Webinar  Instant Answers, Satisfied Customers: Discover the Power of BoldDesk Live Chat. Thursday, May 29th, 10:00 AM ET  SIGN UP NOW arrow-yellow-color

back Back to Categories

What happens if an unauthorized/third party responds to the ticket via email?

BoldDesk validates whether the replied user is related to the ticket or not; if not, it will be updated as a private note; the agent will validate and mark it as public if he wishes.

Up arrow icon