Enterprise Features. Small Business Pricing.
Small Business Help Desk Software With AI That Resolves Routine Tickets
BoldDesk is help desk software built for small business: one workspace for every customer request, AI that resolves routine tickets on its own, and enterprise-grade tools — at small-business pricing.
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No credit card required
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AI support around the clock
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Zero fees for end users
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No credit card required
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AI support around the clock
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Zero fees for end users
Closing the Support Gap
Why Growth Teams Choose BoldDesk
A customer's first simple question is also their first impression — answer it on time, and a one-time buyer becomes a long-term one.
When Your Inbox Becomes the Bottleneck
Messages get missed, duplicated, or left unanswered. BoldDesk converts every email into a tracked ticket, so nothing falls through the cracks.
When Your Agents Are Busy But Not Productive
Your team should solve problems, not repeat answers. BoldDesk AI and self-service resolve the routine questions before agents ever see them.
When Repetitive Tasks Consume Valuable Time
Assigning, updating, and following up shouldn't take a human every time. BoldDesk automation routes, prioritizes, and escalates on its own.
When You Lack Visibility Into Support Performance
Decisions built on assumptions are a risk. Real-time reports and CSAT tracking show volume, response times, and satisfaction in one place.
When Issues Go Unnoticed Until Customers Complain
A late reply can undo a good relationship fast. SLA monitoring and proactive alerts flag at-risk tickets before they breach.
Grow Support Without Growing Complexity
Ticketing, automation, AI, and integrations — everything a growing team needs, in one plan, without the cost climbing with it.
BoldDesk AI
Instant AI Support That Scales With Your Business
Customers expect fast, accurate answers at any hour. BoldDesk AI resolves up to 70% of routine requests automatically, assists agents in real time on the rest, and automates the repetitive work — so you can scale support without scaling headcount.
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AI Agent — delivers instant answers to common questions and handles routine requests around the clock, without adding to ticket volume or agent workload.
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AI Copilot — helps agents respond faster with AI-generated replies, conversation summaries, and knowledge suggestions that cut resolution time.
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AI Actions — connects to your CRM, ERP, e-commerce, and other business apps to pull customer data and take action directly from a ticket, no tab switching required.
One Platform, Everything Included
A Better Customer Experience Without a Bigger Payroll
You don't have to be an enterprise to get enterprise-grade features. Every plan ships with the complete platform, so growing your support quality never means growing your headcount or your budget.
Built to Fit Into a Small Team's Toolkit — Not Replace It
A small team can't afford to rebuild its workflow around new software. BoldDesk connects to the tools you already use — Salesforce, Jira, WhatsApp, and more — so switching means learning one new habit, not five.
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Connect Salesforce, Jira, and WhatsApp so support work reaches the tools your team already uses.
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Build anything else on documented REST APIs and webhooks — included on every plan, no upgrade required.
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Fit tickets into your existing workflow across email, live chat, and social channels instead of rebuilding around the help desk.
Everything You Just Saw? It's all in One Plan.
A small team shouldn't need an enterprise budget to get enterprise features. Every plan includes the complete platform from day one — whether you're 5 agents or 1,000.
Starter
Growth
Pro
Enterprise
Just BoldDesk.
Just BoldDesk.BoldDesk (All Inclusive)
Every feature, for every team size - from 5 agents to 1000+.
$99
for 5 agents
/ month. Billed yearly
/ month. Billed yearly
| Number of Agents | Monthly (yearly billing) |
AI Credits
(Included for first 3 months)
|
|---|---|---|
| 5 |
$99
/ month
$1,188 billed yearly
≈ $20 / agent
|
500
credits / month
|
| 25 |
$349
/ month
$4,188 billed yearly
≈ $14 / agent
|
1,500
credits / month
|
| 50 |
$499
/ month
$5,988 billed yearly
≈ $10 / agent
|
2,000
credits / month
|
| 100 |
$999
/ month
$11,988 billed yearly
≈ $10 / agent
|
3,000
credits / month
|
EVERYTHING INCLUDED
- Omnichannel ticketing: Email, Chat, WhatsApp, Social, Voice: 10+ channels
- Workflow automation & SLA management
- Knowledge base & customer portal
- AI Copilot & AI Agents: Flat published rates, never per-resolution fees; starter credits in every plan
- Custom roles, SSO/SAML, audit logs: No "enterprise tier" required
- Advanced reports & custom dashboards
- Free expert migration & guided onboarding
Teams switching from Zendesk or Freshdesk typically save
up to 70%
What Would Your Team Pay?
Agents costs only, billed yearly — before the incumbent's AI resolution fees and tier upgrades are added.
BoldDesk (all-inclusive)
Plan for 100 agents
$999
monthly
Zendesk Suite Professional 
$11,500
monthly. Billed yearly
Freshdesk Enterprise
$11,900
monthly. Billed yearly
Zendesk and Freshdesk pricing was cross-checked against zendesk.com/pricing and freshworks.com/freshdesk/omni/pricing (current as of July 2026). BoldDesk pricing is based on rates published at bolddesk.com/pricing.
Small Businesses Are Already Vouching for Us
Real ratings from real small business support teams — not hand-picked quotes.
Free Migration & Onboarding
The Zero-Risk Switch from Any Help Desk Vendor
A small team can't afford downtime or a failed migration. We move your tickets, contacts, and knowledge base for free, let you verify everything in a live sandbox first, and keep BoldDesk free until your current contract runs out.
Free expert-led migration
Tickets, contacts, knowledge base, and automations, rebuilt so your rules work from day one.
Review in a live sandbox
Verify everything before your team switches over. Nothing changes until you say so.
Free until your contract ends
Switch before renewal without paying for two help desks.
Guided onboarding on every plan
Most teams are productive within hours of go-live.
Secure, expert-led migration
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3M+ tickets migrated
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Up to 70% Savings vs Zendesk
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G2 Leader Fastest Implementation
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30 Day Money-Back Guarantee
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Enterprise Grade Security
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99.9% Uptime SLA
Security & Compliance
Enterprise-Grade Security, Without an Enterprise IT Team
A small team's customer data deserves the same protection as a Fortune 500's. SOC 2, GDPR, and HIPAA-ready controls come standard — nothing to configure yourself.
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SOC 2 & GDPR compliant
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AES-256 encrypted infrastructure
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SSO and IP restrictions
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Role-based access control and audit logs
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HIPAA-ready workflows
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Secure cloud architecture
Frequently Asked Questions
Still Deciding? Start Here.
Yes. You only pay for support agents, while customers and ticket volume are unlimited, so your costs stay predictable as your business grows.
BoldDesk AI helps agents reply faster by drafting responses, summarizing conversations, and suggesting solutions. This helps your team handle more requests with less effort.
Yes. BoldDesk scales with your team and support volume, so you can continue using the same platform as your business grows.
Yes. Start with a free trial to explore features and see if BoldDesk is the right fit for your business.
No. BoldDesk is easy to set up and use, allowing small teams to get started quickly without an IT department.
Plans start at 5 agents for $99/month billed yearly. If you are an early-stage company with under $1M ARR and under $10M raised, you may qualify for 12 months free for up to 10 agents through the BoldDesk Startup Program.
One Plan. Every Feature. Built for Small Business.
No upgrade prompts, no locked features, no fine print — just everything your team needs from day one.
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No Feature Paywalls
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No Forced Upgrades
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Free Migration
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No Credit Card Required
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Cancel Anytime
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No Feature Paywalls
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No Forced Upgrades
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Free Migration
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No Credit Card Required
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Cancel Anytime