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10 Best Freshdesk Alternatives for Businesses in 2024

10 Best Freshdesk Alternatives for Businesses in 2024

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Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.

Stabilizing your customer service needs a better determination of the right help desk software for your company. This calls for understanding your needs and selecting the tools that align with them.

This guide will briefly explore the top alternatives to Freshdesk, highlighting their key features, costs, and optimal use cases.

Freshdek Alternatives

Why should you look for Freshdesk Alternatives?

Here are some of the reasons why consumers are looking for Freshdesk alternatives, as reviewed and updated from customer reviews, community forums, and other similar sources:

  • Freshdesk’s sophisticated features are only accessible on higher-priced subscriptions, which may not be affordable for everyone.
  • Some users find Freshdesk unintuitive, making it difficult to utilize efficiently.
  • Freshdesk’s integration procedure might be tedious and time-consuming.
  • Many customers have voiced fear that Freshdesk’s functionality may be overwhelming.

These reasons make it a significant motivator for customers to seek alternatives.

Top Freshdesk Alternatives for 2024

In our list, many customer service software offers free plans or trials, allowing you to test their features and determine the best fit.

Now, let’s dive into the 10 best Freshdesk alternatives and explore their key features and target audiences:

1. BoldDesk

We will, of course, toot our own horn first. BoldDesk is a perfect help desk software alternative for Freshdesk. This is mainly because BoldDesk is a modern, sophisticated help desk software that streamlines customer service through excellent customer support tools and self-service features.

BoldDesk includes features like:

Benefits of BoldDesk

  • Better usability: BoldDesk’s user interface is easily accessible for all its users.
  • Unlimited agent pricing: Saves business costs by allowing unlimited agents rather than paying per agent.
  • Free migration: BoldDesk enables users to transfer from other customer service help desks free of charge.
  • Best multibranding and customization support: Suitable for any business since it offers customizable customer support that users can customize according to their needs. Users can also navigate through the customer service portal to see areas they seek assistance.
  • Emails to ticket conversion: Uses a ticketing system that enables users to track, monitor, and convert emails to tickets from customers to agents.
  • Better customer satisfaction: Works under appropriate SLA’s thus running with the aim of satisfying customers’ needs.
  • Multilingual help desk: Offers a multilingual help desk that bridges language barrier and enhances communication.
  • Enhanced multilingual AI: Provides an AI feature that summarizes ticket conversion and KB articles, translates text into multiple languages, and helps in creation of SEO content articles.
  • Efficient integration: With BoldDesk’s integration function, users can connect their preferred tools and apps to streamline workflow, clear up clogged data, and boost productivity.
  • Robust automation: BoldDesk has a robust automation feature which helps in routing repetitive tasks, reducing manual effort, and increasing agent productivity.
  • Integrated mobile help desk app: Offers an up-to-date intuitive mobile customer service app that allows users to work from any location.

To know more about BoldDesk features, refer to this video:

BoldDesk pricing

Boldesk is a friendly help desk that saves costs for every user. Startups can enjoy free access to BoldDesk for a full year at no cost.

BoldDesk also offers two pricing styles as follows:

Agent-Based plans:

  • Starter: $10 for 10 agents/month
  • Growth: $20/agent/month
  • Enterprise: $40/agent/month

Unlimited Agents plans:

  • Standard: $499 per month
  • Pro: $999 per month
  • Business: $1999 per month
Number of agents: 10
1
100
Save with
BoldDesk*
BoldDesk-Logo
agent/month billed annually
freshdesk-logo
agent/month billed annually
-Starter$10 for 10 agents--
$3,000/yearGrowth$24Pro$49
$4,680/yearEnterprise$40Enterprise$79

To reach out, don’t hesitate to contact the BoldDesk support team. You can also start a 15 day free trial or arrange for a live demo.

2. HubSpot Service Hub

HubSpot Service Hub is a cloud-based customer platform for growing businesses. It provides a suite of tools for inbound marketing, sales, and customer service with the goal of helping businesses attract, engage, and delight customers.

