BoldDesk validates whether the replied user is related to the ticket or not; if not, it will be updated as a private note; the agent will validate and mark it as public if he wishes.
What's New Explore the new updates and features of BoldDesk in our March release. Learn More.
Back toEmail Based Ticketing Categories
Category : Email Based Ticketing
BoldDesk validates whether the replied user is related to the ticket or not; if not, it will be updated as a private note; the agent will validate and mark it as public if he wishes.
Product
Features
Use cases
For Business
Alternatives
Resources
Company