New  Team-Based plan starts at just $49 for 10 agents—flat-rate pricing, limitless potential!  TRY NOW.

Number of agents
10 Agents

HelpDesk

scale icon Scale

$49 / month  Includes 10 agents

Includes these features

HelpDesk & Live Chat

scale icon Momentum

$129 / month  Includes 10 agents

All Scale features, plus:

HelpDesk & Live Chat

scale icon Enterprise

$199 / month  Includes 10 agents

All Momentum features, plus:

HelpDesk

scale icon Scale

$99 / month  Includes 10 agents

Includes these features:

HelpDesk & Live Chat

scale icon Momentum

$249 / month  Includes 10 agents

All Scale features, plus:

HelpDesk & Live Chat

scale icon Enterprise

$349 / month  Includes 10 agents

All Momentum features, plus:

Free for startups

Our exclusive program tailored for startups gives you 10 Momentum plan agents for free for your first year.

 Looking for an alternative?

No of AgentsSave with
BoldDesk*
BoldDesk-Logozendesk-logofreshdesk-logofreshdesk-logo
10 Agents$11,412/year$199/mo$1,150/mo$950/mo$1,650/mo
25 Agents$27,912/year$549/mo$2,875/mo$2,375/mo$4,125/mo
50 Agents$54,612/year$1,199/mo$5,750/mo$4,750/mo$8,250/mo
100 Agents$114,012/year$1,999/mo$11,500/mo$9,500/mo$16,500/mo

We're with you every step of the way

No matter what plan you choose, our services are designed to enhance the value of your investment. From onboarding to quick support, we’ve got your back.

Free Migration

Our free expert migration service makes it simple to switch from any other help desk software to BoldDesk.

Effortless Onboarding

Buying software is just the start. We're here to help you implement and use it successfully.

30-Day Money-Back Guarantee

We will refund 100% of your money within 30 days of your purchase. Email us at support@bolddesk.com and we will issue your refund immediately, no questions asked.

 Plan comparison

Compare the features and benefits of each plan. Still unsure which plan is best for you? We're here to help.

Features
Momentum
Enterprise

Unlimited Tickets

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Email to Tickets

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Ticket History

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Ticket Tags

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Message Tags

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Canned Responses

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Split Tickets

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Clone Tickets

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Related Tickets

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Parent-Child Tickets

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Spam Tickets

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Suspended Tickets

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Delete Tickets

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Private Tickets

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Ticket Insights

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Ticket Worklog

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Edit & Delete Message

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Export Tickets

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Embedded Web Widgets

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Embedded Web Forms

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Merge Ticket

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Lock Ticket

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Ticket Access Scope

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Bulk Edit

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Ticket Sharing

No markTickTick

Forward Ticket

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Convert Ticket Message to KB

No markTickTick

Multiple ticket forms

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Agent Signature

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Satisfaction Surveys (CSAT)

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Multilingual Help Desk

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Agent Shifts  

No markNo markTick

Ticket Approvals

No markNo markTick

Category-Based Email Support

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Attachment File Storage

100 GB500 GB1 TB

Email

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Live Chat

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WhatsApp

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Facebook

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Instagram

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Voice / Call

hyphenVia integrationVia integration

SMS soon-tag

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Unlimited Message

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Unlimited Contacts

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Chat Widget Customization

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Custom Branding

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Visitor Tracking

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Viewed Pages history

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Visitor Notes

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Tags

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Private Notes

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Offline Messages

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Canned responses

hyphenTickTick

Chat Assignment

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Business hours

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Holiday List

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Multilanguage

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Email Transcripts

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Mobile App

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Multibrand

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Unlimited Articles

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Public Knowledge Base

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Internal or Private Knowledge Base

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Article Sections (Hierarchy)

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Article Comments

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SEO for Knowledge Base

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Link KB in Ticket

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Article Advance Filter

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Show Popular, Recent, Related Articles

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Estimate Read Time

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Full Screen Editor

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Customer Portal

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Print Article

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Auto Suggest Articles

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Article Reordering

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Auto Save in Drafts

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Article Insights

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Clone Article

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Share Article

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Embeddable KB Widget

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Article redirect support

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Article Expiration

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Article Status Indicator

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Import from Word Document

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Approval Workflow Status

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Article Feedback

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Automatic Sitemap Generation

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Article Versioning & Restore

