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BoldDesk + Ringover Integration

Make and receive calls directly from BoldDesk.

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Why integrate Ringover with BoldDesk

  • Elevate support quality with streamlined call handling.
  • Simplify communication processes and enhance efficiency.
  • Improve customer management and monitor call activity in real time.
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Make and receive calls from BoldDesk

  • Agents can make and receive calls directly from BoldDesk.
  • Conduct conference calls with multiple clients seamlessly.
  • Easily transfer calls to other teams or agents.
  • Assign multiple agents to a single IVR number for efficient call handling.

Track all your conversations

  • Agents can view call history directly from BoldDesk.
  • Tickets and activities will be automatically created for outbound, inbound, and missed calls, as well as voicemail.
  • Agents can access complete call details, including call recordings from BoldDesk.
  • Supports call transcriptions, enabling agents to access conversation logs directly within tickets.
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Categorize your conversations

  • Link Ringover IVR numbers to categorize calls for automatic ticket creation.
  • Assign IVR numbers to specific groups or departments to ensure efficient resolution.

For more information on how to get started with the Ringover integration

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Managing phone calls with Ringover right arrow icon

TEST OUT ALL THE FEATURES OF BOLDDESK

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  • No credit card required
  • Easy setup
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We are eager to show you the magic of BoldDesk.

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Explore Essential Pages

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Ticketing System

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Live Chat

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Omnichannel Service

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Task Management Software

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