BoldDesk + Microsoft Teams Integration

Schedule and manage MS Teams meetings directly from BoldDesk.

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BoldDesk and Microsoft Teams integration graphic showing connected dotted lines and both logos linked in a unified interface.

Why you should integrate MS Teams Meeting

  • Simplifies agent workflows by scheduling MS Teams Meetings in BoldDesk.
  • Improve communication with the requester and decrease ticket resolution time.
  • Allows agents to address customer inquiries more quickly.
  • Increase your overall productivity in the workplace.
Illustration showing a user viewing a BoldDesk ticket screen with a Create Activity meeting form and a Microsoft Teams icon.

Schedule meetings from BoldDesk

  • Schedule, modify, or cancel an online meeting from BoldDesk.
  • Access the meeting through BoldDesk.
  • Include attendees for the meeting.

Create events for a scheduled meeting in Microsoft Calendar

  • Meeting events can be added to your Microsoft Calendar.
  • A reminder email will be sent to the attendees via Microsoft Teams.
Microsoft Teams calendar view showing a weekly schedule with meeting blocks and a New Meeting button highlighted at the top.

For more information on how to get started with the Microsoft Teams integration

Set up of MS Teams meeting App with BoldDesk
Set up of MS Teams meeting App with BoldDesk for agent
Manage MS Teams meeting app in BoldDesk
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  • 100+ Rich Features
  • No credit card required
  • Easy setup
  • 80% AI Agent Automation
  • 100+ Rich Features
Try For Free
Help desk software interface showing ticket updates with multi-channel icons for Facebook, WhatsApp, and Slack.