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To enhance security and prevent email loops or automation spam, BoldDesk limits the number of inbound emails processed through email automation per user within an organization.
- First 50 emails per hour: Processed as valid.
- Emails 51 to 500: Marked as suspended.
- More than 500 emails: Ignored.
Notes:
- The 1-hour window starts from the time the first email is received.
- This restriction only applies to customers to prevent spam. There is no limit for internal organization users.
