By integrating Jira issues with tickets, support teams and product developers can work together to track and resolve issues, obtain real-time visibility into product development, and stay informed on how issues are being resolved.
Linking helps your support team stay up to date with the status of customer-reported issues. Link tickets with existing Jira issues by searching for the issue key, which allows you to access issue details within BoldDesk.
You can also choose which Jira projects’ issues to link when installing the app. Unlink the issues if you don’t want to sync data.
Customize Jira issue fields to appear in support tickets, including:
To access and view real-time information without leaving the help desk, agents can move to the Jira issue by clicking the issue key.
When you link a ticket to a Jira issue, you can automatically synchronize the following items:
Every change in BoldDesk is synchronized with Jira, and vice versa, generating a notification email. You can configure bidirectional or unidirectional synchronization between both products.
A failure message is logged, and 20 retry attempts are made. If the connection fails 20 times continuously, the integration will be deactivated, and a failure notification email will automatically be sent. You can look through the failure logs to figure out what went wrong.
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