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What if you could reduce support tickets by 40% without compromising customer experience? It sounds ambitious, maybe even impossible, but it’s absolutely achievable.
Join us for an exclusive BoldDesk webinar hosted by Carter Harris (Webinar Host Syncfusion) and Dickson Odiedo Akello (Product Specialist, BoldDesk) on “40% Ticket Deflection in 90 Days.”
This session walks you through proven strategies and tools modern support teams are using to scale faster, boost self-service adoption, and deflect repetitive tickets successfully.
- 📅 Date: 16/12/2025
- 🕒 Time: 9:00 AM EST
- ⏳ Duration: 30 minutes
- 📌Format: Online Webinar
Who should attend?
This webinar is perfect for:
- Customer support leaders
- Operations managers
- IT Admins / CIOs
- Business Owners / Founders (SMB)
- Anyone looking to improve support efficiency and self-service adoption
What you’ll learn
Here’s a snippet of what to expect in this webinar session on reducing ticket volumes while improving customer experience.
- What is ticket deflection?
- The impact on modern support teams
- Unpacking today’s modern ticket deflection stack
- How to measure ticket deflection effectively
- Why you should join this webinar
- Live demo on ticket deflection metrics
- Interactive Q&A session with BoldDesk experts
What is ticket deflection?
While it’s often misunderstood as cutting back on support, ticket reduction is really about enabling smarter, faster resolutions with no compromise in service quality.
We’ll break down:
- What ticket deflection means
- How it boosts CX and cuts costs
- The role of self-service and AI in ticket deflection
Why ticket deflection matters for support
We’ll explore how modern ticket deflection delivers measurable impact across your entire support operation, including:
- Reduced ticket volume
- Faster response and resolution times
- Increased agent morale and productivity
- Improved customer satisfaction
- Enhanced scalability with your business
Unpacking today’s modern ticket deflection stack
Self-service has evolved beyond basic FAQs. Today’s deflection stack delivers fast, intuitive, and intelligent support, helping users resolve issues instantly without waiting for an agent.
Key components we will discuss include:
- Knowledge base: Discover how a centralized hub of articles, guides, and troubleshooting steps empowers users to find answers instantly.
- AI-powered chat: See how AI chat guides users to the right knowledge base articles or solves common issues instantly.
- Community forums: Learn how they create a collaborative space where customers share solutions, crowdsource answers, and reduce repetitive tickets.
- In-site guides: Explore how contextual tips and walkthroughs embedded in your product help customers resolve issues in real time.
How to measure ticket deflection
A drop in ticket volume sounds great, but it doesn’t always mean deflection is working well. The real goal? Resolving issues through self-service without hurting customer experience.
Here’s what to track:
- Deflection rate: Explore how this metric measures the impact of self-service by showing how many issues are solved without an agent.
- Self-service success: Discover whether customers find what they need without creating a ticket.
- Customer satisfaction (CSAT): Explore how CSAT ensures self-service feels as helpful and fast as agent support.
- Repeat contact rate: Discover gaps causing customers to return for the same issues and learn how to close them.
Why should you attend this webinar?
Attending this webinar isn’t just about theory; it’s about actionable strategies to transform your support operations. You’ll:
- Achieve up to 40% ticket deflection without compromising customer experience
- Explore real-world examples of the modern ticket deflection stack
- Discover tools to cut ticket volume, speed up responses, and boost productivity
- Get expert insights in an interactive Q&A session
- See a live demo of BoldDesk analytics dashboards to track ticket deflection success
Live demo on ticket deflection metrics
Watch a live demo on BoldDesk analytics tools and see how to measure deflection beyond ticket counts. Discover how it boosts speed, cuts costs, and delivers exceptional customer experiences.
Interactive Q&A session with BoldDesk experts
The BoldDesk team will answer your questions in real time, share best practices for healthy deflection, and explore practical strategies you can apply immediately.
Come prepared with your questions. Our team will also guide you through proven methods and tailored recommendations to make self-service smarter and more effective.
Save your seat today!
Deflection isn’t a magic trick; it’s a disciplined, strategic approach to customer support.
If you’re ready to cut ticket churn, accelerate resolutions, and free your agents to focus on complex, high-impact work, this webinar will give you the playbook to make it happen.
Register now and join this insightful conversation on mastering ticket deflection. Want to learn more about BoldDesk’s AI-powered features? Visit the BoldDesk website for detailed resources or reach out to our support team for personalized guidance.
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