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Privacy Policy

Effective April 30, 2022

Privacy Notice

Syncfusion, Inc. and all subsidiaries and affiliates of Syncfusion, Inc. (hereafter “the Company” or “Syncfusion”), with its main offices located at 2501 Aerial Center Parkway, Suite 200, Morrisville, North Carolina 27560, is committed to protecting and respecting your privacy. This privacy and cookie policy (“Policy”) will detail what information we collect and what we use it for.

At Syncfusion, we take your privacy seriously and will only use your personal information to administer your account, provide legitimate interests, and provide the products and services you have requested from us. Syncfusion targets compliance with all applicable laws and regulations. If you have any questions, please feel free to reach out to legal@syncfusion.com We encourage you to periodically review this statement as it may change at any time at our sole discretion.  

 Your personal data rights and controls

Privacy laws, including the General Data Protection Regulation (“GDPR”), give rights to individuals over their personal data.

See your rights and their descriptions in this table.

 It’s your right to…
AccessBe informed of the personal data we process about you and request access to it
RectificationRequest that we amend or update your personal data where it’s inaccurate or incomplete
ErasureRequest that we delete certain of your personal data
RestrictionRequest that we temporarily or permanently stop processing all or some of your personal data
ObjectObject to us processing your personal data at any time, on grounds relating to your particular situation
Object to your personal data being processed for direct marketing purposes
Data portabilityRequest a copy of your personal data in electronic format and the right to transmit that personal data for use in another party’s service

Information We Collect

The Short List

  • Name
  • Contact Data
  • Registration Data- We ask you to provide certain information when you are registering your account.
  • Email address
  • Credit Card or Payment Information
  • IP address and location
  • Usage of Products and Services
  • User Preferences
  • Profile Name
  • Country
  • Company Affiliation
CategoryDescription
User DataPersonal data that we need to create your Syncfusion account and enables you to use the Syncfusion Service.
The type of data collected depends on the type of Service Option you have, how you create your account, the country you are in, and if you use third-party services to sign in. This may include your:


profile name email address phone number date of birth street address country
We receive some of this data from you e.g. from the sign up form or account page.
We also collect some of this data from your device e.g. country. For more information about how we collect country, see “Your general (non-precise) location”.
Street Address DataWe may ask for your street address for the following reasons:

to check eligibility for a Service Option for tax administration to deliver physical goods or gifts requested by you
In some cases, we may use a third-party mapping application (such as Google Maps) to help you verify your address.
Usage
Using a product or websiteSyncfusion may collect information from visitors to our website in order to help us understand website usage patterns, provide a better product, comply with legal obligations, prevent fraud, better communicate with you, provide essential services with the product, and provide better customer service. Information collected in this manner is provided automatically by your system and the systems that you use to connect to our website. For example, we may keep track of what time people visit our website, how long they stay on the website, and what sections they visit.
Downloading ProductsIf you decide to purchase or download any of our products, we may collect information from you. Syncfusion collects information on users who download our product or create cloud accounts for the purposes of tracking subscription terms and providing support and updated product lines.
Cloud Products 
Market ResearchWe may collect data such as your full name, phone number, email address, IP address, company name, location, support tickets, registered users, and billing and shipping address; we may also collect market research data such as usage patterns and where you register your account.
Shared With Third Parties
BillingIf you choose to purchase a product from us, our third-party payment processor will collect your payment information.
Use of CRM SystemAny and all information may be shared with a third-party affiliate and entered a CRM system.
Additional Data You May Choose To Give Us
Payment and Purchase DataIf you make any purchases from Syncfusion (including a paid Service Option) or sign up for a trial, we will need to process your payment data.
The exact personal data collected will vary depending on the payment method, but will include information such as: name date of birth credit or debit card type, expiration date, and certain digits of your card number Note: For security, we never store your full card number ZIP/postal code mobile phone number details of your purchase and payment history
Contests, Surveys, and Sweepstakes DataWhen you complete any forms, respond to a survey or questionnaire, or take part in a contest or sweepstake, we collect the personal data you provide.

