Yes, @mentioning done by an agent in the ticket public reply/notes will add a user in a watch list and they will receive email notifications as like watchers.
Webinar Instant Answers, Satisfied Customers: Discover the Power of BoldDesk Live Chat. Thursday, May 29th, 10:00 AM ET SIGN UP NOW
Yes, @mentioning done by an agent in the ticket public reply/notes will add a user in a watch list and they will receive email notifications as like watchers.
Product
Features
Use cases
Use cases
Alternatives
Resources
Company
Alternatives