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Customer Portal Support Software

Customer portal software enables customers to track and send tickets through an easy-to-use interface.

BoldDesk Customer portal

Raise tickets & solve problems

Customer portal software enables customers to track and send tickets through an easy-to-use interface.

Clone Tickets

Ticket interaction

Create a new ticket or update an existing ticket and track its status.

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View cc’d tickets

Customers can view all cc’d tickets under the Cc’d Tickets tab.

Email Templates

Organization-wide tickets

Customers can view all tickets created by their company under the Organization Tickets tab.

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Cc

Add an external user in the Cc field to notify them of a ticket response.

Raise tickets & solve problems

Customer portal software enables customers to track and send tickets
through an easy-to-use interface.

Working With Tickets

Ticket interaction

Create a new ticket or update an existing ticket and track its status.

CC

View cc’d tickets

Customers can view all cc’d tickets under the Cc’d Tickets tab.

Email Templates

Organization-wide tickets

Customers can view all tickets created by their company under the Organization Tickets tab.

CC-logo

Cc

Add an external user in the Cc field to notify them of a ticket response.

Customized ticket forms

Customized ticket forms

Customize ticket forms to be brand specific. You can add, remove, or reorder ticket fields in a form with a different form template for each brand.

Customized ticket forms
Customized ticket forms

Portal customization

Customize the customer portal for each brand to update the logo, login options, announcement banner, and password policies.

Retain brand identity

Retain brand identity

Personalize the support portal with your company logo, brand colors, logins, and general settings.

Domain mapping

Domain mapping

Map your custom domain as a part of brand-specific customization.

Announcement banner

Announcement banner

An announcement banner lets you publish essential messages for your customers in the customer portal.

Personalization

Personalization

Personalize your profile by changing your name, phone number, time zone, and password.

Single sign-on

Single sign-on

Help customers log in with a single set of credentials by using SSO systems such as Office 365, OAuth 2.0 providers, and OpenID.

Password policies

Password policies

Set up advanced password policies to strengthen the customer portal password.

Retain brand identity

Retain brand identity

Personalize the support portal with your company logo, brand colors, logins, and general settings.

Domain mapping

Domain mapping

Map your custom domain as a part of brand-specific customization.

Announcement banner

Announcement banner

An announcement banner lets you publish essential messages for your customers in the customer portal.

Personalization

Personalization

Personalize your profile by changing your name, phone number, time zone, and password.

Single sign-on

Single sign-on

Help customers log in with a single set of credentials by using SSO systems such as Office 365, OAuth 2.0 providers, and OpenID.

Password policies

Password policies

Set up advanced password policies to strengthen the customer portal password.

Multi-brand customer portal

With multi-branding, you can run a separate support portal for each brand. To maintain brand identity, customize each brand’s customer portal by changing the color, logo, and URL mapping.

Multi-brand customer portal
Real-time analytics

Real-time analytics

Using built-in reports and the dashboard, gather insightful real-time data to make informed decisions about improving customer service.

Real-time analytics

Integration with Google Analytics

Enable Google Analytics to track help-center traffic by adding a tracking ID to the help center.

Built-in reports and dashboards

Monitor the current status of support traffic by customer and company using built-in reports and dashboards.

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