Startup Program, Now Accepting Applications
Help Desk Software for Startups, Free for 12 Months
Deliver exceptional customer support from day one with BoldDesk. 24/7 AI ticket agents, omnichannel AI assistance, and automated workflows take care of repetitive tasks, empowering your team to focus on resolving customer issues faster.
Trusted by Companies of all Sizes
Backed by Syncfusion
41K+
Companies worldwide
25+
Years in business
80%
of the Fortune 500 use Syncfusion software
3M+
Tickets Migrated
Free
Migration & Onboarding
SOC 2, GDPR & HIPAA
Compliant
99.9%
Uptime SLA
Startup program eligibility
Check if Your Startup Qualifies
If your startup meets all three, you get BoldDesk free for 12 months: full features, up to 10 agent seats, free data migration included.
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Approval status arrives by email. Don’t meet all three? Start a 15-day free trial instead, migration still free.
Annual recurring revenue under $1M
Based on your current ARR at the time of application.
Total funding raised under $10M
Across all rounds to date, including pre-seed through Series A.
New to BoldDesk
Current or former paying BoldDesk customers are not eligible for this specific offer.
Built to scale with you
Everything a Growing Support Team Needs, in One Plan
Help desk software features that are switched on from day one, not reserved for a higher tier.
Industry fit
Customer Support Solutions for Every Kind of Startup
Empower your team with help desk software featuring AI agent support, tailored to your sector.
AI Powered Support
Answer Routine Questions Instantly, Day or Night
Growing startups can't afford a large support team, but customers still expect fast, accurate answers. BoldDesk combines AI-powered self-service and agent assistance to help you deliver exceptional support at scale.
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AI Agent handles routine questions instantly, including password resets, order updates, and account access, 24/7, without creating tickets or adding to your team's workload.
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AI Actions connect with your CRM, ERP, and e-commerce tools to fetch customer information and perform tasks in real time, without leaving the help desk.
What the free program covers
AI Agent and AI Actions, with 1,000 one-time AI credits included. Usage beyond those credits, and AI Copilot for agents, run on the paid AI add-on.
Why Startups Choose BoldDesk
Free to Start, Fast to Launch, Ready to Scale
A full year at zero cost, live the same week, and per-agent pricing that drops as the team grows.
Free for 12 months, up to 10 agents
Qualifying startups get the complete Enterprise (team based) plan at no cost for a full year, with up to 10 agent seats.
1,000 one-time AI credits included
AI Agent works from your first ticket, so overnight and weekend requests are not waiting for someone to log in.
No lock-in, no surprise renewal
BoldDesk contacts you around 30 days before the free year ends, so nothing renews unannounced. Move to a paid plan or walk away.
Live in hours, not weeks
Guided onboarding comes with every plan, including the free program, and most teams are productive within hours of go-live.
Free expert migration, for every customer
Tickets, contacts, and knowledge base articles move at no cost. More than 3 million tickets have been migrated to BoldDesk.
Per-agent cost falls as you add seats
After the free year, $99 a month covers 5 agents billed yearly, which is $20 each. At 25 agents it is $14, and at 50 it is $10.
Seamlessly Integrate Your Startup Help Desk With the Apps You Already Run
BoldDesk works with your favorite tools, like Slack, Microsoft Teams, Zoom, and Google Workspace, to streamline workflows, improve communication, and boost team productivity.
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Connect Slack, Microsoft Teams, Zoom, and Google Workspace so support work reaches the team where it already happens.
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Build anything else on a documented REST API and webhooks with no plan upgrade required to use them.
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Fit tickets into your existing workflow with marketplace apps rather than rebuilding around the help desk.
Any device
Always-On Support: Help Desk Access Across All Devices
Stay connected with customers on the go. Access, manage, and resolve tickets securely using a cloud-based help desk for startups, from any device, anywhere.
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Mobile-ready. Tablet-friendly. Desktop-optimized.
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Deliver fast, secure support from iOS, Android, Mac, or Windows right when your customers need it most.
Customer proof
What BoldDesk Customers Say
A few words from customers who run support on BoldDesk every day, across company sizes.
