Webinar Omnichannel That Doesn’t Break: Email + Chat + WhatsApp + Instagram. Tuesday, January 6th, 10:00 AM ET   arrow-yellow-color

Claim Your Free Account

back Back to Categories

Category :

While using @mention in ticket reply/note the particular user is not showing in suggestions?

Only active agents can be @mentioned. Additionally, customers or contacts who are added as requesters or CC on a ticket can also be @mentioned.

Recent Posts

Up arrow icon