BoldDesk + Exotel Integration

Track and manage phone calls as tickets.

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BoldDesk and Exotel logos joining as puzzle pieces, illustrating Exotel integration for voice support workflows.

Why should integrate Exotel with BoldDesk

  • Enhance support quality with call insights and streamline communication.
  • Overall productivity can be enhanced.
  • Enhance communication workflows and support to improve customer service efficiency.
Support agent using BoldDesk with Exotel calling interface, representing Exotel integration for customer calls.

Make calls from BoldDesk

  • Agent calls customer from BoldDesk.
  • Connect with clients instantly with click-to-call.
  • Outgoing calls are automatically recorded.

Track all your conversation

  • Agents can view call history directly from BoldDesk.
  • Tickets and activities are automatically created for outbound, inbound, and missed calls.
  • Agents can manually create tickets based on call history as needed.
  • Agents can access complete call details, including call recordings.
  • Users can listen to recorded calls from BoldDesk.
Exotel call actions connected to BoldDesk ticket view, showing Exotel integration for call tracking and verification.
Agent managing customer calls and records in BoldDesk, highlighting Exotel integration for unified call support.

Categorize your calls

  • Link Exotel number to brand and category for issue tracking.
  • Assign Exotel number to group for task resolution. 

For more information on how to get started with the Exotel integration

Installing And Configuring The Exotel App
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  • No credit card required
  • Easy setup
  • 80% AI Agent Automation
  • 100+ Rich Features
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Help desk software interface showing ticket updates with multi-channel icons for Facebook, WhatsApp, and Slack.