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Can I send custom email notifications in addition to the default email notifications?

Yes, you can use our BoldDesk Triggers to create custom email notifications. Based on the ticket events, we have various types of triggers.

  • Create trigger – Triggers when a ticket is created.
  • Update trigger – Triggers when the ticket’s note/reply/property is updated.
  • Time trigger – Triggers every hour based on the criteria you specify.
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