Yes, @mentioning done by an agent in the ticket public reply/notes will add a user in a watch list and they will receive email notifications as like watchers.
What's New Introducing Our New Live Chat Software with WhatsApp and Facebook Integration. Learn More.
Yes, @mentioning done by an agent in the ticket public reply/notes will add a user in a watch list and they will receive email notifications as like watchers.
Product
Features
Use cases
For Business
Alternatives
Resources
Company