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Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone.
The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Stabilizing your customer service needs better determine the best Freshdesk alternatives for your company. This calls for understanding your needs and selecting the tools that align with them.
This guide will briefly explore the top alternatives to Freshdesk, highlighting their key features, costs, and optimal use cases.
Why should you look for Freshdesk Alternatives?
Here are some of the reasons why consumers are looking for Freshdesk alternatives, as reviewed and updated from customer reviews, community forums, and other similar sources:
- Freshdesk’s sophisticated features are only accessible on higher-priced subscriptions, which may not be affordable for everyone.
- Some users find Freshdesk unintuitive, making it difficult to utilize efficiently.
- Freshdesk’s integration procedure might be tedious and time-consuming.
- Many customers have voiced fear that Freshdesk’s functionality may be overwhelming.
These reasons make it a significant motivator for customers to seek alternatives to Freshdesk vs Zendesk.
Top Freshdesk Alternatives for 2025
In our list, many customer service software offers free plans or trials, allowing you to test their features and determine the best fit.
Faster, Smarter Support—No Limits!
Discover an alternative to Freshdesk with automation, integrations, and superior customer service tools.
Now, let’s dive into the 10 best Freshdesk alternatives and explore their key features and target audiences:
1. BoldDesk
We will, of course, toot our own horn first. BoldDesk is a perfect help desk software alternative for Freshdesk. This is mainly because BoldDesk is a modern, sophisticated yet simple help desk software, with excellent support tools like live chat software, omnichannel support, self-service features, and more.
It aims to help businesses to streamline customer service operations, ensures real-time support and improve the overall customer experience.
BoldDesk includes features like:
Benefits of BoldDesk as the best Freshdesk competitor
- Better usability: BoldDesk’s user interface is easily accessible for all its users.
- Free migration: BoldDesk enables users to transfer from other customer service help desks free of charge.
- Free calculators: Provide users with quick, easy-to-use tools to simplify everyday customer service calculations and decision-making.
- Affordable plans: There are budget-friendly pricing tiers for businesses of all sizes.
- Best multibranding and customization support: Suitable for any business since it offers customizable customer support that users can customize according to their needs. Users can also navigate through the customer service portal to see areas they seek assistance.
- Emails to ticket conversion: Uses a ticketing system that enables users to track, monitor, and convert emails to tickets from customers to agents.
- Real time support: BoldDesk’s live chat software assists agents to offer immediate responses to clients to improve their overall experience.
- Streamlined omnichannel inbox: Support agents can seamlessly manage all incoming inquiries, from customers’ preferred communication channels, in one unified inbox.
- Better customer satisfaction: Works under appropriate SLA’s thus running with the aim of satisfying customers’ needs.
- Multilingual help desk: Offers a multilingual help desk that bridges language barrier and enhances communication.
- Enhanced multilingual AI: Provides an AI feature that summarizes ticket conversion and KB articles, translates text into multiple languages, and helps in creation of SEO content articles.
- Efficient integration: With BoldDesk’s integration function, users can connect their preferred tools and apps to streamline workflow, clear up clogged data, and boost productivity.
- Robust automation: BoldDesk has a robust automation feature which helps in routing repetitive tasks, reducing manual effort, and increasing agent productivity.
- Integrated mobile help desk app: Offers an up-to-date intuitive mobile customer service app that allows users to work from any location.
To know more about BoldDesk features, refer to this video:
BoldDesk pricing
Empower your support team with BoldDesk’s scalable pricing plan and AI integration.
Our exclusive program tailored for startups gives you 10 Momentum plan agents for free for your first year.
| Plan | Price per human agent | AI Agent resolution cost | AI Agent access | AI Copilot access |
| Scale | $12/agent/month | Not available | ❌ | ❌ |
| Momentum | $25/agent/month | $0.75/resolution | ✅ | ✅ |
| Enterprise | $39/agent/month | $0.75/resolution | ✅ | ✅ |
Note: AI agents are available only in Momentum and Enterprise plans, with a performance-based pricing of $0.75 per successful resolution.
