Webinar Omnichannel That Doesn’t Break: Email + Chat + WhatsApp + Instagram. Tuesday, January 6th, 10:00 AM ET
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Automated AI support — 70% faster resolutions
Trusted by companies of all sizes
Agents waste time creating, categorizing, and searching and causing backlogs.
Switching channels can make you lose track of context, creating disjointed customer journeys that erode trust.
Repetitive duties without support drain morale, raising the risks of high stress and employee turnover.
Overlooked details can cause you to miss chances for smart forecasting, personalization, and performance gains.
Escalated calls from users with complex needs prolong ticket handling, while fragmented SLAs and reports block oversight.
Agents waste time searching for answers across disconnected sources, slowing resolution times and increasing frustration.
CUSTOMER EXPECTATIONS ARE SKYROCKETING
One View, Endless Loyalty—Seamless Support Unleashed!
Shatter support silos with BoldDesk. Integrate phone, chat, email, WhatsApp, and social platforms into one dashboard for seamless, personalized customer journeys
Energize Your Team—Retain Stars, Ignite Productivity!
BoldDesk reduces burnout with real-time AI guidance and automation, freeing agents to do meaningful work. Boost morale, retention, and service excellence.
Turn Data into Dominance—Insights That Drive Growth!
BoldDesk transforms raw interaction data into real-time dashboards for forecasting, personalization, and smarter decisions that fuel sustainable growth.
Tame the Tough—Turn Escalations into Triumphs!
BoldDesk empowers agents with sentiment detection, smart replies, and SLA tracking to resolve tough calls quickly and confidently.
Knowledge That Speeds Every Call
A centralized knowledge base helps agents resolve issues faster and more consistently across every support channel.
SMOOTH TICKET FLOW FOR FASTER RESOLUTIONS
BoldDesk creates, fills, and routes tickets and captures data so teams close more issues faster.
POWER UP CALL CENTER SUPPORT WITH BOLDDESK INTEGRATIONS
Make and receive calls, automatically create tickets for inbound and outbound calls, missed calls, and voicemails with transcription and activity logging.
Call directly from BoldDesk, sync call data into support tickets, and automatically log call history and recordings.
Map Ozonetel numbers, enable calling within the help desk, log all calls and recordings, and configure custom workflows.
Track and manage phone calls as support tickets, integrate detailed call logs and recordings, and ensure reliable follow-ups.
Elevate your call center operations with BoldDesk AI features, tailored for real-time agent support amid surging demands. From sentiment analysis to automated scripting, our tools slash average handling time, elevate first-contact resolutions, and align responses with brand guidelines—ideal for peak-hour efficiency in omnichannel call center environments.
AI Agents
AI Copilot
AI Actions
Real-Life scenario
A help desk product assists you through
Result: Faster ticket handling, balanced workloads, and improved team productivity.
Cost-Effective at Scale
Free Migration Support
25+ Years in Business
SOC 2 Certified
Dedicated Account Manager
White labelling
With BoldDesk cloud-based help desk, your call center team can stay connected and responsive—whether in the contact center, working remotely, or on the go.
AI reviews call transcripts, tracks sentiment, and flags compliance issues, giving managers actionable insights without manual audits.
Save Up to 60% on Support Costs
With BoldDesk, automate repetitive tasks, reduce ticket volume, and empower your call center to do more with less — without compromising quality.
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