What's New  Explore the new updates and features of BoldDesk in our March release.  Learn More.

Claim Your Free Account

back Back to Categories

Category :

How to add a note message in a ticket, which is not visible to customers?

You can use the Private note option. Private notes added are visible only in the agent portal. No emails are sent to customers nor an update is visible in the customer portal.

Recent Posts

Live Chat Icon