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BoldDesk + Auto-Merge Tickets Integration

Automatically merge duplicate tickets created within a specific time frame

Why Integrate with Auto-Merge Tickets?

Integrating the Auto-Merge Tickets app with BoldDesk streamlines operations by automatically consolidating duplicate tickets. This reduces manual effort, minimizes errors, and ensures quicker resolution times, enhancing overall customer satisfaction.

Automatic Merging

  • Merges tickets from the same customer within a defined time span.
  • Reduces ticket clutter by consolidating related issues.
  • Simplifies support workflows by minimizing manual tracking.

Automated Ticket Consolidation

  • Finds and merges related tickets automatically.
  • Reduces repetitive tasks and duplicate handling.
  • Maintains a single ticket for each unique issue.

AI-Powered Similarity Detection

  • OpenAI embeddings to identify tickets’ subject.
  • Analyzes subject lines and message content semantically.
  • Finds related tickets even with varied wording.

Smart Ticket Merging Rules

  • Uses rules like requester email ID, ticket subject, or ticket status to find matches.
  • Allows admins to control the merge direction, flexible time spans, and which messages to retain.
  • Adds notes to all merged tickets to preserve context and ensure clarity.

For more information on how to get started with the Auto-Merge Tickets integration

Installing And Configuring The Auto-Merge Tickets App right arrow icon

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