To find your support email addresses, follow the steps below.
For security purposes, we should limit the inbound emails coming to email automation. So that, we can avoid any email looping and automation spam emails in the following procedure.
For each user, we will allow the following number of emails per hour for an organization. After one hour, the limit will be reset.
Note 1: The 1-hour limit starts after receiving the 1st email.
Note 2: The above restriction is only applied to customers to avoid spam; there is no limit for the organization.Permalink
Yes, the BoldDesk supports the email blocklists and whitelists.
Navigate to Admin > Support Emails > Configuration > Blacklist Email text box and enter the required emails/domains to be blocked.Permalink
We can’t prevent ticket creation in this case, so be careful. If you’re having an internal conversation with BoldDesk emails, make sure to remove the support email address from the CC/TO field. otherwise, it will be marked as a public response, and all ticket members will be notified.Permalink
BoldDesk validates whether the replied user is related to the ticket or not; if not, it will be updated as a private note; the agent will validate and mark it as public if he wishes.Permalink
Yes, BoldDesk allows you to send personalized emails by including the Agent’s name in the email display name. However, the email address remains the same, and the agent’s email address is not revealed.
To enable this option, go to Admin > Support Emails > Configuration Tab and check the Use Agent names in ticket replies box.Permalink
No, BoldDesk does not currently support your own SMTP email server. You can use your own email, but it will be routed through our BoldDesk Amazon SES email server.Permalink
Yes, you can use our BoldDesk Triggers to create custom email notifications. Based on the ticket events, we have various types of triggers.
Yes, you can use your own email address as the support email address by enabling the following settings.
Navigate to Admin -> Support Emails -> Add Email, Clicking this button will take you to a new page where you will be asked for your email address.
Note: To enable email ticketing, you must first enable email forwarding as described on that page.Permalink
The Agent replies will be published as public comments, and all ticket members will be notified. Updating via email does not change the ticket’s status; instead, it maintains the ticket’s current status.Permalink
Yes, the ticket Requester can be the Reply-to email address. You must enable the following option in order to use this function.
Navigate to Admin -> Support Emails -> “Use the ‘Reply To’ email address for creating contacts”Permalink