Black Friday Deal—Save up to 40% on an unlimited agents plan at $75.  

When creating a ticket in BoldDesk, can we use a reply-to email address as the requester?

Yes, the ticket Requester can be the Reply-to email address. You must enable the following option in order to use this function.

Navigate to Admin -> Support Emails -> “Use the ‘Reply To’ email address for creating contacts”

Live Chat Icon