Free Help Desk Software for Startups

Apply to the BoldDesk for Startups program to get 10 free agent accounts for a year. Make it easy to assist your consumers today!

Why do you need help desk software for your startup?

As a startup, your primary goal is to gain customer loyalty. Providing a seamless customer support experience is critical. This is where help desk software like BoldDesk comes in handy for performing a wide range of customer support activities. It can:

Make dealing with support requests a breeze for your team
Assist you in keeping customer information in one place
Reduce the hassle of dealing with support requests sent via email by converting them to tickets
Save you time by automating repetitive tasks
Help you prioritize and organize customer requests in one location, increasing productivity
Assist you in making data-driven decisions with built-in analytics and reporting

Omnichannel ticketing

A unified interface through which your agents can handle support requests from multiple sources:

Internal collaboration

Effectively collaborate with your internal teams on a ticket by using these features:

Productivity features

Canned responses

Save frequently used responses as templates to respond quickly to frequently asked questions.

Tagging

Organize and manage your tickets.

Advanced filters

Use advanced filters to view a subset of tickets and save them as views for future use.

Ticket sorting

Various fields are available to sort tickets based on preferences.

Quick preview

This view allows you to quickly navigate and review tickets.

Quick actions

Quick actions allows user to edit ticket properties inline.

Contact module as a mini CRM

Organize your customer information in the contact module.
Using the contact group feature, customers can be grouped by company.
Keep meeting notes or additional customer information in the notes section.
View all tickets created by a customer or a company from their profile.

Automations

Use auto assignment to route tickets to the appropriate agent.
Decrease response times by automating SLA policies.
Send surveys to customers to gauge their satisfaction with the service provided.
Use create ticket, update ticket, and time triggers to automate workflows.

Reports and analytics

Several prebuilt reports and dashboards are included:

The support monitoring dashboard is the only dashboard you need for tracking your support team’s performance.
The support traffic dashboard tracks the inflow of tickets.
Satisfaction reports can be used to analyze customer feedback and CSAT scores.
The SLA dashboard tracks SLA performance.

Integrations

Integrate with several third-party apps using Zapier.
Use Jira or Salesforce integration to sideload information into tickets.
Use webhooks to collect real-time data that you can later integrate into your internal apps.
Use the REST API to pull data and integrate it with your internal apps.
Connect to any external web application for side loading context data in tickets using custom apps.

We're not done yet!

Ticket categorization

Classify tickets for support, sales, marketing, and more.

Ticket linking

Connect tickets using a parent-child relationship, related tickets, or external web links.

Time tracking

Record the amount of time spent on each ticket with the worklog feature.

Custom fields

Add custom fields to ticket forms in order to collect additional information.

Custom domains

Change the portal's support address to support.yourcompany.com by mapping custom domains.

White labelling

Customize the support portal with your company logo, colors, and login options.

TEST OUT ALL THE FEATURES OF BOLDDESK