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BoldDesk + Microsoft Teams integration

Schedule and manage MS Teams meetings directly from BoldDesk.

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How it works?
Two app logos on black background with colorful dotted lines symbolizing connectivity and collaboration.

Why you should integrate MS Teams Meeting

  • Simplifies agent workflows by scheduling MS Teams Meetings in BoldDesk.
  • Improve communication with the requester and decrease ticket resolution time.
  • Allows agents to address customer inquiries more quickly.
  • Increase your overall productivity in the workplace.
Person with laptop in front of digital workspace showing 'Create Activity' window with fields and Microsoft Teams logo

Schedule meetings from BoldDesk

  • Schedule, modify, or cancel an online meeting from BoldDesk.
  • Access the meeting through BoldDesk.
  • Include attendees for the meeting.

Create events for a scheduled meeting in Microsoft Calendar

  • Meeting events can be added to your Microsoft Calendar.
  • A reminder email will be sent to the attendees via Microsoft Teams.
Digital calendar in week view on black background with meetings scheduled Monday to Friday and a potted plant at bottom right

For more information on how to get started with the Microsoft Teams integration

Installing And Configuring the MS Teams meetings App right arrow icon

Manage MS Teams Meeting in BoldDesk right arrow icon

Set up of MS Teams meeting App with BoldDesk right arrow icon

Set up of MS Teams meeting App with BoldDesk for agent right arrow icon

Manage MS Teams meeting app in BoldDesk right arrow icon

TEST OUT ALL THE FEATURES OF BOLDDESK

Start your 15-day free trial with instant access


  • No credit card required
  • Easy setup
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