We are elated to announce that BoldDesk has earned the Quality Choice Award and Happiest Users Award from Crozdesk, the prominent business software review website.
What is BoldDesk all about?
BoldDesk is modern, sophisticated help desk software that streamlines customer service through first-rate customer support tools and self-service features. It includes a robust ticketing system, knowledge base, efficient automations, extensive customization options, a user-friendly customer portal, insightful reports and analytics, and top-notch security.
Learn about the awards
The Happiest Users Award is given to solutions that attain a high satisfaction rating from delighted customers. To earn this badge, a product must have a user rating of at least 4.5 out of 5.0. According to Crozdesk, a mere 10% of solutions reviewed on their website receive this award.
The Quality Choice Award is granted to vendors that distinguish themselves in the market. This prestigious recognition is exclusively given to solutions that achieve a Crozscore (Crozdesk’s predictive scoring algorithm) of 80 or higher, with 100 being the highest possible. According to Crozdesk, only 1/3 of the solutions they review pass this threshold.
Check out our awards on BoldDesk’s Crozdesk profile: https://crozdesk.com/software/bolddesk
How are Crozscores ratings updated?
Crozdesk uses an automated scoring algorithm known as Crozscore. The algorithm uses artificial intelligence and machine learning techniques to analyze quantitative and qualitative data about a product to produce a summary review of products on the market. This aids businesses in finding and selecting the best products and solutions to meet their needs.
We at BoldDesk are very proud of the badges from Crozdesk. They are proof that we provide our customers with a high-quality service. We extend our heartfelt gratitude to our customers for their reviews and ratings of our products, and we are incredibly happy to have elevated what businesses can expect from customer service and support software.