Additionally, you can supercharge your human agents with the AI Copilot, available as an add-on for just $20 per month.
BoldDesk blends AI efficiency with human empathy to deliver scalable, cost-effective support.
Need more Agents? Let’s create a tailored solution just for you — speak with our experts today. You can also start a 15-day free trial or arrange a live demo.
2. HubSpot Service Hub
HubSpot Service Hub is a cloud-based customer platform for growing businesses. It provides a suite of tools for inbound marketing, sales, and customer service with the goal of helping businesses attract, engage, and delight customers.
Pros
- All in one platform for marketing, sales, and customer support.
- Has free CRM.
- Easy to use.
Cons
- Need to pay for additional users.
Pricing
Pricing starts at $15/month/seat
3. Intercom
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
It also allows businesses to have conversations with their customers at different stages of the customer journey, including customer onboarding, support, sales, and marketing.
Pros
- Setting up Intercom takes less time.
- Has a robust knowledge base.
- Easily integrates with your website.
Cons
- Lacks in reporting and knowledge base customization compared to other options.
Pricing
Pricing starts at $29/seat per month.
4. Zendesk
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
It offers a range of features designed to streamline and enhance customer service operations.
Pros
- Serves many customization options.
- Has extensive and powerful reporting and analytics.
- Robust integration with third-party apps.
- Supports multiple languages.
Cons
Pricing
Pricing starts at $19 per user per month.
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5. Salesforce Service Cloud
Salesforce Service Cloud is an ideal freshdesk alternative for teams using Salesforce CRM. Salesforce Service Cloud seamlessly integrates with other Salesforce products to provide a better customer experience.
Pros
- Offers extensive customization options.
- Easy to set up.
- Offers free 30-day trial.
- Allows integrations with over 1,000 other platforms.
Cons
- Has no chat surveys.
- A bit expensive with no free plan.
Pricing
Pricing starts at $25 per user per month.
6. Zoho Desk
Zoho Desk is a good Freshdesk alternative for sales-focused teams. It is designed to help businesses manage and streamline their customer service operations.
Zoho Desk provides a centralized platform for handling customer queries, support tickets, and other related activities. Moreover, integrating Zoho Desk with your customer service can streamline your customer service operations.
Pros
- Offers a free plan.
- Provides automation on all plans.
- Has multiple integrations.
- Can be accessed on mobile (offers a mobile app).
Cons
- Customization can be less flexible compared to other platforms.
Pricing
Pricing starts at $4 per user per month.
7. HappyFox
HappyFox is an ideal alternative to Freshdesk for teams seeking project management features. It is designed to help businesses efficiently manage and resolve customer inquiries, support tickets, and other types of requests.
HappyFox provides a centralized system for tracking and organizing customer interactions, allowing businesses to streamline their support processes and enhance customer satisfaction.
Pros
- Supports live chat.
- Conducts progressive surveys.
- Offers case management feature.
Cons
- Some users feel the email management capabilities are insufficient.
Pricing
Pricing starts at $21 per user per month.
8. Help Scout
Help Scout is a perfect alternative for growing teams. It provides meaningful tools to enhance the user experience for customers and your team.
Pros
- Offers an interface for tracking emails and replies.
- Robust tagging system.
- Comprehensive workflow automation feature.
Cons
- Customization options for the knowledge base are limited.
Pricing
Pricing starts at $50 per user per month.
9. Kayako
Kayako is a customer service software platform that enables businesses to effectively manage and support their customers.
It provides a suite of tools and features designed to streamline customer support processes and enhance the overall customer experience.
Pros
- Provides a robust ticketing system.
- Has multiple departments/groups.
- User-friendly interface.
- Has an SLA Management.
Cons
- Pricing varies, and ticketing is slow.
Pricing
Contact Kayako.
10. LiveAgent
LiveAgent is an excellent Freshdesk alternative for live chat support. It provides best features that increases customer support online.
