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BoldDesk + Facebook Integration

Automatically convert your Facebook messages and post comments into chats.

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How it works?
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Person with headset using a laptop, with Facebook icon and chat bubble indicating social media interaction

Efficient Customer Service with Facebook Integration

  • This integration allows you to automatically capture and manage all Facebook messages directly within your help desk platform.
  • It ensures that your team can respond to inquiries promptly, resolve issues more quickly, and maintain a consistent flow of communication.
  • Manage multiple Facebook Accounts and assign agent groups for faster responses to Messenger messages and comments.

Centralized communication hub

  • All customer interactions, whether from Facebook or other communication channels, are centralized in one location.
  • This allows agents to manage, track, and respond to all customer inquiries from a single chat interface, ensuring that no messages are missed and providing a unified view of customer history and interactions.
Illustration of a woman with a laptop in front of a large social media chat interface featuring a Facebook icon.
Illustration of a person with a headset at a laptop, linked to icons for user, document, media, text, and image

Multimedia Sharing

  • Exchange all types of content for a richer and more convenient experience.
  • Explore beyond text with photos, videos, audio, and documents. Experience a more engaging way to connect with us.

Get the right help fast

  • Your customer's Facebook messages are directly routed to the appropriate agent group to handle their requests.
  • This group of agents can be configured for each Facebook page after the integration is successfully completed.
Digital interface with Group dropdown showing UX Design: BoldDesk, surrounded by icons including Facebook logo

For more information on how to get started with the Facebook integration

Installing And Configuring The Facebook App right arrow icon

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  • No credit card required
  • Easy setup
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