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10 Best Freshdesk Alternatives for Businesses in 2024

10 Best Freshdesk Alternatives for Businesses in 2024

Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.

Stabilizing your customer service needs a better determination of the right help desk software for your company. This calls for understanding your needs and selecting the tools that align with them.

This guide will briefly explore the top alternatives to Freshdesk, highlighting their key features, costs, and optimal use cases.

Freshdek Alternatives

Why should you look for Freshdesk Alternatives?

Here are some of the reasons why consumers are looking for Freshdesk alternatives, as reviewed and updated from customer reviews, community forums, and other similar sources:

  • Freshdesk’s sophisticated features are only accessible on higher-priced subscriptions, which may not be affordable for everyone.
  • Some users find Freshdesk unintuitive, making it difficult to utilize efficiently.
  • Freshdesk’s integration procedure might be tedious and time-consuming.
  • Many customers have voiced fear that Freshdesk’s functionality may be overwhelming.

These reasons make it a significant motivator for customers to seek alternatives to Freshdesk vs Zendesk.

Top Freshdesk Alternatives for 2024

In our list, many customer service software offers free plans or trials, allowing you to test their features and determine the best fit.

Now, let’s dive into the 10 best Freshdesk alternatives and explore their key features and target audiences:

1. BoldDesk

We will, of course, toot our own horn first. BoldDesk is a perfect help desk software alternative for Freshdesk. This is mainly because BoldDesk is a modern, sophisticated yet simple help desk software, with excellent support tools like live chat software, omnichannel support, self-service features, and more.

It aims to help businesses to streamline customer service operations, ensures real-time support and improve the overall customer experience.

BoldDesk support page

BoldDesk includes features like:

Benefits of BoldDesk

  • Better usability: BoldDesk’s user interface is easily accessible for all its users.
  • Unlimited agent pricing: Saves business costs by allowing unlimited agents rather than paying per agent.
  • Free migration: BoldDesk enables users to transfer from other customer service help desks free of charge.
  • Best multibranding and customization support: Suitable for any business since it offers customizable customer support that users can customize according to their needs. Users can also navigate through the customer service portal to see areas they seek assistance.
  • Emails to ticket conversion: Uses a ticketing system that enables users to track, monitor, and convert emails to tickets from customers to agents.
  • Real time support: BoldDesk’s live chat software assists agents to offer immediate responses to clients to improve their overall experience.
  • Streamlined omnichannel inbox: Support agents can seamlessly manage all incoming inquiries, from customers’ preferred communication channels, in one unified inbox.
  • Better customer satisfaction: Works under appropriate SLA’s thus running with the aim of satisfying customers’ needs.
  • Multilingual help desk: Offers a multilingual help desk that bridges language barrier and enhances communication.
  • Enhanced multilingual AI: Provides an AI feature that summarizes ticket conversion and KB articles, translates text into multiple languages, and helps in creation of SEO content articles.
  • Efficient integration: With BoldDesk’s integration function, users can connect their preferred tools and apps to streamline workflow, clear up clogged data, and boost productivity.
  • Robust automation: BoldDesk has a robust automation feature which helps in routing repetitive tasks, reducing manual effort, and increasing agent productivity.
  • Integrated mobile help desk app: Offers an up-to-date intuitive mobile customer service app that allows users to work from any location.

To know more about BoldDesk features, refer to this video:

BoldDesk pricing

BoldDesk is a friendly help desk that saves costs for every user.  Our exclusive program tailored for startups gives you 10 Momentum plan agents for free for your first year.

BoldDesk also offers three pricing styles as follows:

Agent-Based plans:

  • Scale$12 per agent/month
  • Momentum$25 per agent/month
  • Enterprise$39 per agent/month

Team-based plans

Include tiered pricing options for teams with 10, 25, 50 or 100 agents.

  • Scale: $49/month for 10 agents
  • Momentum: $129/month for 10 agents
  • Enterprise: $199/month for 10 agents

Unlimited Agents plans:

  • Essential$799 per month
  • Pro$1499 per month ($1999 with Live chat included)
  • BusinessContact us

To reach out, don’t hesitate to contact the BoldDesk support team. You can also start a 15 day free trial or arrange for a live demo.

2. HubSpot Service Hub

HubSpot Service Hub is a cloud-based customer platform for growing businesses. It provides a suite of tools for inbound marketing, sales, and customer service with the goal of helping businesses attract, engage, and delight customers.

Pros

  • All in one platform for marketing, sales, and customer support.
  • Has free CRM.
  • Easy to use.

Cons

  • Need to pay for additional users.

Pricing

Pricing starts at $20 per month.

3. Intercom

Intercom is an alternative that excels in self-service support.  It enables businesses to communicate and engage with their customers in real-time.

It also allows businesses to have conversations with their customers at different stages of the customer journey, including customer onboarding, support, sales, and marketing.

Pros

  • Setting up Intercom takes less time.
  • Has a robust knowledge base.
  • Easily integrates with your website.

Cons

  • Lacks in reporting and knowledge base customization compared to other options.

Pricing

Pricing starts at $99 per month.

4. Zendesk

Zendesk is a robust customer support software suitable for enterprise companies.  It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.

It offers a range of features designed to streamline and enhance customer service operations.

Pros

  • Serves many customization options.
  • Has extensive and powerful reporting and analytics.
  • Robust integration with third-party apps.
  • Supports multiple languages.

Cons

  • Quite expensive for small businesses.

Pricing

Pricing starts at $19 per user per month.

5. Salesforce Service Cloud

Salesforce Service Cloud is an ideal alternative for teams using Salesforce CRM. Salesforce Service Cloud seamlessly integrates with other Salesforce products to provide a better customer experience.

