Complaint Management SoftwareNo More Waiting. Resolve Complaints in Minutes!

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What is Complaint Management Software?

Complaint Management Software is a digital solution that helps businesses efficiently track, manage, and resolve customer complaints across multiple channels. It helps no issue goes unnoticed and enables teams to deliver timely, consistent, and high-quality support.

WHY BOLDDESK IS THE SMARTER WAY TO MANAGE COMPLAINTS?

BoldDesk Turns Customer Complaints Into Opportunities for Loyalty

With intelligent automation, real-time collaboration, and multichannel support, your team can resolve issues faster and deliver a consistently great experience.

Resolve Issues Faster

Speed up complaint handling with smart workflows and auto-assignment.

Collaborate Seamlessly

Keep teams aligned with shared ticket views and internal notes.

AI-Enabled Insights

Understand customer sentiment instantly with AI-generated summaries.

Make Data-Driven Decisions

Track trends and support team performance with powerful analytics.

Support Every Channel

Manage complaints from email, chat, social media, and more in one place.

Customize Everything

Tailor workflows and views to match your brand’s processes.

TOO MANY TOOLS? MANAGE SUPPORT IN ONE HUB

One Dashboard. Many Channels. Zero Delays.

With centralized ticket tracking, smart auto-assignment, and seamless team collaboration, BoldDesk helps you resolve complaints more efficiently. AI Agent Handles 80% of Repetitive Tasks and improves SLA compliance by 40% while delivering a better customer experience.

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Voice

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MANUAL COMPLAINT ASSIGNMENT SLOWING YOUR TEAM DOWN?

Let Automation Handle the Load While You Focus on Service

Distribute tickets fairly and instantly with round-robin logic, keeping agents productive and customers happy.

Even Distribution

Automatically assign incoming complaints equally among available agents for:

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Load-Based Assignment

Route tickets based on real-time agent workloads to:

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Even Distribution

Load-Based Management

Even Distribution

Load-Based Management

Automate Tasks to Track and Resolve Complaints Faster

Use automated workflows, SLAs, and macros to streamline complaint handling, reduce delays, and boost team efficiency.

Workflow Automation

Assign, prioritize, and escalate complaints using smart rules. Save time, reduce errors, and make sure every issue gets to the right team quickly.

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Workflow automation in complaint management software to assign, prioritize, escalate

SLA Management

Establish response deadlines, receive breach alerts, and monitor performance. Be SLA-compliant and address complaints before they are overdue.

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SLA management in complaint management software to set deadlines, alerts, and monitor.

Macros

Close the same complaints with a single click. Initiate updates, reply, and change statuses in seconds to provide consistent and faster support.

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Macros in complaint management software to close complaints fast with a single click

NO COMPLAINTS? IT’S NOT A DREAM - IT’S REAL SUPPORT

Deliver Support So Good, Customers Have Nothing to Complain About

Track and improve your processes until your support becomes complaint-free.

Complaint Tracking Dashboard

Track complaints in real-time with a centralized dashboard. Analyze key metrics like response times and resolution rates to improve efficiency.

Explore Support Monitoring Dashboard

Agent Performance Metrics

Monitor agent productivity with performance metrics to identify strengths and areas for improvement.

Explore Agent Performance Dashboard

Customer Experience Reports

Measure customer satisfaction through feedback and ratings. Turn insights into actions to improve service and build lasting loyalty.

Explore Customer Happiness Report

INTEGRATIONS

Connect Your Complaint Management System with the Tools You Trust

Integrate effortlessly with platforms like Slack, Microsoft Teams, Zoom, and Google Workspace to manage complaints more efficiently. Enable your teams to collaborate in real time, track issue resolution, and improve response times, all within your complaint management workflow.

What Our Customers Say

"A Solution That Professionalizes Customer Service in Minutes"

We are a CRM platform based in Brazil, and we previously used a GitHub project to manage customer requests. BoldDesk has everything you could imagine in a customer service platform, including many features like APIs that we are yet to explore fully. It allows our clients to open and track tickets easily.

