New  Team-Based plan starts at just $49 for 10 agents—flat-rate pricing, limitless potential!  TRY NOW.

In this page

What is customer portal software?

Why is the customer portal important?

Helps customers before they reach out (self-service)

Encourages customer engagement

Makes customers independent and agents efficient

Provides meaningful insight

What are the key features of good customer portal software?

Ticketing system

Customization

Knowledge base

Artificial intelligence (AI)

Multilingual support

Security and permissions

Factors to consider while choosing client portal software

Ticket creation and management

Cloud-based

Scalability

Accessibility from any device

Work speed and deployment(AI)

Audit history and logs

User-friendly interface

Ability to integrate with third-party apps

Rebranding and customization options

Multiple language availability

Knowledge management system and community forum

Product updates and company policies

Top client portal software solutions

BoldDesk

Key features

BoldDesk pros

Pricing

Monthly

Yearly

Zendesk

Key features

Pros

Cons

PRICING
Plan
  • Starts at $55/agent/month

Free trial: 14 days

Freshdesk

Key features

Pros

Cons

PRICING
Plan
  • Starts from $15/user/month

Free trial: 14 days

Clinked

Key features

Pros

Cons

PRICING
Plan
  • Starts at $119/month

Free trial: 10 days

Zoho Desk

Key features

Pros

Cons

PRICING
Plan
  • Start at $8/user/month

Free trial: 15 days

Accelo

Key features

Pros

Cons

PRICING
Plan
  • Starts at $50/user/month

Free trial: 7 days

HappyFox

Key features

Pros

Cons

PRICING
Plan
  • Starts at $39/agent/month

Free trial: 14 days

Copilot

Key features

Pros

Cons

PRICING
Plan
  • Starts at $39/internal user/month

Free trial: 14 days

ProProfs

Key features

Pros

Cons

PRICING
Plan
  • Starts at $49.97 per agent/month

Free trial: 14 days

Kahootz

Key features

Pros

Cons

PRICING
Plan
  • Starts at £5.50/user/month

Free trial: 30 days

Huddle

Key features

Pros

Cons

Pricing

Free trial: 30 days

Onehub

Key features

Pros

Cons

PRICING
Plan
  • Starts at $15/user/month

Free trial: 14 days

Summary table for the top customer portal software

Ticketing tool & key featuresPricing plan
  • BoldDesk
  • Ticketing software
  • Portal customization
  • Personalization
  • Artificial intelligence (AI)
  • Mobile help desk support
  • Multichannel support
  • Single sign-on
  • Password policies
  • Multilingual support
  • Multi-brand customer portal
  • Real-time analytics
Starts at $12/agent/month
  • Zendesk
  • Help desk (Zendesk Support)
  • Live chat
  • Sales CRM (Zendesk Sell)
Starts at $19/month
  • Freshdesk
  • Omnichannel help desk
  • Knowledge base
  • Remote support
Starts from $15/user/month
  • Clinked
  • Branded portals
  • Real-time file sharing
  • Secure document management
Starts at $119/month
  • Zoho Desk
  • Ticketing system
  • Knowledge base and forums
  • Reporting and insights
Starts at $8/month
  • Accelo
  • Sign-off module
  • Portal permissions
  • Online invoicing
Starts at $50/user/month
  • HappyFox
  • Brand customization
  • Self-service knowledge base
  • Ticketing
Starts at $39/agent/month
  • Copilot
  • Custom branding
  • File management
  • Online document collaboration
Starts at $39/internal user/month
  • ProProfs
  • Budget management
  • Resource management
  • Time and expense tracking
Starts at $49.97 /agent/month
  • Kahootz
  • Customizable portal
  • Content management
  • Document collaboration tools
Starts at £5.50/user/month
  • Huddle
  • Custom branding
  • File management
  • Government-grade security
Contact Huddle
  • Onehub
  • Controlling versions
  • Offline access
  • Full-text search
Starts at $15/user/month

Benefits of client portal software

Provides information 24/7

Reduces employee workload

Imposes a high level of security

Enhances customer experiences

Empower your end-users with a customer portal software today!

TEST OUT ALL THE FEATURES OF BOLDDESK

Start your 15-day free trial with instant access


Up arrow icon