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Find answers for the most Frequently Asked Questions
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For security purposes, we should limit the inbound emails coming to email automation. So that, we can avoid any email looping and automation spam emails in the following procedure.

For each user, we will allow the following number of emails per hour for an organization. After one hour, the limit will be reset.

  1. First 25 emails are allowed as Valid.
  2. Next 25 emails are marked as Suspended.
  3. More than 50 will be ignored.

Note 1: The 1-hour limit starts after receiving the 1st email.

Note 2: The above restriction is only applied to customers to avoid spam; there is no limit for the organization.

  • Yes, you can disable email ticketing. But this will disable all the incoming email replies/creation activities.
  • Navigate to Admin > Support Emails > Support Emails. Select Disable Ticket Creation from the action menu of the required email.

Yes, you can use your own email address as the support email address by enabling the following settings.

Navigate to Admin -> Support Emails -> Add Email, Clicking this button will take you to a new page where you will be asked for your email address.

Note: To enable email ticketing, you must first enable email forwarding as described on that page.

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