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Category : Email Based Ticketing

Is it possible to add an email response as a private note instead of a public comment?

No, all email actions (New ticket/Response) are public.

Recent Posts

What is a Help Desk Software?

Is there a limit on BoldDesk’s outbound emails?

Where I can find my support email addresses for creating tickets via email?

How can I create a private/internal ticket?

Will the customer receive an email if I add a customer or contact email address in CC in a private ticket?