When it comes to customer service solutions, Zendesk is often the go-to choice. It’s one of the popular platforms worldwide, known for its modern, advanced features. Many businesses use Zendesk to streamline their customer support.
However, Zendesk comes with its own set of challenges. Users often face issues such as poor support, high costs, and a complicated feature set.
Small and medium-sized businesses struggle with affordable Zendesk plans that offer limited features. Meanwhile, larger enterprises pay a premium for more advanced features but still find them too complex and sometimes lacking.
In this blog, we discuss the Zendesk pricing plans to see how much it really costs.
Zendesk has been in the customer service industry for over 10 years, with their main focus on building technological features that streamline support operations.
Zendesk has help desk features including the ticketing system that converts all customer concerns into tickets and routes them automatically to the appropriate agents based on their abilities and availability.
To enhance real-time communication, Zendesk invested in a messaging feature that ensures they provide personalized and engaging interactions with their customers.
Additionally, Zendesk’s omnichannel support tool enables businesses to manage customer interactions across multiple channels, such as email and chat, from a single platform.
Zendesk also has knowledge base software that contains all the company’s information so that customers can find solutions independently.
Enhanced with automation and AI, Zendesk supports customers more promptly and efficiently.
While these may be considered the top features offered by Zendesk, the following are the other features they offer:
Zendesk offers its users comprehensive features to cater to businesses and their needs. They have categorized their pricing into two broad categories, that is:
These Zendesk pricing categories are further subdivided into smaller groups, each Zendesk plan with different features and products designed to provide users with value for their money.
When choosing the right plan for your business, there are many factors to consider. Before committing to any Zendesk plan, always keep the following in mind:
Let’s break it down further to understand it better:
The Zendesk pricing plans are designed for businesses that need a customer service platform to manage their support tickets and communicate with customers.
These plans are suitable for companies looking to streamline support workflows and provide efficient, responsive service.
Zendesk pricing tiers
Features found in the Zendesk support pricing plans
The Zendesk support pricing plans are divided into four different categories, each plan with its different features. Here is a summary of the key features under each Zendesk plan:
Add-ons
These are additional advanced features that customers need to pay for separately. Zendesk offers separate pricing for these features, giving customers the option to enhance their existing plans. Let’s take a look at the features available:
For detailed pricing and additional information, please contact Zendesk directly.
Choosing the right Zendesk plan depends on your company size, the complexity of your support operations, and your budget.
Here are a few guidelines to help you make the right choice:
If you’re just starting out and need a simple, cost-effective way to manage customer support, the Zendesk Support Team plan (starting at $19/month per agent) could be ideal. This Zendesk pricing plan covers the basics, like email support and a simple knowledge base.
If your business is growing and you need more robust tools like automation, reporting, and multichannel support, the Support Team or Suite Professional Zendesk plans (starting at $19 or $55/month per agent) would be a great fit.
If you need advanced features like custom roles, AI-powered tools, and detailed reporting, the Suite Professional or Suite Enterprise Zendesk plans (starting at $115 or $169/month per agent) are the best options.
For a custom Enterprise Zendesk plan tailored specifically to your needs, consider contacting Zendesk.
Zendesk offers various features that may initially seem appealing to customers, especially with a starting cost of $19 per agent. However, this Zendesk pricing plan can be misleading for several reasons.
Zendesk provides users with some of the most advanced features to handle their support operations. This, in return, comes with certain benefits for customers, making it an integral part of their ecosystem.
For instance, most of their features, from their ticketing system to reporting features, are highly advanced.
This means customers have access to some of the most intuitive and powerful features that enhance seamless collaboration between departments, ease of use, and better ticket handling, among other advantages.
Here are the negative reviews shared by Zendesk users:
Users have also complained countless times about the Zendesk costs. Despite providing highly advanced and modernized features, they have included add-ons (features) to their tiered plans that customers have to pay extra for access.
For smaller and medium-sized companies, Zendesk’s prices are relatively high. Its limited features make it a very expensive investment with little value to the end user.
Larger enterprises, on the other hand, have complained of missing features that make it extremely difficult for them to operate, and all this still comes at a very high cost.
