Free Help Desk Software for Startups Empower Startup Support with Elite UI

Deliver great support without the overload. Centralize conversations, automate tasks, and impress, before your team even needs to scale.

Trusted by companies of all sizes

TURN EVERY CUSTOMER INTO A LOYAL FAN, EFFORTLESSLY

Customer Support Software That’s Scalable and Simple for Startups

Smart Support

Give your customers the care they deserve. Handle every request with ease, across chat, email, social media, and more.

Startup Circle

You’re not alone. Connect with fellow founders, share wins, and grow together with expert guidance.

Zero Pressure

Building a startup is hard. Getting started with BoldDesk isn’t. Try it free, no strings attached.

Startup Eligibility Criteria for a Free License

To qualify, startups must satisfy all of the following criteria.

Revenue less than $1 million in ARR.

Have not raised more than $10 million funding.

Must be a new BoldDesk Customers.

TRANSFORM YOUR STARTUP’S CUSTOMER SUPPORT TODAY

Deliver Faster, Smarter Support That Keeps Your Customers Coming Back

Simplify your support with a platform built to grow with you. Resolve issues quickly and keep customers happy from day one.

Omnichannel ticketing

Manage emails, forms, and phone requests in one place.

Automatically convert all sources into organized tickets.

Handle everything through one unified interface.

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Internal collaboration

Start private notes for internal discussions.

Use @mentions to instantly bring teammates into tickets.

Add watchers to keep everyone in the loop.

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Mini CRM Contact Module

Store and manage customer details in one view.

Group contacts by company and add private notes.

Access full ticket history for customers anytime.

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Automations

Auto-assign tickets to the right agents.

Trigger SLAs, surveys, and custom workflows.

Save time by automating repetitive tasks.

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Reports and analytics

Get real-time dashboards to track team performance.

Analyze ticket trends and customer satisfaction.

Monitor SLA metrics and drive improvements.

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SMARTER STARTUP SUPPORT

Modern help desk software built to grow with your startup

Deliver startup customer service with a platform that grows with you. Resolve issues fast with no extra hires needed.

Tech Hardware Startups

Self-Service Made Simple

Let users log product issues anytime and track progress stress-free

Provide instant solutions with a searchable, self-serve knowledge base.

Health Tech Startups

Support That Saves Time

Report technical or compliance issues and get fast resolutions.

Automate admin work and centralize documentation.

Software Startups

Built for Developers

Track bugs, feature requests, and team tickets in one place.

Auto-assign tasks and collaborate effortlessly across dev teams.

Tech hardware help desk software for startups with self-service and issue tracking tools.

Health tech help desk software for startups to resolve issues fast and automate admin work.

Help desk software for startups to track bugs, auto-assign issues, and collaborate.

Tech Hardware Startups

Self-Service Made Simple

Let users log product issues anytime and track progress stress-free.

Provide instant solutions with a searchable, self-serve knowledge base.

Health Tech Startups

Support That Saves Time

Report technical or compliance issues and get fast resolutions.

Automate admin work and centralize documentation.

Software Startups

Built for Developers

Track bugs, feature requests, and team tickets in one place.

Auto-assign tasks and collaborate effortlessly across dev teams.

AI-ENHANCED SUPPORT FOR STARTUPS

Too many tickets, not enough time? Let AI handle the busywork

Automate tasks, reply smarter, and resolve faster. AI features in BoldDesk help your startup deliver support that scales without extra effort.

For Customers

Smart Support for Growing Startups

The BoldDesk AI Agent provides instant answers to common questions via the self-service portal, reducing response time and improving customer satisfaction.

For Teams

Your AI-Driven Support Assistant

The BoldDesk AI Copilot helps your startup team by suggesting quick replies, summarizing conversations, and correcting grammar, saving precious time and reducing back-and-forth.

Smart Support for Growing Startups

Your AI-Powered Support Assistant

Smart Support for Growing Startups

Your AI-Powered Support Assistant

For Customers

Smart Support for Growing Startups

The BoldDesk AI Agent provides instant answers to common questions via the self-service portal, reducing response time and improving customer satisfaction.

For Teams

Your AI-Powered Support Assistant

The BoldDesk AI Copilot helps your startup team by suggesting quick replies, summarizing conversations, and correcting grammar, saving precious time and reducing back-and-forth.

Seamlessly Integrate Your Startup Help Desk with Popular Apps and Platforms

BoldDesk works with your favorite tools, like Slack, Microsoft Teams, Zoom, and Google Workspace, to streamline workflows, improve communication, and boost team productivity.

