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FAQ - General

Find answers for the most Frequently Asked Questions

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FAQs

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Is it necessary to login for viewing the tickets?

Yes, user should be logged in to view the tickets.

What is a Help Desk Software?

Help Desk is a software tool that handles a variety of customer support tasks. It serves as an operating system for your customer service team. You can organize support requests, convert incoming emails to tickets, collaborate with customers and teammates,

Can I add multiple brands under the same organization/tenant?

Yes, BoldDesk does support the multi-branding feature, which is available exclusively in the Enterprise plan. This feature allows you to set up multiple customer portals under a single tenant or organization, enabling a tailored experience for each brand. You can

Can I white label or rebrand the customer-facing support portal?

Yes, BoldDesk supports rebranding the customer portal to match your organization’s brand. URL of customer-facing support portal can also be mapped to your organization domain like support.yourdomain.com Settings can be customized in Admin > Customer Portal Settings

Can I pull real-time data from BoldDesk for external system integrations?

Yes, BoldDesk supports webhooks for the following events: Ticket Contact Contact Group Worklog Approval Activity Webhooks allow you to send real-time data from BoldDesk to external systems, enabling seamless integration and automation. Refer to this article for more information: Webhooks

Does BoldDesk support to create/update a ticket via Email?

Yes, tickets can be created and updated via email using the BoldDesk by sending an email to the configured support address.

Where can I find the latest release changelogs of BoldDesk?

You can check the Product Updates page for the latest release updates and announcements.

Are there APIs available to integrate with external systems?

Yes, BoldDesk provides a rich set of APIs to developers for external application integrations. For further details, refer to the API Docs: https://developer.bolddesk.com/api.

How to create a support ticket to contact BoldDesk support?

You can create a ticket using the BoldDesk support portal support.bolddesk.com or you can drop a mail to [email protected]

Can a not logged-in user view tickets?

No, only logged-in users can view their tickets.

Can Custom Domain be mapped to Customer Portal?

Yes, the default URL can be mapped to your organization’s domain. yourdomain.bolddesk.com can be mapped to support.yourcompanydomain.com. Refer to this article for more information: How to map a custom domain.

What is BoldDesk?

BoldDesk is a Help Desk Software tool created by Syncfusion. It can be used for offering end-to-end customer support service. It serves as an operating system for your customer service team. You can organize support requests, convert incoming emails to