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Effective July 15, 2024

At BoldDesk, we take data privacy and security seriously and to assist in providing functionality in its products and platform. We use third-party sub processors to help us process, store, and secure your information.

Sub-processors are third-party vendors who assist us in providing our services to you. BoldDesk engages the following sub-processors to process customer personal data on behalf of BoldDesk users. We only use sub-processors who meet our high standards for data privacy and security.


Sub-processorService ProvidedPurpose Location
Google Cloud Platform (GCP)Cloud Computing ServicesCloud Infrastructure hosting, Database and File StorageUnited States
United Kingdom (Netherlands)
Australia (Sydney)
Microsoft AzureCloud Computing ServicesAzure Cosmos DB, Azure Application Insights, Azure Service Bus, Azure VaultUnited States
PostmarkEmail Service ProviderEmail to ticket inbound processorUnited States
Amazon Web ServicesEmail Service ProviderFor sending emailsUnited States
StripePayment ProcessingProcessing payments and managing subscriptionsUnited States
Brand SSLSSL Service ProviderSSL certificate issuance if the customer opted for a custom domain.United States
OpenAI, L.L.C.Generative AI services providerAI related functionality to improve the Agent productivityUnited States
Azure Open AIAI ServicesAI functionalities (if enabled in your account)United States
SentryError MonitoringError and performance monitoring for applicationsUnited States
AvalaraTax Compliance ServiceSales tax reportingUnited States
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