Facebook Messenger Support, Powered by AI
Facebook Customer Support Software for Messenger and Comments, Together
One workspace connects Facebook Messenger and comments from every Page you run to every other support channel. AI Agent resolves repeat questions instantly, and agents get full context the moment they step in.
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No credit card required
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3x faster replies with AI
Trusted by Companies of all Sizes
Backed by Syncfusion
41K+
Companies worldwide
25+
Years in business
80%
of the Fortune 500 use Syncfusion software
3M+
Tickets Migrated
Free
Migration & Onboarding
SOC 2, GDPR & HIPAA
Compliant
99.9%
Uptime SLA
One Workspace
Same Customer, No More Scattered Tabs
Right now, a Messenger message lands in one place and a Page comment lands in another, with every other channel somewhere else again, so agents piece together one customer's story before they can even reply.
BoldDesk brings both into the same workspace as your other channels. Messenger behaves exactly like live chat, and Page comments become conversations the moment they post: capture every one, or only comments matching your keywords.
AI-Powered Support
An AI Agent That Doesn't Just Reply: It Resolves
AI Agent, AI Copilot, and AI Actions are built into every plan, using the same 3x-faster-replies engine found across BoldDesk.
AI Agent
Handles Messenger conversations on its own, answering questions and completing the request, like updating an order or checking a delivery status.
AI Copilot
Works alongside your agents on live Facebook conversations, offering reply suggestions and instant context, without replying to customers directly.
AI Actions
Powers the real work behind both: updating orders, processing refunds, and pulling account details through secure, audited API calls.
You decide how Messenger customers reach a human: set Handover to auto-assign AI Agent or manual handover, or route escalations to a ticket instead.
Reply to Facebook From Your Phone
Download the BoldDesk agent app for iOS or Android to keep up with Facebook conversations on the move: see incoming messages, reply, and hand off to AI or a teammate, without being at your desk.
Beyond the Inbox
Everything a Real Support Workspace Adds
A basic inbox is built to post and message. BoldDesk adds what happens next.
What You Get In Addition
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Exchange photos, videos, audio, and documents directly inside the conversation
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Link any Facebook conversation to a trackable ticket the moment it needs follow-up
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Full customer context: every channel's history, alongside the Facebook conversation
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Conversations route to the right brand and team automatically
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Support-specific reporting: response time, resolution rate, and CSAT by agent
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Every other channel: email, live chat, WhatsApp, and more, in the same workspace
Just BoldDesk
Facebook Included: No Upgrade Required
Messenger and comments, unified. AI resolving repeat questions. Every Page you run, routed correctly. All of it is already included below, not an upsell.
Starter
Growth
Pro
Enterprise
Just BoldDesk.
Just BoldDesk.BoldDesk (All Inclusive)
Every feature, for every team size - from 5 agents to 1000+.
$99
for 5 agents
/ month. Billed yearly
/ month. Billed yearly
| Number of Agents | Monthly (yearly billing) |
AI Credits
(Included for first 3 months)
|
|---|---|---|
| 5 |
$99
/ month
$1,188 billed yearly
≈ $20 / agent
|
500
credits / month
|
| 25 |
$349
/ month
$4,188 billed yearly
≈ $14 / agent
|
1,500
credits / month
|
| 50 |
$499
/ month
$5,988 billed yearly
≈ $10 / agent
|
2,000
credits / month
|
| 100 |
$999
/ month
$11,988 billed yearly
≈ $10 / agent
|
3,000
credits / month
|
EVERYTHING INCLUDED
- Omnichannel ticketing: Email, Chat, WhatsApp, Social, Voice: 10+ channels
- Workflow automation & SLA management
- Knowledge base & customer portal
- AI Copilot & AI Agents: Flat published rates, never per-resolution fees; starter credits in every plan
- Custom roles, SSO/SAML, audit logs: No "enterprise tier" required
- Advanced reports & custom dashboards
- Free expert migration & guided onboarding
Teams switching from Zendesk or Freshdesk typically save
up to 70%
Proof
Don't Take Our Word for It
Free Migration & Onboarding
The Zero-Risk Switch to BoldDesk
Free expert migration from your current support platform. We migrate your tickets, contacts, chat conversations, and knowledge base into your BoldDesk account first, so your team can review everything before going live. BoldDesk stays free until your current contract ends, and most teams are live in weeks.
Free expert-led migration
Tickets, contacts, knowledge base, and automations, rebuilt so your rules work from day one.
Review in a live sandbox
Verify everything before your team switches over. Nothing changes until you say so.
Free until your contract ends
Switch before renewal without paying for two help desks.
Guided onboarding on every plan
Most teams are productive within hours of go-live.
Secure, expert-led migration
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3M+ tickets migrated
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Up to 70% Savings vs Zendesk
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G2 Leader Fastest Implementation
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30 Day Money-Back Guarantee
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Enterprise Grade Security
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99.9% Uptime SLA
Security & Compliance
Protect Customer Data.
Stay Audit-Ready.
Protect customer data on Facebook and every other channel with secure infrastructure, compliance-ready controls, and enterprise-grade access management.
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SOC 2 & GDPR compliant
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AES-256 encrypted infrastructure
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SSO and IP restrictions
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Role-based access control and audit logs
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HIPAA-ready workflows
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Secure cloud architecture
FAQ
Common Questions About Facebook Customer Support Software
BoldDesk's Facebook customer support software connects your Facebook Pages to your customer support platform, so agents can manage Messenger conversations and Page comments alongside every other channel instead of switching to Meta Business Suite.
No. A Facebook Messenger message or a converted Page comment arrives as a live chat conversation, the same way live chat does. Agents can create and link a ticket to it at any point for longer-term tracking, but the conversation itself stays a chat.
Yes. You can convert every comment on your Page's posts into a conversation, or only comments containing specific keywords, with matching keywords auto-tagged for easier tracking.
Yes, for Messenger. Comments converted into conversations route straight to your team instead, without an automatic welcome, AI handover, or closure message.
Meta limits standard Messenger replies to the window after a customer's last message, and BoldDesk follows that policy. There's currently no broadcast or outbound campaign feature for Facebook, unlike WhatsApp's approved template messaging.
BoldDesk includes Facebook, along with every other channel, AI, and SSO/SAML, in every plan including the entry tier, instead of gating them behind higher-priced tiers.
Facebook support is included in every BoldDesk plan at no extra cost, from $99 per month for 5 agents to $999 per month for 100 agents, with a 15-day free trial.
Starter
Growth
Pro
Enterprise
Just BoldDesk.
Just BoldDesk.Give Facebook a Real Place in Your Support Workspace
Every channel and SSO are included from the first plan, with no add-ons required. Explore the full BoldDesk omnichannel customer service platform.
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No Feature Paywalls
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No Forced Upgrades
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SSO Included
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No Credit Card Required
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Cancel Anytime
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No Feature Paywalls
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No Forced Upgrades
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Free Migration
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No Credit Card Required
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Cancel Anytime