Help Desk Software for startups
A low-cost, simple solution for providing a seamless support experience to your customers.
PLANS START AT
$12 / agent
Why do you need help desk software for your startup?
As a startup, a primary goal is to gain customer loyalty. Providing a seamless customer support experience is critical. This is where help desk software like BoldDesk can come in handy for performing a wide range of customer support activities. It can :
- Make dealing with support requests a breeze for your team
- Reduce the hassle of dealing with support requests sent via email by converting them to tickets
- Help you prioritize and organize customer requests in one location, increasing productivity
- Assist you in keeping customer information in one place
- Save you time by automating repetitive tasks
- Assist you in making data-driven decisions by utilizing built-in analytics and reporting
Omnichannel Ticketing
A unified interface through which your agents can handle support requests from multiple sources :
- Convert email requests into tickets
- Integrate help widgets and web forms to collect data and convert it to tickets
- Create tickets from any source using REST APIs
- Create a ticket for phone requests received on behalf of the customer
Internal Collaboration
Effectively collaborate with your internal teams on a ticket by using these features :
- Begin side conversations on a ticket with internal team members by using private notes
- Include other team members in tickets using @mentions
- Use watchers to add additional internal team members as subscribers in a ticket to receive email alerts
Productivity features
Canned Responses
Save frequently used responses as templates to respond quickly to frequently asked questions.
Tagging
Using tags, organize and manage your tickets.
Advanced filters
Use advanced filters to view a subset of tickets and save them as views for future use.
Ticket Sorting
Various fields are available to sort tickets based on preferences.
Quick Preview
This view allows you to quickly navigate and review tickets.
Quick Actions
Quick actions allows user to edit ticket properties inline
Contact Module as a Mini CRM
- Organize your customer information in the contact module
- Using the contact group feature, customers can be grouped by company
- Keep meeting notes or additional customer information in the notes section
- View all tickets created by a customer or a company from their profile
Automations
- Using auto assignment, tickets can be routed to the appropriate agent
- Increase response time by automating SLA policies
- Send surveys to customers to gauge their satisfaction with the service provided
- Use create ticket, update ticket, and time triggers to automate workflows
Reports & Analytics
There are several prebuilt reports and dashboards available :
- The support monitoring dashboard is a one-stop dashboard for tracking a support team’s performance
- The support traffic dashboard tracks the inflow of tickets
- Satisfaction reports can be used to analyze customer feedback and CSAT scores
- An SLA dashboard can be used to track SLA performance
Integration
- Integrate with several third-party apps using Zapier
- Use Jira or Salesforce integration to sideload information into tickets
- Use webhooks to collect real-time data that you can later integrate into your internal apps
- Use the REST API to pull data and integrate it with your internal apps
- Connect to any external web application for side loading context data in tickets using custom apps
We're Not Done Yet!
You might also like these features
Ticket categorization
Ticket categories, such as support, sales, and marketing, aid in classification.
Ticket linking
Connect tickets using a parent-child relationship, related tickets, or external web links.
Time tracking
Using the worklog feature, record the amount of time spent on each ticket.
Custom fields
Custom ticket fields can be added to ticket forms in order to collect additional information.
Custom domains
Change the portal's support address to support.yourcompany.com by mapping custom domains.
White labelling
Customize the support portal with your company logo, colors, and login options.
Looking help desk software for startups? Try BoldDesk for free
Start your 15-day free trial with instant access
Test out all the features of BoldDesk
Free 15-day trial
No credit card required
Easy setup
