When interacting with customers, conveying a sense of eagerness to assist them is important. A thriving business depends heavily on its happy customers.
However, have you ever felt that “happy to help” sounds automated or like an unemotional answer used by customer support professionals as an afterthought?
Customer service agents can opt for alternative phrases when dealing with customers daily in a way that better expresses their genuineness to help.
These “happy to help” alternative phrases enhance your support team’s communication abilities and contribute to a superior customer service experience.
This blog compiles a selection of phrases to replace the commonly used “happy to help” to add variety to your repertoire.
The meaning of “happy to help” and why use alternative phrases
“Happy to help” is an expression used to convey willingness and eagerness to assist someone. It implies the person is delighted to provide aid.
It was originally considered a fantastic substitute for the more general “you’re welcome.” However, it has become so commonly said that it usually sounds robotic.
When customers call, they expect an expert from a support team who can solve their problems.
When they realize that you are prepared and dedicated to assisting them, it can be comforting to a stressed-out customer.
Hearing a support agent robotically repeat a phrase they say several times a day may not give them confidence in the integrity of their words.
Alternatives for “happy to help”
There are several ways to offer assistance and support that can be considered decent alternatives to the phrase “happy to help”.
1. “I’m thrilled I could assist you”
It’s acceptable to feel proud when you help someone. Thus, after assisting customers in reaching their objectives, you can respond with “I’m thrilled I could assist you.”
It’s a kind and approachable sentence you can use once you’ve assisted someone in resolving some problems.
Other happy to help alternatives include:
- “Glad to be of assistance”
- “I’m happy I was of help to you”
Here is an example:
I’m thrilled I could assist you today. Do you think you might need anything else from me?
2. “Feel free to reach out to us”
The happy to help alternative phrase is an invitation to customers to contact the support team again without any reservation.
Some customers can feel like they’re bothering your support agents when they have questions or problems.
A phrase like this indicates your company has an a welcoming attitude toward communication.
Other happy to help alternative to this phrases include:
- “Feel free to get in touch with us at any time”
- “Please don’t hesitate to reach out”
The following is an example:
If you have any questions or need further assistance, please don’t hesitate to reach out. We’re here to help and happy to support you.
3. “I’m glad we were able to solve your problem today”
This phrase expresses the support team’s satisfaction that an issue or problem has been resolved. It’s a positive acknowledgment of successful assistance.
Other happy to help alternative phrasing could include:
- “I’m delighted we could assist in resolving your issue today.”
I’m glad we were able to solve your problem today. Your satisfaction is important to us. If you have any more concerns or need additional help, we’re here to ensure everything runs smoothly for you.
4. “It’s my pleasure”
This happy to help alternative phrase adds a touch of formality while expressing delight in assisting customers.
Whenever a customer is worried or frustrated about an issue, this is a smart remark to use after they ask for help.
It soothes any intense emotions the customer might be experiencing and demonstrates to them your confidence in your troubleshooting skills.
Similar happy to help alternative phrases include:
- “It would be my pleasure.”
- “I’m delighted to help you.”
- “I’m happy to assist you.”
Below is an example:
It’s my pleasure to help you with your issue on this project. Let’s get started!
5. “I’m more than willing to pitch in and help”
This phrase is good for instances when you’re collaborating with your customer to find a solution.
When an issue requires some back-and-forth, you are not stepping in as a know-it-all, but a temporary team member with happy to help alternative expertise.
It can lower frustration and perhaps embarrassment a customer may feel at being unable to solve something themselves.
Other phrasings include:
- “I’m interested in lending a hand wherever it’s needed.”
- “I’m here and more than willing to help you.”
Here is an example:
I heard about the issues you’ve been having with your [ the situation/project/etc], and I wanted to reach out. I’m more than willing to pitch in and help you. Please let me know a time we can have a call and go over the process that’s causing you difficulty.
6. “I’m glad for the opportunity to help you today”
This phrase expresses gratitude for being given the chance to assist someone. It signifies a positive sentiment toward being able to provide support, guidance, or assistance.
