Email Ticketing System
Shared Inbox Software
Multi Brand Help Desk
Internal Help Desk Software
Trouble Ticketing Software
Mobile Help Desk 
Blog
We’re excited to share that BoldDesk has been recognized for the third time this year in the G2 Summer 2025 Reports, and this time, we’ve bagged the most badges yet — eight in total!
These accolades are a powerful reflection of the trust and satisfaction of our amazing user community. Your feedback continues to inspire us to deliver excellence, and we’re proud to be your go-to help desk solution.
So, what made this summer stand out? Let’s dive into the badges and surprises that made this season unforgettable!
Celebrating BoldDesk’s outstanding G2 summer 2025 awards
Summer didn’t just bring warmth and sunshine; it also ignited a streak of wins for BoldDesk.
In the G2 Summer 2025 Awards, we proudly earned eight notable badges that showcase our unwavering commitment to delivering intuitive, high-performing customer service solutions that consistently exceed user expectations.
These awards are powered by real user feedback and reflect the core strengths that set BoldDesk apart:
- Fast onboarding and an intuitive user interface for quick adoption.
- AI-powered automation.
- Robust multilanguage support.
- Solid data protection policies.
- Reliable performance across all business sizes.
- Comprehensive suite of help desk features that grow with your business.
- Seamless integrations for end-to-end workflows.
- Transparent, affordable pricing with no hidden costs.
- Personalized support from our customer success team.
- Forward-thinking innovation for modern support needs.
Here’s a detailed look at each prestigious badge and what it represents:
Customer Self-Service Small Business Leader
Report: Small-Business Grid® Report for Customer Self-Service | Summer 2025
Help desk platforms evaluated: 86
Named Customer Self-Service Leader for Small Business in the G2 summer 2025 report, BoldDesk redefines what effortless support looks like.
With our intuitive, AI-powered knowledge base, we’re helping small businesses build smarter, more efficient support experiences that reduce ticket volume and improve customer satisfaction.
Grid Leader, Small Business
Report: Small-Business Grid® Report for Help Desk | Summer 2025
Help desk platforms evaluated: 93
Small teams need smart, efficient tools that simplify their workflows, and that’s exactly what BoldDesk delivers.
By helping small businesses keep their support operations smooth, we’ve earned the Grid Leader badge for Small Business in the G2 summer 2025 awards.
This honor places us at the forefront of a highly competitive market, where dozens of help desk platforms vie for attention.
Small Business EMEA Performer
Report: Small Business EMEA Regional Grid® Report for Help Desk | Summer 2025
Help desk platforms evaluated: 45
The Small Business EMEA Performer badge is another validation of how BoldDesk is driving real impact for small businesses.
We empower businesses across Europe, the Middle East, and Africa with essential tools, like multilingual support, help desk automation, customizable workflows, and real-time analytics that simplify operations and accelerate growth.
Regional Leader, Americas
Report: Americas Regional Grid® Report for Help Desk | Summer 2025
Help desk platforms evaluated: 98
Being recognized as a regional leader in the Americas marks a significant milestone in our mission to support businesses across North, Central, and South America.
This G2 recognition demonstrates the strength of our platform in meeting the evolving needs of companies in fast-paced, customer-focused environments.
Regional Leader, EMEA
Report: EMEA Regional Grid® Report for Help Desk | Summer 2025
Help desk platforms evaluated: 63
BoldDesk has also been named a Regional Leader in EMEA, a title that speaks volumes about the trust placed in us by businesses across Europe, the Middle East, and Africa.
We earned this appreciation due to our strong performance, adaptability, and growth potential, helping teams of all sizes thrive in dynamic global markets.
Regional Leader, Europe
Report: Europe Regional Grid® Report for Help Desk | Summer 2025
Help desk platforms evaluated: 52
BoldDesk has further earned the Regional Leader, Europe badge, an achievement that reflects our strong and growing presence across the European market.
This award highlights our ability to meet the evolving support needs of businesses of all kinds, offering tools that combine flexibility, accuracy, and high performance.
Whether it’s unifying communication channels into one powerful platform, meeting regional compliance standards, or integrating seamlessly with local workflows, BoldDesk continues to stand out.
Americas Leader, Mid-Market
Report: Mid-Market Americas Regional Grid® Report for Help Desk | Summer 2025
Help desk platforms evaluated: 58
BoldDesk continues to make a significant impact in the help desk industry. The Americas Leader badge for Mid-Market we earned is a clear signal that we’re the go-to solution for medium-sized businesses across North, Central, and South America.
Built with growing teams in mind, BoldDesk offers a user experience that’s easy to adopt, yet powerful enough to drive real productivity.
Grid Leader
Report: Grid® Report for Help Desk | Summer 2025
Help desk platforms evaluated: 145
BoldDesk has solidified its position as a global leader in the help desk software space, earning the prestigious Grid Leader badge in G2 summer 2025 report.
This G2 recognition reflects our commitment to delivering a powerful, all-in-one support solution that works for startups, mid-sized companies, and large enterprises alike.
What makes users choose BoldDesk again and again
BoldDesk consistently earns repeat praise from users who value its intuitive design, powerful capabilities, and consistent performance.
Here are the key factors that make BoldDesk a preferred choice for support teams worldwide:
- Powerful functionality with a comprehensive toolkit including robust help desk automation, SLA management, and team collaboration.
- Seamlessly integrates with your favorite tools and apps to simplify your workflows, reduce data clutter, and increase your productivity.
- Built-in AI Copilot and AI agent features that speed up responses while reducing manual work.
- Comprehensive knowledge base software that simplifies content creation and customer self-service.
- A unified omnichannel customer service platform that brings all interactions from email, chat, social media, and phone into one platform for seamless communication.
- A multilingual help desk that bridges language barriers to allow you to connect with diverse market cultures.
- Unlimited help desk customization options that let you adapt the platform to your unique business processes and needs.
- Built-in reporting and analytics that turn support data into actionable insights for strategic decision making.
To our esteemed customers: Thank you for trusting BoldDesk!
We are deeply grateful for your continued trust, support, and user reviews, which are the driving force behind everything we do.
Each milestone we achieve, including our multiple recognition in the G2 summer 2025 awards, is a reflection of your belief in us.
We’re honored to be your chosen help desk solution, and we remain committed to helping your teams deliver outstanding customer experiences.
Here’s what one of our users had to say in a G2 review:
“A modern, intuitive helpdesk solution that simplifies support workflows.”
Your feedback inspires us to keep innovating and improving every day. Thank you for being part of our journey.
Try BoldDesk to experience award-winning support excellence
More and more teams are turning to BoldDesk for smarter, faster customer support, and for good reason.
Whether you’re launching a startup, scaling operations, or replacing outdated tools, BoldDesk is built to grow alongside your business.
With multiple G2 summer awards and glowing user reviews, we’ve earned the trust of support teams around the world.
Ready to transform your support experience? Contact our support team and see firsthand how BoldDesk can elevate your operations.
Related articles
In this page
