Webinar Instant Answers, Satisfied Customers: Discover the Power of BoldDesk Live Chat. Thursday, May 29th, 10:00 AM ET SIGN UP NOW

FAQ - Contact Group

Find answers for the most Frequently Asked Questions

No Record Found

FAQs

Expand All Collapse All

What is a contact group?

A contact group is an entity to group related contacts/users. You may also consider a contact group as a company that have user/contacts grouped underneath.

Can I map multiple contact groups to a contact?

Yes, multiple contact groups can be mapped to a contact. By default, this feature is disabled. To enable, go to Admin > General Settings and enable the settings to allow a contact to be a part of multiple contacts.