Pros

  • Offers extensive customization options.
  • Easy to set up.
  • Offers free 30-day trial.
  • Allows integrations with over 1,000 other platforms.

Cons

  • Has no chat surveys.
  • A bit expensive with no free plan.

Pricing

Pricing starts at $25 per user per month.

6. Zoho Desk

Zoho Desk is a better choice for sales-focused teams. It is designed to help businesses manage and streamline their customer service operations.

Zoho Desk provides a centralized platform for handling customer queries, support tickets, and other related activities. Moreover, integrating Zoho Desk with your customer service can streamline your customer service operations.

Pros

  • Offers a free plan.
  • Provides automation on all plans.
  • Has multiple integrations.
  • Can be accessed on mobile (offers a mobile app).

Cons

  • Customization can be less flexible compared to other platforms.

Pricing

Pricing starts at $18 per user per month.

7. HappyFox

HappyFox is a suitable choice for teams seeking project management features. It is designed to help businesses efficiently manage and resolve customer inquiries, support tickets, and other types of requests.

HappyFox provides a centralized system for tracking and organizing customer interactions, allowing businesses to streamline their support processes and enhance customer satisfaction.

Pros

  • Supports live chat.
  • Conducts progressive surveys.
  • Offers case management feature.

Cons

  • Some users feel the email management capabilities are insufficient.

Pricing

Pricing starts at $29 per user per month.

8. Help Scout

Help Scout is a perfect alternative for growing teams. It provides meaningful tools to enhance the user experience for customers and your team.

Pros

  • Offers an interface for tracking emails and replies.
  • Robust tagging system.
  • Comprehensive workflow automation feature.

Cons

  • Customization options for the knowledge base are limited.

Pricing

Pricing starts at $20 per user per month.

9. Kayako

Kayako is a customer service software platform that enables businesses to effectively manage and support their customers.

It provides a suite of tools and features designed to streamline customer support processes and enhance the overall customer experience.

 Freshdesk Alternatives

Pros

  • Provides a robust ticketing system.
  • Has multiple departments/groups.
  • User-friendly interface.
  • Has an SLA Management.

Cons

  • Pricing varies, and ticketing is slow.

Pricing

Contact Kayako.

10. LiveAgent

LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.

LiveAgent Freshdesk Alternatives

Pros

  • Reliable ticket management feature.
  • Has insightful reports and analytics.
  • Supports self-service.
  • Has a back-end tools that make it easy to get new accounts.

Cons

  • New features require extra pay.
  • Complex mobile apps.

Pricing

Pricing starts at $15 per month per user.

Considerations for selecting the right help desk

While selecting the best customer service software, you need to consider different issues. The following are some of the factors to consider:

  • Your company’s needs: First, learn what features you need. Secondly, do extensive research on the features the customer service software you want provides.
  • Cost and pricing plans: Learn about monthly and yearly pricing plans evaluating them with your pricing plan.
  • Customer reviews: Check on official sites and learn as you got customers’ reviews about the help desk software.
  • Scalability: Choose a customer service software that can adapt and grow with your company. Start with a starter pack, and if it favors your growth, upgrade to growth packages or enterprise packages.
  • Productivity: Investigate the software’s productivity. The main question you should answer is, can the software help your customer service in handling your daily routine tasks?
  • Integration: Select a customer service software that you can integrate its features with your customer service to simplify your agents’ workload.
  • Support: Select a customer service software that can support you 24/7.

Table summary of the 10 alternatives to Freshdesk

The following is a comprehensive table summary of the top 10 Freshdesk competitors.

NameFeaturesPricing plan
BoldDesk
  • AI Copilot for customer support
  • Robust ticketing software
  • Live chat software
  • Omnichannel support
  • Knowledge base software
  • Efficient help desk automation
  • Extensive help desk customization
  • Customer satisfaction survey
  • Multilingual help desk
  • Mobile help desk app
  • Integration
  • A user-friendly customer portal
  • Task management
  • Insightful reports and analytics
  • Top-notch security
Starting at $12 per agent/month.
HubSpot Service hub
  • Simple ticketing
  • Team mail and shared inbox
  • Reporting dashboard
  • Integration with sales and marketing hub
Starting at $20/month/user.
Intercom
  • Customizable messenger
  • Automated messages
  • In-app chat
  • Team inbox
Starting at $99/month/user.
Zendesk
  • Omnichannel Support
  • Customizable Dashboards
  • Analytics
  • AI Chatbots
Starting at $19/month/user.
Salesforce Service cloud
  • AI-powered service
  • Case management
  • Integration with Salesforce
  • CRM
Starting at $25/month/user.
Zoho Desk
  • Multichannel support
  • Customizable workflows
  • AI-powered chatbots
  • Integrations
Starting at $18/month/user.
Happyfox
  • Ticketing system
  • Knowledge base creation
  • Help desk reports
  • Task management system
Starting at $29/user per month.
Help scout
  • Collaboration
  • Custom workflows
  • Automation
  • Reporting
Starting at $20/month/user.
Kayako
  • Multichannel support
  • Customizable chatbots
  • Live chat
  • Social media monitoring
Contact Kayako.
LiveAgent
  • Chat routing
  • File transfer
  • Social media integration
  • Multilingual support
Starting at $15/month/user.

Choosing the best Freshdesk alternatives!

While choosing a customer service software, you need to have a clear view of the best functionalities and features, pros, cons, and pricing.

In summary, the listed Freshdesk alternatives provide a range of features and pricing options to meet your company’s unique needs. By exploring these alternatives, you can find the right customer service solution that aligns with your business goals and ensures excellent customer support.

If you’re looking to provide your team with a comprehensive customer service software solution that is user-friendly, affordable and provides a range of cloud-based help desk features, BoldDesk help desk is the way to go.

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