Purposes and Use of Personal Information

Your personal information will be used specifically to facilitate communication, provide maintenance and support services, process orders, process registrations or inquiries, make improvements to our product, resolve disputes, collect fees, troubleshoot problems, carry out any activity relating to the use or support of the product, comply with legal obligations, prevent fraud, or submit notices. Further, if you are providing any data that you do not own, you hereby state and confirm that you have the express written consent of the persons whose personal information you will provide.

We may use this information to respond to an email or other inquiry or request, help improve our website and our services, customize your experience at our website, or send updates or notices about our organization and the products we offer that we think may be of interest to you. We may also combine this information with other generally or publicly available information to help us identify visitors’ preferences or interests.

We collect your email address if you communicate with us by email, as well as other information that you might supply voluntarily, such as survey information.

If you purchase a product or service at our site, we will also ask for your credit card number or other account number that you wish to be charged. We do not give out your credit card or other account information to third parties unless you authorize us to do so or if it is necessary to fulfill our responsibilities, including, but not limited to, delivering a product or service you order.

The table below sets out:

  • our purpose for processing your personal data
  • our legal justifications (each called a “legal basis”) under data protection law, for each purpose
  • categories of personal data which we use for each purpose (see more about these categories in Section 3 ‘Personal data we collect about you)

Here is a general explanation of each “legal basis” to help you understand the table:

  • Performance of a Contract: When it’s necessary for Syncfusion (or a third party) to process your personal data to:
    • comply with obligations under a contract with you, e.g. Syncfusion’s obligations under the Terms of Use to provide the Syncfusion Service to you
    • or verify information before a new contract with you begins.
  • Legitimate Interest: When Syncfusion (or a third party) has an interest in using your personal data in a certain way, which is necessary and justified considering any possible risks to you and other Syncfusion users. For example, using your Usage Data to improve the Syncfusion Service for all users. Contact us if you want to understand a specific justification.
  • Consent: When Syncfusion asks you to actively indicate your agreement to Syncfusion’s use of your personal data for a certain purpose(s).
  • Compliance with Legal Obligations: When Syncfusion must process your personal data to comply with a law.
Purpose for processing your dataLegal basis that permits the purposeCategories of personal data used for the purpose
To provide the personalized Syncfusion Service.Performance of a Contract Legitimate Interest ConsentUser Data Usage Data Payment and Purchase Data Street Address Data Voice Data
To understand, diagnose, troubleshoot, and fix issues with the Syncfusion product or servicePerformance of a Contract Legitimate InterestUser Data Usage Data
To evaluate and develop new features, technologies, and improvements to the Syncfusion product or serviceLegitimate Interest ConsentUser Data Usage Data Voice Data
For marketing, promotion, and advertising purposes.Legitimate Interest ConsentUser Data Usage Data Contests, Surveys and Sweepstakes Data
To comply with legal obligations and law enforcement requests.Compliance with legal obligations Legitimate interestUser Data Usage Data Payment and Purchase Data Street Address Data Voice Data Contests, Surveys and Sweepstakes Data
To: fulfill contractual obligations with third parties, for example, our agreements with owners of content on the Syncfusion Service and take appropriate action with reports of intellectual property infringement and inappropriate content.  Legitimate interestUser Data Usage Data Payment and Purchase Data
To establish, exercise, or defend legal claims.Legitimate interestUser Data Usage Data Payment and Purchase Data Street Address Data Contests, Surveys and Sweepstakes Data
To conduct business planning, reporting, and forecasting.Legitimate InterestUser Data Usage Data Payment and Purchase Data
To process your payment.Performance of a Contract Compliance with legal obligations  User Data Payment and Purchase Data
To detect and prevent fraud, including fraudulent payments and fraudulent use of the Syncfusion Service.Performance of a Contract Compliance with legal obligations Legitimate InterestUser Data Usage Data Payment and Purchase Data Street Address Data  
To conduct research, contests, surveys, and sweepstakes.Performance of a Contract Legitimate Interest Consent  User Data Usage Data Contests, Surveys and Sweepstakes Data  
To provide the personalized Syncfusion Service.Performance of a Contract Legitimate Interest ConsentUser Data Usage Data Payment and Purchase Data Street Address Data Voice Data