What Our Customers Say

"A Solution That Professionalizes Customer Service in Minutes"

We are a CRM platform based in Brazil, and we previously used a GitHub project to manage customer requests. BoldDesk has everything you could imagine in a customer service platform, including many features like APIs that we are yet to explore fully. It allows our clients to open and track tickets easily.

Carlos Rafael R.

"Complete platform for ticket management"

Excellent message management as well. Possibility of interface customization. Excellent permission management. Excellent rule management. Very comprehensive with various features. I trust in this product and I love it.

Alberto C.

"A great product at an affordable price"

BoldDesk is easily configurable, highly intuitive, and has many features one would only expect to have in higher priced products. Their customer support is prompt and helpful.

John S.

"Excellent tools to use"

The overall application functionality is good, UI/UX and the confifurations including automations all the other services are constantly working fine. When it comes to response & resolution for a support tickets it is very satisfactory.

Harsha R.

"A Solution That Professionalizes Customer Service in Minutes"

Carlos Rafael R.

"Complete platform for ticket management"

Alberto C.

"A great product at an affordable price"

BoldDesk is easily configurable, highly intuitive, and has many features one would only expect to have in higher priced products. Their customer support is prompt and helpful.

John S.

"Excellent tools to use"

Harsha R.

Always On Support:  Help Desk Access Across All Devices

Stay connected to your customers on the go access, manage, and resolve support tickets securely from any device, anywhere your startup takes you.

Mobile-ready. Tablet-friendly. Desktop-optimized.

Deliver fast, secure support from iOS, Android, Mac, or Windows right when your customers need it most.

Frequently Asked Questions

Who is eligible for this startup program?

The following are the startup program requirements:

Must be a new BoldDesk customer (previous or current paying BoldDesk customers are not eligible).
Have not raised more than $10 million in funding
ARR less than $1 million

What BoldDesk plans are eligible for the BoldDesk for Startup program?

Only BoldDesk Momentum plan is applicable.

How can I find out whether I'm Approved?

After you have successfully applied, BoldDesk will contact you through email to inform you of the status of your application and the information needed to get started.

What more can BoldDesk provide if I am denied approval?

If you are not eligible for the BoldDesk for Startups program, please create a trial and enjoy our flexible pricing choices here.

What if I want to add more than 10 agents during the 1 year free period ?

If your requirement exceeds 10 agents, please contact the team.

What happens after the 12-month free period is over?

The BoldDesk team will contact you 30 days before your free period is over. You will be given the option to pay for a continued subscription. If you do not wish to convert your subscription to a paid plan, you can cancel it.

What will be the renewal price after the 12-month free period is over?

Your subscription will renew at BoldDesk’s regular price. If you choose a yearly payment plan, that price is 20% lower than the monthly payment plan.

What terms and conditions will apply?

The BoldDesk EULA will apply. You must ensure you abide by all of the terms. Any false statements about funding criteria and revenue details will result in the withdrawal of any applied discounts, and you may be asked to reimburse BoldDesk any discounts received as a consequence of falsely stated information.

Free for 1 year, scale support without hiring new Agents

Let BoldDesk AI Do the Heavy Lifting While Your Team Shines

Free Help Desk Software for Startups Empower Startup Support with Elite UI

Trusted by companies of all sizes

TURN EVERY CUSTOMER INTO A LOYAL FAN, EFFORTLESSLY

Customer Support Software That’s Scalable and Simple for Startups

Smart Support

Startup Circle

Zero Pressure

Startup Eligibility Criteria for a Free License

TRANSFORM YOUR STARTUP’S CUSTOMER SUPPORT TODAY

Deliver Faster, Smarter Support That Keeps Your Customers Coming Back

Omnichannel ticketing

Internal collaboration

Mini CRM Contact Module

Automations

Reports and analytics

SMARTER STARTUP SUPPORT

Modern help desk software built to grow with your startup

Self-Service Made Simple

Support That Saves Time

Built for Developers

Self-Service Made Simple

Support That Saves Time

Built for Developers

AI-ENHANCED SUPPORT FOR STARTUPS

Too many tickets, not enough time? Let AI handle the busywork

Automate tasks, reply smarter, and resolve faster. AI features in BoldDesk help your startup deliver support that scales without extra effort.

Smart Support for Growing Startups

Your AI-Driven Support Assistant

Smart Support for Growing Startups

Your AI-Powered Support Assistant

INTEGRATIONS

Seamlessly Integrate Your Startup Help Desk with Popular Apps and Platforms

What Our Customers Say

Always On Support: Help Desk Access Across All Devices

Frequently Asked Questions

Free for 1 year, scale support without hiring new Agents

We are eager to show you the magic of BoldDesk.

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Always On Support:  Help Desk Access Across All Devices