You can use the Private note option. Private notes added are visible only in the agent portal. No emails are sent to customers nor an update is visible in the customer portal.
Webinar Scale Your Shopify Success: Customer Service Integration for High-Growth Stores. Tuesday, July 8th, 10:00 AM ET SIGN UP NOW
You can use the Private note option. Private notes added are visible only in the agent portal. No emails are sent to customers nor an update is visible in the customer portal.
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