Pros

  • All in one platform for marketing, sales, and customer support.
  • Has free CRM.
  • Easy to use.
  • Serves as a data domain, communication tool, sales and marketing platform, simultaneously.

Cons

  • Not Suitable for small businesses as it gets expensive quickly.
  • Has compulsory annual contracts (your contract grows your pricing also grows)
  • Doesn’t offer A/B testing.

Pricing

Pricing starts at $20 per month.

3. Intercom

Intercom is an alternative that excels in self-service support.  It enables businesses to communicate and engage with their customers in real-time.

It also allows businesses to have conversations with their customers at different stages of the customer journey, including customer onboarding, support, sales, and marketing.

Pros

  • Setting up Intercom takes less time.
  • Has a robust knowledge base.
  • Easily integrates with your website.

Cons

  • Has a slow and an unresponsive customer service
  • Not acquirable for smaller businesses.

Pricing

Pricing starts at $99 per month.

4. Zendesk

Zendesk is a robust customer support software suitable for enterprise companies.  It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.

It offers a range of features designed to streamline and enhance customer service operations.

Pros

  • Has Chat, phone, email, and social media in one place making communication easy.
  • Serves many customization options.
  • Has extensive and powerful reporting and analytics.
  • Provides a robust integration with third-party applications and systems.
  • Supports multiple languages.
  • Tracks customer history across different mediums or departments
  • Easy to set up teams on the platform.

Cons

  • High price tags with difficult to understand pricing plans.
  • Best support features are only available at higher pricing.
  • Has a ticket management system that doesn’t favor small businesses.
  • Requires a long period of time to understand the software.
  • User interface is not customizable.

Pricing

Pricing starts at $19 per user per month.

5. Salesforce Service Cloud

Salesforce Service Cloud is an ideal alternative for teams using Salesforce CRM. Salesforce Service Cloud seamlessly integrates with other Salesforce products to provide a better customer experience.

Pros

  • Offers extensive customization options.
  • Easy to set up.
  • Offers free 30-day trial.
  • Allows integrations with over 1,000 other platforms.

Cons

  • Has no free plan.
  • More expensive than top competitors.
  • Takes time to learn on how to use features.
  • Time-consuming to maintain.

Pricing

Pricing starts at $25 per user per month.

6. Zoho Desk

Zoho Desk is a better choice for sales-focused teams. It is designed to help businesses manage and streamline their customer service operations.

Zoho Desk provides a centralized platform for handling customer queries, support tickets, and other related activities. Moreover, integrating Zoho Desk with your customer service can streamline your customer service operations.

Pros

  • Offers a free plan.
  • Provides affordable pricing plans.
  • Provides automation on all plans.
  • Has multiple integrations.
  • Easy to use.
  • Can be accessed on mobile (offers a mobile app).

Cons

  • Offers AI features only on top pricing.
  • Limited custom fields.
  • Has no integrations for free plan.

Pricing

Pricing starts at $18 per user per month.

7. HappyFox

HappyFox is a suitable choice for teams seeking project management features. It is designed to help businesses efficiently manage and resolve customer inquiries, support tickets, and other types of requests.

HappyFox provides a centralized system for tracking and organizing customer interactions, allowing businesses to streamline their support processes and enhance customer satisfaction.

Pros

  • Supports live chat.
  • Conducts progressive and beneficial surveys.
  • Offers case management feature.

Cons

  • Doesn’t offer campaign management.
  • Lacks performance metrics.
  • Has no email management.

Pricing

Pricing starts at $29 per user per month.

8. Help Scout

Help Scout is a perfect alternative for growing teams. It provides meaningful tools to enhance the user experience for customers and your team.

Pros

  • Offers a great interface for tracking emails and replies.
  • Has a robust tagging system.
  • Has a steady workflow that automates everything.

Cons

  • Very slow sometimes.
  • Has very many server errors.

Pricing

Pricing starts at $20 per user per month.

