What's New Explore the new updates and features of BoldDesk in our May release. Learn more

Back toEmail Based Ticketing Categories

Category : Email Based Ticketing

What happens when an agent responds to an email notification?

The Agent replies will be published as public comments, and all ticket members will be notified. Updating via email does not change the ticket’s status; instead, it maintains the ticket’s current status.

Recent Posts

What is a Help Desk Software?

Is there a limit on BoldDesk’s outbound emails?

Where I can find my support email addresses for creating tickets via email?

How can I create a private/internal ticket?

Will the customer receive an email if I add a customer or contact email address in CC in a private ticket?