Carlos Rafael R.

"Complete platform for ticket management"

Excellent message management as well. Possibility of interface customization. Excellent permission management. Excellent rule management. Very comprehensive with various features. I trust in this product and I love it.

Alberto C.

"A great product at an affordable price"

BoldDesk is easily configurable, highly intuitive, and has many features one would only expect to have in higher priced products. Their customer support is prompt and helpful.

John S.

"Excellent tools to use"

The overall application functionality is good, UI/UX and the confifurations including automations all the other services are constantly working fine. When it comes to response & resolution for a support tickets it is very satisfactory.

Harsha R.

"A Solution That Professionalizes Customer Service in Minutes"

Carlos Rafael R.

"Complete platform for ticket management"

Alberto C.

"A great product at an affordable price"

BoldDesk is easily configurable, highly intuitive, and has many features one would only expect to have in higher priced products. Their customer support is prompt and helpful.

John S.

"Excellent tools to use"

Harsha R.

Stay Connected Wherever You Are With Our Mobile App

Download our iOS or Android app to manage your conversations on the move. Easily receive and respond to messages across all channels using the app.

Frequently Asked Questions

How do AI insights work in complaint management software?

AI insights analyze complaint data to uncover patterns, trends, and root causes. By processing large volumes of tickets and customer feedback, the system highlights recurring issues, predicts potential escalations, and helps teams make informed decisions to improve service quality.

How does BoldDesk complaint management software help support teams succeed?

BoldDesk empowers support teams with everything they need to handle complaints efficiently. It allows them to capture and track every complaint from multiple channels in one place, automate routing to speed up resolution, and give agents full context with detailed ticket histories. Automation reduces operational overhead by eliminating repetitive tasks, while real-time analytics help identify recurring issues. With faster responses and personalized service, teams can significantly boost customer satisfaction and loyalty.

How do I keep track of complaints with BoldDesk?

BoldDesk makes it easy to track every complaint from start to finish. All tickets are centralized in one dashboard, so you can monitor statuses, assign agents, add notes, and follow progress in real time. This way, nothing slips through the cracks.

What are the key features of the complaint management software in BoldDesk?

BoldDesk offers everything you need to manage complaints smoothly – ticket tracking, automation, SLA rules , agent collaboration tools, reporting, custom workflows, and multichannel support, all in one clean and easy-to-use interface.

How does BoldDesk help reduce complaint resolution time?

With BoldDesk, tickets are automatically routed to appropriate agents, repetitive tasks are automated, and agents have full ticket context at their fingertips. This helps your team respond to and resolve issues faster.

How does an AI agent work in complaint management software?

An AI agent acts as a virtual assistant that can automatically respond to common complaints, guide users through solutions, and escalate complex issues to human agents. It helps reduce response times and ensures customers receive support even outside business hours.

How does an AI copilot work in complaint management software?

An AI copilot supports human agents by suggesting replies, summarizing complaint threads, and recommending next steps. It streamlines the resolution process, reduces manual effort, and helps agents deliver faster, more consistent support.

How does BoldDesk complaint management software help improve customer satisfaction?

BoldDesk helps you respond quickly, stay consistent, and show customers that their concerns matter. Timely updates, clear communication, and smooth resolutions lead to happier customers and stronger trust in your brand.

Is BoldDesk complaint management software suitable for small businesses?

Yes, our complaint management software is designed to scale with your business. Whether you’re a startup, a small business, or a large enterprise, we offer flexible plans, powerful tools, and help onboarding. The software grows with your team and helps you efficiently manage complaints at every stage of your business journey.

Does BoldDesk support multichannel complaint collection?

Definitely, With BoldDesk, you can manage complaints from email, live chat, web forms, and more from a single platform. Our omnichannel customer service approach means your team can handle complaints efficiently and deliver consistent support across every channel your customers use.

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Enhance service with complaint, issue tracking, and case management software. Automate workflows, track issues, and resolve cases faster with smarter collaboration and insights.