What's New Explore the new updates and features of BoldDesk in our September release. Learn More.
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What's New Explore the new updates and features of BoldDesk in our September release. Learn More.
Customer portal software enables customers to track and send tickets through an easy-to-use interface.
Customer portal software enables customers to track and send tickets through an easy-to-use interface.
Create a new ticket or update an existing ticket and track its status.
Customers can view all cc’d tickets under the Cc’d Tickets tab.
Customers can view all tickets created by their company under the Organization Tickets tab.
Add an external user in the Cc field to notify them of a ticket response.
Customize ticket forms to be brand specific. You can add, remove, or reorder ticket fields in a form with a different form template for each brand.
Customize the customer portal for each brand to update the logo, login options, announcement banner, and password policies.
Personalize the support portal with your company logo, brand colors, logins, and general settings.
Map your custom domain as a part of brand-specific customization.
An announcement banner lets you publish essential messages for your customers in the customer portal.
Personalize your profile by changing your name, phone number, time zone, and password.
Help customers log in with a single set of credentials by using SSO systems such as Office 365, OAuth 2.0 providers, and OpenID.
Set up advanced password policies to strengthen the customer portal password.
Support your customers all across the world by providing customer service that is translated into multiple languages.
Create and manage a multilingual knowledge base to deliver content based on customer's preferred language.
Support your customers all across the world by providing customer service that is translated into multiple languages.
Create and manage a multilingual knowledge base to deliver content based on customer's preferred language.
With multi-branding, you can run a separate support portal for each brand. To maintain brand identity, customize each brand’s customer portal by changing the color, logo, and URL mapping.
Using built-in reports and the dashboard, gather insightful real-time data to make informed decisions about improving customer service.
Enable Google Analytics to track help-center traffic by adding a tracking ID to the help center.
Monitor the current status of support traffic by customer and company using built-in reports and dashboards.
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