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Access files from OneDrive and attach them to tickets and knowledge base articles.
The integration of OneDrive enables agents to share different sized files with customers in tickets.
Search for OneDrive files from your BoldDesk agent portal, view the contents, and attach the files to a ticket when adding replies to messages, private notes, and public notes.
Import files from OneDrive to knowledge base articles to easily share and distribute documents, videos, and other files with your users. This will help users better understand your product or service and how to use it effectively.
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