9. Kayako

Kayako is a customer service software platform that enables businesses to effectively manage and support their customers. It provides a suite of tools and features designed to streamline customer support processes and enhance the overall customer experience.

 Freshdesk Alternatives

Pros

  • Provides a robust ticketing system.
  • Has multiple departments/groups.
  • Is easily usable for all users.
  • Has better SLA Management.

Cons

  • Pricing plan fluctuates.
  • Takes minutes to load tickets.
  • Has an inability to log in sometimes.

Pricing

Contact Kayako.

10. LiveAgent

LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.

LiveAgent Freshdesk Alternatives

Pros

  • Allows users to track conversations from all platforms.
  • Its easy to use.
  • Has an excellent ticket management feature.
  • Has insightful reports and analytics.
  • Easily supports self-service.
  • Has good back-end tools that make it easy to get new accounts.

Cons

  • New features require extra pay.
  • Mobile apps are not intuitive.

Pricing

Pricing starts at $15 per month per user.

Considerations for selecting the right help desk

While selecting the best customer service software, you need to consider different issues. The following are some of the factors to consider:

  • Your company’s needs: First, learn what features you need. Secondly, do extensive research on the features the customer service software you want provides.
  • Cost and pricing plans: Learn about monthly and yearly pricing plans evaluating them with your pricing plan.
  • Customer reviews: Check on official sites and learn as you got customers’ reviews about the help desk software.
  • Scalability: Choose a customer service software that can adapt and grow with your company. Start with a starter pack, and if it favors your growth, upgrade to growth packages or enterprise packages.
  • Productivity: Investigate the software’s productivity. The main question you should answer is, can the software help your customer service in handling your daily routine tasks?
  • Integration: Select a customer service software that you can integrate its features with your customer service to simplify your agents’ workload.
  • Support: Select a customer service software that can support you 24/7.

Table summary of the 10 Freshdesk Alternatives

The following is a comprehensive table summary of the top 10 Freshdesk alternatives.

NameFeaturesPricing plan
BoldDesk
  • AI in customer support
  • Mobile help desk app
  • Integration
  • A user-friendly customer portal
  • Insightful reports and analytics
  • Top-notch security
Starting at $10 for 10 agents per month.

 

HubSpot Service hub
  • Simple ticketing
  • Team mail and shared inbox
  • Reporting dashboard
  • Live chat functions
  • Integration with Sales and Marketing Hub
Starting at $20/month/user.
Intercom
  • Customizable Messenger
  • Automated Messages
  • In-app Chat
  • Team Inbox
Starting at $99/month/user.
Zendesk
  • Omnichannel Support
  • Customizable Dashboards
  • Analytics
  • AI Chatbots
Starting at $19/month/user.
Salesforce Service cloud
  • AI-powered Service
  • Case Management
  • Mobile App
  • Integration with Salesforce
  • CRM
Starting at $25/month/user.
Zoho Desk
  • Multichannel Support
  • Customizable Workflows
  • AI-powered Chatbots
  • Integrations
Starting at $18/month/user.
Happyfox
  • Ticketing system
  • Canned actions (templates)
  • Knowledge base creation
  • Help desk reports
  • Task management system
Starting at $29/user per month.
HelpScout
  • Collaboration
  • Custom Workflows
  • Automation
  • Reporting
Starting at $20/month/user.
Kayako
  • Multichannel Support
  • Customizable Chatbots
  • Live Chat Social Media Monitoring
Contact Kayako.
LiveAgent
  • Chat Routing
  • File Transfer
  • Social Media Integration
  • Multilingual Support
Starting at $15/month/user.

What’s the final opinion?

While choosing a customer service software, you need to have a clear view of the best functionalities and features, pros, cons, and pricing.

In summary, the listed Freshdesk alternatives provide a range of features and pricing options to meet your company’s unique needs. By exploring these alternatives, you can find the right customer service solution that aligns with your business goals and ensures excellent customer support.

If you’re looking to provide your team with a comprehensive customer service software solution that is user-friendly, affordable and provides a range of cloud-based help desk features, BoldDesk help desk is the way to go.

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