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simple support ticket system

Is there a limit to the number of email tickets that can be created?

For security purposes, we should limit the inbound emails coming to email automation. So that, we can avoid any email looping and automation spam emails in the following procedure.

For each user, we will allow the following number of emails per hour for an organization. After one hour, the limit will be reset.

  1. First 25 emails are allowed as Valid.
  2. Next 25 emails are marked as Suspended.
  3. More than 50 will be ignored.

Note 1: The 1-hour limit starts after receiving the 1st email.

Note 2: The above restriction is only applied to customers to avoid spam; there is no limit for the organization.

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