Activities and Task Management
Increase agent productivity and ticket resolution by breaking down the procedures required to resolve an issue into smaller tasks.
What are activities?
Activities are items that can be independent or tied to a ticket or a contact. There are three types of activities:
When several teams collaborate on a single ticket, any number of tasks can be added to the ticket and assigned to separate agents.
Features that enhance task module
Record phone calls and track customer interactions to provide context to your teams.
Record meeting minutes and track customer interactions to provide context to your teams.
Tickets and activities can be linked. Related activities can be found on a ticket’s Details page under the Activities tab. Activities can be allocated to different agents, rather than the same one, and their statuses can be tracked.
Features that make activity management easier
Unified activity management
A single unified view allows agents to view many types of activities in a centralized and streamlined manner.
TEST OUT ALL THE FEATURES OF BOLDDESK