Help Desk for Call Center Revolutionize Your Call Center with AI-Powered Help Desk Software

Trusted by companies of all sizes

WHAT’S SLOWING YOUR CALL CENTER DOWN?

The Call Center Landscape: Challenges You Can't Ignore

Context Gaps

Agents waste time creating, categorizing, and searching and causing backlogs.

Omnichannel Silos

Switching channels can make you lose track of context, creating disjointed customer journeys that erode trust.

Agent Turnover & Burnout

Repetitive duties without support drain morale, raising the risks of high stress and employee turnover.

Unused Data Insights

Overlooked details can cause you to miss chances for smart forecasting, personalization, and performance gains.

Tough Customer Interactions

Escalated calls from users with complex needs prolong ticket handling, while fragmented SLAs and reports block oversight.

Fragmented Knowledge Access

Agents waste time searching for answers across disconnected sources, slowing resolution times and increasing frustration.

CUSTOMER EXPECTATIONS ARE SKYROCKETING

Modern Call Centers Stay Ahead Without Burning Out Agents

One View, Endless Loyalty—Seamless Support Unleashed!

Unify Channels for Effortless Customer Journeys

Shatter support silos with BoldDesk. Integrate phone, chat, email, WhatsApp, and social platforms into one dashboard for seamless, personalized customer journeys

Preserves full conversation history
Enables seamless channel switches
Builds trust with continuity

Explore Omnichannel

Help desk for call center with unified chat dashboard for WhatsApp, Slack, and social platforms

Energize Your Team—Retain Stars, Ignite Productivity!

Empower Agents to Thrive, Not Just Survive

BoldDesk reduces burnout with real-time AI guidance and automation, freeing agents to do meaningful work. Boost morale, retention, and service excellence.

Automates repetitive tasks
Provides real-time guidance
Boosts morale and retention

Explore BoldDesk AI

Help desk for call center with AI Copilot that guides agents and automates repetitive tasks.

Turn Data into Dominance—Insights That Drive Growth!

Harness Every Interaction for Smarter Decisions

BoldDesk transforms raw interaction data into real-time dashboards for forecasting, personalization, and smarter decisions that fuel sustainable growth.

Delivers real-time dashboard data
Enables accurate forecasting.
Personalizes customer service

Explore Analytical Dashboards

Help desk for call center with dashboards for agent performance, forecasting, and personalization.

Tame the Tough—Turn Escalations into Triumphs!

Conquer Complex Calls with Confidence and Compliance

BoldDesk empowers agents with sentiment detection, smart replies, and SLA tracking to resolve tough calls quickly and confidently.

Detects sentiment in real-time.
Suggests scripted responses.
Enforces unified SLAs.

Explore Workflow Automation

Help desk for call center with SLA tracking, sentiment detection, and smart escalation routing.

Knowledge That Speeds Every Call

Empower Agents with Fast, Reliable Knowledge Access

A centralized knowledge base helps agents resolve issues faster and more consistently across every support channel.

Suggests KB articles based on user queries.
Redirects users to self-service options
Boosts agent confidence.

Explore Knowledge Base

Help desk for call center with AI-powered knowledge base for fast ticket resolution and self-service.

SMOOTH TICKET FLOW FOR FASTER RESOLUTIONS

Stop Ticket Backlogs In The Tracks

BoldDesk creates, fills, and routes tickets and captures data so teams close more issues faster.

Create and fill tickets from calls and chat to remove repetitive entry.
Route by category, priority, and agent availability to balance workloads

Explore Ticketing System

Help desk for call center with ticket dashboard, status filters, and internal collaboration tools.

POWER UP CALL CENTER SUPPORT WITH BOLDDESK INTEGRATIONS

Streamline Call Center Ops Using Platforms You Already Have

Aircall

Make and receive calls, automatically create tickets for inbound and outbound calls, missed calls, and voicemails with transcription and activity logging.

Ringover

Call directly from BoldDesk, sync call data into support tickets, and automatically log call history and recordings.

Ozonetel

Map Ozonetel numbers, enable calling within the help desk, log all calls and recordings, and configure custom workflows.

Exotel

Track and manage phone calls as support tickets, integrate detailed call logs and recordings, and ensure reliable follow-ups.

Unlock Next-Level Call Center Intelligence with AI

Elevate your call center operations with BoldDesk AI features, tailored for real-time agent support amid surging demands. From sentiment analysis to automated scripting, our tools slash average handling time, elevate first-contact resolutions, and align responses with brand guidelines—ideal for peak-hour efficiency in omnichannel call center environments.

AI Agents

AI Copilot

AI Actions

AI Agents

AI Copilot

AI Actions

Real-Life scenario

From Manual Chaos to Smart Routing

A help desk product assists you through

Result: Faster ticket handling, balanced workloads, and improved team productivity.

The Perfect Solution for Enterprise-Scale

Cost-Effective at Scale

Free Migration Support

25+ Years in Business

SOC 2 Certified

Dedicated Account Manager

White labelling

Always-On Support for Agents, Anywhere You Go

With BoldDesk cloud-based help desk, your call center team can stay connected and responsive—whether in the contact center, working remotely, or on the go.

Frequently Asked Questions

How can a call center help desk reduce long wait times?

Call center help desk software automates ticket routing and repetitive tasks, helping agents resolve issues faster, even during high call volumes.

What is omnichannel support for call centers?

Omnichannel support enables agents to manage customer interactions across phone, chat, email, and social media platforms, all from a unified dashboard.

How does BoldDesk prevent agent burnout in call centers?

BoldDesk prevents agent burnout by automating routine tasks, balancing workloads with smart routing, and offering real-time AI assistance. Agents stay organized, resolve issues faster, and avoid overwhelming ticket volume.

Can help desk software convert calls into tickets automatically?

Yes. Help desk software can automatically convert incoming calls into tickets by capturing call details, logging issues, and assigning them to the right agents.

What are SLA and escalation management features in help desk tools?

SLA and escalation management features ensure timely and consistent issue resolution in help desk tools. SLAs set response and resolution timelines, and escalation rules alert or reassign tickets when those timelines are at risk, helping teams maintain service quality.

Does BoldDesk support remote call center agents?

Absolutely. The BoldDesk mobile app enables remote agents to manage tickets and customer interactions on the go.

How does AI improve first-call resolution in call centers?

AI analyzes customer intent, recommends solutions in real time, and surfaces relevant knowledge articles so agents can resolve issues faster on the first interaction.

How do AI-powered quality checks work in call centers?

AI reviews call transcripts, tracks sentiment, and flags compliance issues, giving managers actionable insights without manual audits.

Save Up to 60% on Support Costs

With BoldDesk, automate repetitive tasks, reduce ticket volume, and empower your call center to do more with less — without compromising quality.