After the Free Year
What It Costs After the Free Year
No renewal surprise and no tier to graduate into. The plan you use free for 12 months is the same plan you keep.
Starter
Growth
Pro
Enterprise
Just BoldDesk.
Just BoldDesk.BoldDesk (All Inclusive)
Every feature, for every team size - from 5 agents to 1000+.
$99
for 5 agents
/ month. Billed yearly
/ month. Billed yearly
| Number of Agents | Monthly (yearly billing) |
AI Credits
(Included for first 3 months)
|
|---|---|---|
| 5 |
$99
/ month
$1,188 billed yearly
≈ $20 / agent
|
500
credits / month
|
| 25 |
$349
/ month
$4,188 billed yearly
≈ $14 / agent
|
1,500
credits / month
|
| 50 |
$499
/ month
$5,988 billed yearly
≈ $10 / agent
|
2,000
credits / month
|
| 100 |
$999
/ month
$11,988 billed yearly
≈ $10 / agent
|
3,000
credits / month
|
EVERYTHING INCLUDED
- Omnichannel ticketing: Email, Chat, WhatsApp, Social, Voice: 10+ channels
- Workflow automation & SLA management
- Knowledge base & customer portal
- AI Copilot & AI Agents: Flat published rates, never per-resolution fees; starter credits in every plan
- Custom roles, SSO/SAML, audit logs: No "enterprise tier" required
- Advanced reports & custom dashboards
- Free expert migration & guided onboarding
Teams switching from Zendesk or Freshdesk typically save
up to 70%
Free Migration & Onboarding
Already Paying for a Help Desk? We Move It Free.
Startups on the program often arrive mid-contract. Nothing gets lost, and nothing gets paid twice.
Free expert-led migration
Tickets, contacts, knowledge base, and automations, rebuilt so your rules work from day one.
Review in a live sandbox
Verify everything before your team switches over. Nothing changes until you say so.
Free until your contract ends
Switch before renewal without paying for two help desks.
Guided onboarding on every plan
Most teams are productive within hours of go-live.
Secure, expert-led migration
|
3M+ tickets migrated
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Up to 70% Savings vs Zendesk
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G2 Leader Fastest Implementation
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30 Day Money-Back Guarantee
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Enterprise Grade Security
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99.9% Uptime SLA
Security & Compliance
Pass a Security Review Before You Have a Security Team
Protect customer data with secure infrastructure, compliance-ready controls, and enterprise-grade access management. All of it standard on the startup program.
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SOC 2 & GDPR compliant
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AES-256 encrypted infrastructure
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SSO and IP restrictions
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HIPAA-ready workflows
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Secure cloud architecture
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Role-based access control and audit logs
Before you apply
Frequently Asked Questions About the Startup Program
Startups with annual recurring revenue under $1M and total funding under $10M that are new to BoldDesk. Current or former paying customers are not eligible.
The Enterprise (team based) plan, the single current BoldDesk plan. Every feature is included, so there is no tier to choose between.
Yes. Startups receive 1,000 one-time AI credits for AI Agent. Once the credits are used, further usage requires purchasing the AI add-on.
After you submit your application, BoldDesk emails you with your approval status and the steps to get started.
BoldDesk contacts you about 30 days before your free period ends. You can move to a paid plan, priced 20% lower on yearly billing, or cancel.
Contact the BoldDesk team and they will walk through the options available for your account.
You can still start a 15-day free trial and choose from flexible paid plans as your startup grows. Free migration applies either way.
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Still weighing up how to run support? Read the do’s and don’ts for startup customer support.
A Year of Support Handled Free, Starting This Week
Apply in minutes and BoldDesk emails your approval status. Guided onboarding comes with the program, we migrate your existing tickets free, and you don't pay until your current contract ends. Not a startup? Our help desk software plans cover every team size.
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No Feature Paywalls
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No Forced Upgrades
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Free Migration
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No Credit Card Required
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Cancel Anytime
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No Feature Paywalls
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No Forced Upgrades
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Free Migration
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No Credit Card Required
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Cancel Anytime