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Convert ticket response to article

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Tag Management

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Multilingual Knowledge Base

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Article Template

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Manage KB Tags

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Knowledge Base Specific to a Contact Group

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Multibrand Knowledge Base

No markNo markTick

Automation Rules on Ticket Creation

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Automation Rules on Ticket Updates

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Time Based Automation

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Conditional Ticket Fields

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Round Robin Ticket Assignment

No markTickTick

Load Based Ticket Assignment 

No markTickTick

SLA Management

SingleMultipleMultiple

Business Hours

SingleMultipleMultiple

SLA Reminder Notification

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SLA Escalation Notification

No markTickTick

Holidays List

SingleMultipleMultiple

Ticket Custom Fields

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Ticket Form Fields

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Field Dependencies

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Field Display Condition

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Agent Portal Customization

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Customer Portal Customization

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Custom Email Template

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Custom Ticket Views

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Custom Ticket Status

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Custom Agent Roles

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Custom Agent Status

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Contact Custom Fields

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Contact Group Custom Fields

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Unlimited Activities

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Activity Worklog

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Clone Activity

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Watchers

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Email Delivery Status

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Activity History

hyponhyponTick

Custom Activity Type

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Unlimited Contacts

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Unlimited Contact Group

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Import Contacts

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Import Contact Groups

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Contact Activity History

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Contact Group Activity History

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Contact Impersonate

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Export Contacts

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Export Contact Groups

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Contact Custom Fields

No markTickTick

Contact Group Custom Fields

No markTickTick

Merge Contact

No markTickTick

Add Contacts to Multiple Contact Groups

No markNo markTick

Rebranding

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Custom Emails (Email to Ticket)

51010

Multibrand Help Desk

No markNo mark10 brands

Multibrand Knowledge Base

No markNo markTick

Multibrand with Custom Domain Mapping

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Multibrand with Custom SSL Certificate

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Single Sign-On (OAuth and OpenID)

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Two-Factor Authentication (2FA) 

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Social Login Integration

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Advanced Password Polices

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SOC 2 ® Type II Compliance

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IP Range Restriction

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Built-In SSL

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Custom Domain Mapping

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Custom Email Server

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Digitally Signed Emails (DKIM) and DMARC

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Email Spam Control

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Roles and Permissions

TickTickTick

Audit Logs

No markTickTick

Support Monitoring Dashboard

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Support Traffic Dashboard

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SLA Dashboard

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Work Log Report

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Ticket Conversation Report

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Ticket Metrics Report

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KB Dashboard

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Export Report

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Agent/Group Performance Dashboard

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Contact/Contact Group Performance Dashboard

No markTickTick

CSAT Dashboard

No markTickTick

Scheduled Report

No markNo markTick

Rest API Rate (Requests per Minute)

100300500

Webhooks

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Zapier

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JIRA

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Salesforce

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HubSpot

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Pipedrive

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Microsoft Teams

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Slack

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Shopify

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Google Drive

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Microsoft OneDrive

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Dropbox

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Custom Apps

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Azure DevOps

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Azure AD (Microsoft Entra ID)

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Exotel (Ameyo)

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Ringover

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BoldDesk for iOS

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BoldDesk for Android

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Knowledge Base

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Email Support – 24X5

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Chat Support – 24X5

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Option to Choose your Data Center Location

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Migration Assistance

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Customer Success Manager

No markNo markTick

Frequently Asked Questions

Who is an agent?

Support agents are essentially customer service representatives. To use the service, each agent, admin, or manager requires their own license. On any plan, you have the option to add as many agents as you want.

How does the free trial work?

Your 15-day free trial gives you full access to all the features of your chosen BoldDesk plan. After the trial period, your data will be retained for 7 days to help upgrade your plan.

What type of payment do you accept?

Credit card payments are accepted for our subscriptions. We currently accept Visa, MasterCard, and Maestro. If your company is unable to pay by credit card, please contact us at sales@bolddesk.com to arrange an alternate payment method.

Can I upgrade or downgrade my subscription?

You can change your subscription plan at any time. For upgrades, the change will take effect immediately and will be charged pro-rated. For downgrades, no refunds are available for the unused portion of your plan, so changes will take effect after the current billing cycle.

Can I cancel my subscription?

You have the option to cancel your subscription at any time. However, your subscription will remain valid until the end of your billing period.

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