless support experience to your customers.
PLANS START AT
$12 / agent
Why do you need help desk software for your startup?
As a startup, a primary goal is to gain customer loyalty. Providing a seamless customer support experience is critical. This is where help desk software like BoldDesk can come in handy for performing a wide range of customer support activities. It can :
- Make dealing with support requests a breeze for your team
- Reduce the hassle of dealing with support requests sent via email by converting them to tickets
- Help you prioritize and organize customer requests in one location, increasing productivity
- Assist you in keeping customer information in one place
- Save you time by automating repetitive tasks
- Assist you in making data-driven decisions by utilizing built-in analytics and reporting
Omnichannel Ticketing
A unified interface through which your agents can handle support requests from multiple sources :
- Convert email requests into tickets
- Integrate help widgets and web forms to collect data and convert it to tickets
- Create tickets from any source using REST APIs
- Create a ticket for phone requests received on behalf of the customer
Internal Collaboration
Effectively collaborate with your internal teams on a ticket by using these features :
- Begin side conversations on a ticket with internal team members by using private notes
- Include other team members in tickets using @mentions
- Use watchers to add additional internal team members as subscribers in a ticket to receive email alerts