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Category : Email Based Ticketing

Can I send emails in BoldDesk using my own mail servers?

No, BoldDesk does not currently support your own SMTP email server. You can use your own email, but it will be routed through our BoldDesk Amazon SES email server.

Recent Posts

What is a Help Desk Software?

Is there a limit on BoldDesk’s outbound emails?

Where I can find my support email addresses for creating tickets via email?

How can I create a private/internal ticket?

Will the customer receive an email if I add a customer or contact email address in CC in a private ticket?