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BoldDesk + Facebook Integration

Automatically convert your Facebook messages and post comments into chats.

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How it works?
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Person with headset using a laptop, with Facebook icon and chat bubble indicating social media interaction

Efficient Customer Service with Facebook Integration

  • This integration allows you to automatically capture and manage all Facebook messages directly within your help desk platform.
  • It ensures that your team can respond to inquiries promptly, resolve issues more quickly, and maintain a consistent flow of communication.
  • Manage multiple Facebook Accounts and assign agent groups for faster responses to Messenger messages and comments.

Centralized communication hub

  • All customer interactions, whether from Facebook or other communication channels, are centralized in one location.
  • This allows agents to manage, track, and respond to all customer inquiries from a single chat interface, ensuring that no messages are missed and providing a unified view of customer history and interactions.
Illustration of a woman with a laptop in front of a large social media chat interface featuring a Facebook icon.
Illustration of a person with a headset at a laptop, linked to icons for user, document, media, text, and image

Multimedia Sharing

  • Exchange all types of content for a richer and more convenient experience.
  • Explore beyond text with photos, videos, audio, and documents. Experience a more engaging way to connect with us.

Get the right help fast

  • Your customer's Facebook messages are directly routed to the appropriate agent group to handle their requests.
  • This group of agents can be configured for each Facebook page after the integration is successfully completed.
Digital interface with Group dropdown showing UX Design: BoldDesk, surrounded by icons including Facebook logo

For more information on how to get started with the Facebook integration

Installing And Configuring The Facebook App right arrow icon

TEST OUT ALL THE FEATURES OF BOLDDESK

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  • No credit card required
  • Easy setup
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