No, only the agents can be added to the watch list. To add customers/contact, use the Additional Notification (CC) instead of the watcher.
Webinar Customer Experience Breaks After Your First 1,000 Users : How to Fix It. Mar 17th 202610:00 AM ET
Save my Seat
Automated AI support — 70% faster resolutions
No, only the agents can be added to the watch list. To add customers/contact, use the Additional Notification (CC) instead of the watcher.
Product
Features
Use cases
Alternatives
Resources
Company
Free Tools
Alternatives