Pros
- Reliable ticket management feature.
- Has insightful reports and analytics.
- Supports self-service.
- Has a back-end tools that make it easy to get new accounts.
Cons
- New features require extra pay.
- Complex mobile apps.
Pricing
Pricing starts at $19 per month per user.
Considerations for selecting the right Freshdesk competitor
While selecting the best alternative to Freshdesk, you need to consider different issues. The following are some of the factors to consider:
- Your company’s needs: First, learn what features you need. Secondly, do extensive research on the features the customer service software you want provides.
- Cost and pricing plans: Learn about monthly and yearly pricing plans evaluating them with your pricing plan.
- Customer reviews: Check on official sites and learn as you got customers’ reviews about the help desk software.
- Scalability: Choose a customer service software that can adapt and grow with your company. Start with a starter pack, and if it favors your growth, upgrade to growth packages or enterprise packages.
- Productivity: Investigate the software’s productivity. The main question you should answer is, can the software help your customer service in handling your daily routine tasks?
- Integration: Select a customer service software that you can integrate its features with your customer service to simplify your agents’ workload.
- Support: Select a customer service software that can support you 24/7.
Table summary of the 10 alternatives to Freshdesk
The following is a comprehensive table summary of the top 10 Freshdesk competitors.
| Name | Features | Pricing plan |
| BoldDesk |
|
Starting at $12 per agent/month. |
| HubSpot Service Hub |
|
Starting at $15/month/seat. |
| Intercom |
|
Starting at $29/month/user. |
| Zendesk |
|
Starting at $19/month/user. |
| Salesforce Service Cloud |
|
Starting at $25/month/user. |
| Zoho Desk |
|
Starting at $4/month/user. |
| Happyfox |
|
Starting at $21/user per month. |
| Help scout |
|
Starting at $50/month/user. |
| Kayako |
|
Starts at $79/month. |
| LiveAgent |
|
Starting at $19/month/user. |
Choosing the best alternative to Freshdesk!
While choosing the right Freshdesk competitor, you need to have a clear view of the best functionalities and features, pros, cons, and pricing.
In summary, the listed Freshdesk alternatives provide a range of features and pricing options to meet your company’s unique needs. By exploring these alternatives, you can find the right customer service solution that aligns with your business goals and ensures excellent customer support.
If you’re looking to provide your team with a comprehensive alternative to Freshdesk solution, BoldDesk help desk is the way to go. It is user-friendly and affordable, and provides a range of cloud-based help desk features that can revolutionize your customer service. Talk to the BoldDesk support team for more!
We hope this article was helpful. Are there any other Freshdesk alternatives that you think should have featured on this list? Please feel free to share your thoughts and suggestions in the comment section below.
Related articles
- 16 Best Zendesk Alternatives for Businesses in 2025
- 11 Best Intercom Alternatives for Businesses (2025)
Frequently Asked Questions
You might want to switch if you find Freshdesk’s pricing structure limiting, its interface unintuitive, its integration processes cumbersome, or its features overwhelming for your specific needs.
Consider your company’s specific needs, budget constraints, required features, scalability requirements, integration capabilities, and read customer reviews to make an informed decision.
Most alternatives offer migration assistance. For example, BoldDesk provides free migration services, with a dedicated team available to help transfer all your data seamlessly.
Yes, several alternatives offer free plans with limited features, including Zoho Desk. BoldDesk also offers special pricing for startups with 10 free Momentum plan agents for the first year.
Look out for costs related to additional features, integration capabilities, customization options, migration and scaling fees as your business grows.
BoldDesk delivers AI-powered multilingual support for 33 languages, making it ideal for small and mid-sized teams expanding into global markets. Its translation tools keep interactions natural and efficient.
For small businesses with budget constraints, options like BoldDesk, Zoho Desk, and LiveAgent offer more affordable entry-level pricing tiers.
These platforms also provide essential features like ticket management, omnichannel support, and knowledge base without the enterprise-level complexity.
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