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Category : Tickets

How to add other agents to receive email alerts for changes made in tickets?

For adding additional agents to get email alerts for changes made in tickets, add them as a watcher in the ticket.

Recent Posts

What is a Help Desk Software?

Is there a limit on BoldDesk’s outbound emails?

Where I can find my support email addresses for creating tickets via email?

How can I create a private/internal ticket?

Will the customer receive an email if I add a customer or contact email address in CC in a private ticket?