Children’s Privacy

The Company’s website and any product or service is intended for adults. The Company does not knowingly collect personal information from children under the age of 16. If the Company obtains knowledge that it has personally identifiable information about a child under 16 in retrievable form in its files, the Company will delete that information from its existing files.

Protection of Personal Data

The Company adopts and implements technical and administrative security measures for the protection of your personal data, pursuant to strict policies and internal control standards concerning the managing, processing, and safeguarding of personal data. We encrypt your data both in transit and at rest.

Security Policy

Syncfusion has appropriate measures in place to help ensure that our users’ data is protected against unauthorized access or use, alteration, unlawful or accidental destruction, and accidental loss. Although we make reasonable efforts to protect your Personal Information from loss, misuse, or alteration by third parties, you should be aware that there is always some risk involved in transmitting information over the Internet. There is also some risk that thieves could find a way to thwart our security systems.

Data Integrity and Security

We use industry standards to keep any information you provide secure. All Company employees must abide by the Company’s Privacy Policy. Only authorized employees are permitted to have access to personally identifiable data about website visitors, and that access is limited to what is reasonably needed to perform an employee’s responsibilities, such as providing updates, notices, or customer service. Employees who violate our Privacy Policy are subject to disciplinary action, up to and including termination.

Procedures for Access, Rectification, Cancellation, and Opposition Regarding Your Personal Data and for the Revocation of Consent

You will be entitled to exercise at any time your rights to access, rectify, and cancel your personal data and, where appropriate, to oppose the processing of such or revoke the consent granted to us for such purposes through the Company’s established procedures, unless such an action would be unlawful. To find out more about the procedures for access, rectification, cancellation, and opposition regarding your personal data, along with their requirements and terms, please contact privacy@syncfusion.com.

Sensitive Data Policy

It is our policy not to request any information that, pursuant to law, falls within the definition of sensitive data, such as the following: religion, sexual orientation, and political persuasion, among others, except when you deem it important to reveal such data for a legitimate interest.

The Company forbids any discrimination or the request of any data that may imply discrimination.

Retention of Personal Information

Retention

We keep your personal data only as long as necessary to provide you with the Syncfusion service or product and for Syncfusion’s legitimate and essential business purposes, such as:

  • maintaining the performance of the Syncfusion Service
  • making data-driven business decisions about new features and offerings
  • complying with our legal obligations
  • resolving disputes

Deletion

If you close or request that we close your account, we will delete or anonymize your personal data, so it no longer identifies you, unless we’re required to keep something, or we still need to use it for a legally justifiable reason.

Here are some examples of situations where we’re legally allowed or required to keep some of your personal data:

  • if there is an unresolved issue relating to your account, such as an outstanding credit or unresolved claim or dispute
  • for our legal, tax, audit, and accounting obligations
  • for our legitimate business interests such as fraud prevention or to maintain security.
  • The data is connected to a corporation that has a legitimate legal business itnest.

Subject to Change

This Privacy Policy is subject to change at any time by the updating of this page. Periodically, you should return and review this Privacy Policy.

Subscription Preferences

Manage the marketing communications you receive from us at any time by accessing and editing your preferences here.

Comments and Questions

Please send your comments and questions regarding this policy to the following address:

Syncfusion

2501 Aerial Center Parkway

Suite 200

Morrisville, North Carolina 27560

ATTN: Legal Affairs: privacy@syncfusion.com.

If you encounter a user that is in violation of this Privacy Policy, or if you believe a user is inappropriately using our services, please email us at privacy@syncfusion.com. We will do our best to respond to all inquiries within 30 days.


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