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Access files from Google Drive and attach them to tickets and knowledge base articles.
The integration of Google Drive enables agents to share different sized files with customers in tickets.
Search for the Google Drive files from your BoldDesk agent portal, view the contents, and attach the files to a ticket when adding replies to messages, private notes, and public notes.
Import files from Google Drive to knowledge base articles to easily share and distribute documents, videos, and other files with your users. This will help users better understand your product or service and how to use it effectively.
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