Other phrasings include:
- “I wanted to express my gratitude for the opportunity to assist you today.”
- “I’m grateful I could assist you today.”
- “Glad I could lend a hand today.”
- “I’m thankful for the chance to help.”
The following is a use case example:
I’m glad for the opportunity to help you today. If there’s anything else I can do to make things easier for you, please don’t hesitate to let me know.
7. “I’m at your service”
Use of this expression can make sense if your consumers are anticipating a formal contact, such as at a fine dining establishment or high-end hotel.
However, it is not appropriate for every support team.
This helps you as a service representative to stay on board and gives the impression that you are dealing with a high-end business.
Other happy to help alternative to use include:
- “I’m here to help.”
- “What can I do for you?”
- “I’m here to support you.”
Here is an example:
I‘m at your service, dedicated to resolving any issues or answering questions you may have. Feel free to call for me at any time.
8. “You got it”
This statement is perfect if you’re searching for a more relaxed attitude, because it gives the customer the confidence to ask for assistance.
In a less formal and tense situation, speaking naturally and with confidence can help build rapport, as long as it’s backed up by competent service.
If you and your customer have established a good connection and they don’t expect you to be formal, I would also suggest utilizing this statement or similar.
Other alternatives include:
- “No problem.”
- “Absolutely. Let’s get started on that.”
Below is a working example:
You got it. I’ll keep you updated, but it’ll probably be a couple of hours.
9. “We’ve got your back!”
This is an expression of willingness to provide support or assistance to customers in difficult situations. It implies a sense of reliability and solidarity.
Other phrases to use include:
- “We’ll look out for you.”
- “You’ve got our support.”
I just wanted to remind you that our team is here for you every step of the way. No matter the challenge, we’ve got your back! Don’t hesitate to lean on us for support or guidance whenever you need it.
How to stop saying “happy to help”
There are alternatives to being “happy to help,” but habits persist. Here are some tips to help you quit saying “happy to help.”
Practice different new responses
Keep a list of new ways to express your willingness to help. Consistently integrate new phrases into your conversations to make them more natural to say.
Be genuine and sincere
At the end of the day, your objective is to convey your desire to help in an honest and heartfelt way.
Prioritize forming genuine bonds and emotional connections that are in line with your principles and the wants of those around you.
Being true to yourself can significantly enhance the effectiveness of your interactions.
If an alternative feels too awkward even after practicing it a few times, go with something else.
Ask for feedback and correct
Seeking feedback from those around you, such as friends or colleagues, on your communication style can be helpful.
Specifically, you may want to ask them to identify times when you tend to default using robotic phrasing and suggest happy to help alternative ways to express your willingness to assist.
This can help you become more aware of your communication habits and improve your overall effectiveness in conveying your message.
Set a goal to use a variety of phrases
One effective way to overcome the habit of using the same phrase repeatedly is to challenge yourself to come up with a variety of “happy to help” alternative phrases each time you are in a situation where you would typically use that phrase.
By making a mindful effort to use different expressions, you can gradually break the habit and improve your communication skills.
Listen attentively and respond
One effective way to improve your communication skills is to observe how other people express similar sentiments. By actively listening to them, you can build your own collection of options.
Pay attention to coworkers’ and even customers’ language and incorporate new phrases that resonate with you. This can help you communicate more effectively with others and express yourself more clearly.
Utilize the best alternatives for the “happy to help” phrase
When utilizing the “happy to help” phrase, customers will be able to recognize whether you are genuine.
Even if you are unable to resolve their issue and they need to escalate it, they will still feel that you have delivered the best possible service to them.
Effective customer service teams distinguish themselves by the quality of their interactions with customers.
Schedule a live demo to see how BoldDesk will help your customer service support team better communicate with their clients. Start a free trial to explore BoldDesk’s many features. If you have any questions about the product and its capabilities, feel free to contact the BoldDesk support team.
We hope you have found this blog useful and informative. We would love to hear from you. Which of these phrases do you like the most? Which ones do you already use in your daily interactions? Do you have any other suggestions for happy to help alternatives?
Please share your thoughts and feedback in the comments section below.