Another issue with Zendesk is its customer service. Many users have reported long wait times and poor support, which can be frustrating and costly. This has forced a lot of customers to find other suitable alternatives that makes them feel valued, understood, and cared for when needed.
A major downside of Zendesk is the complexity of its features. Many users need to hire experts to train their agents, which adds extra costs.
Small businesses or those on a tight budget can’t afford this, making it difficult for them to fully use Zendesk’s features due to the steep learning curve.
BoldDesk® is a Next Gen AI-powered customer service software, best known to provide top-quality functionalities at very affordable pricing plans. It’s suitable for businesses of all sizes, and includes simple, reliable and intuitive functionalities, with a user-friendly interface.
These are the reasons why BoldDesk is one of the top Zendesk alternatives to consider:
These are considerations that you cannot ignore when making your decision. Always remember that with Zendesk, there will always be obstacles to your productivity, from their expensive packages to very complex features that require a lot of time for training.
If you’re looking for a reliable customer service software with both basic and comprehensive features; BoldDesk is your go-to ticketing system.
It streamlines customer experience by skipping complicated setups, long onboarding, and high costs. Let’s look at BoldDesk’s pricing plans:
As part of the initiative to support startups, BoldDesk has provided them with a free momentum plan that covers up to 10 agents for a whole year.
It is meant to streamline their operations and help them scale and grow into formidable and reputable businesses without having to struggle in the process.
BoldDesk empowers businesses to build a hybrid support team that’s both cost-effective and high-performing.
With flexible pricing and the option to add AI agents, companies can reduce support costs while maintaining excellent service quality.
| Plan | Price per human agent | AI Agent resolution cost | AI Agent access | AI Copilot access |
| Scale | $12/agent/month | Not available | ❌ | ❌ |
| Momentum | $25/agent/month | $0.75/resolution | ✅ | ✅ |
| Enterprise | $39/agent/month | $0.75/resolution | ✅ | ✅ |
Note: AI agents are available only in Momentum and Enterprise plans, with a performance-based pricing of $0.75 per successful resolution.
Additionally, you can supercharge your human agents with the AI Copilot, available as an add-on for just $20 per month.
By integrating the speed, accuracy, and affordability of AI Agent with the reliability and empathy of human agents, BoldDesk enables efficient support scaling and cost savings.
Need more agents? Let’s build a custom plan for you- talk to our experts today!
Generally, everything about BoldDesk makes it a great Zendesk alternative. From the simple setup process to the easy-to-use BoldDesk features and the user-friendly interface, BoldDesk has it all!
In terms of pricing, what really sets BoldDesk apart? Affordable pricing designed for businesses of all sizes—especially smaller businesses—ensuring you get great value for your investment while enjoying scalable growth.
Save 67% with BoldDesk!
An all-in-one, simple, and very affordable Help desk software with all the features you want.
Enjoy value for money and time, with zero hidden costs. Sounds interesting?
What’s more, the transparency of the pricing plans with no hidden costs, free migration, free trial, startup programs, and more gives it an upper hand.
Here’s a summary table of how BoldDesk compares to Zendesk pricing plans:
| Save with BoldDesk | ||
|---|---|---|
| Number of agents: 10 | $390/month | $1,150/month |
| Number of agents: 1 | $39/month | $115/month |
| Number of agents: 3 | $117/month | $345/month |
| Number of agents: 5 | $195/month | $575/month |
| Number of agents: 10 | $390/month | $1,150/month |
| Number of agents: 15 | $585/month | $1,725/month |
| Number of agents: 25 | $975/month | $2,875/month |
You may still be asking yourself if Zendesk is worth it. To put it directly, no. Zendesk remains a top product in the market, but due to its complexity, high prices, poor support, etc., having a better alternative can save you a lot.
Whether a small startup or a large enterprise, BoldDesk’s flexible pricing and powerful features streamline support operations with minimal hitches.
By selecting the right BoldDesk pricing plan, you’ll be well on your way to delivering exceptional customer service and building stronger customer relationships.
Always remember that when it comes to an ideal help desk software, BoldDesk is your better option. Contact our support team to book a live demo today and discover how BoldDesk can transform your business instantly.
To enjoy exemplary customer service and learn more, create a BoldDesk account and experience our tried-and-tested solutions.
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