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When customers search for instant answers, the difference between a smooth experience and a frustrating one often comes down to the quality of your knowledge base.
Articles that are hard to find, outdated content, and vague tagging all lead to the same outcome: longer resolution times and confused customers.
Join this exclusive AI-ready knowledge base webinar, hosted by Carter Harris (Webinar Host, Syncfusion) and Movine Awuor Onyango (Product Specialist, BoldDesk) on “Transforming your support with an AI-ready knowledge base.”
Discover how BoldDesk helps you build a self‑service portal that delivers clear and accurate guidance to both customers and large language models.
Webinar details
- Date: March 3, 2026
- Time: 10:00 AM ET
- Duration: 25–30 minutes
- Format: Online webinar
Who should attend?
This AI-ready knowledge base webinar is tailored for professionals looking to revolutionize their support operations and leverage the full potential of AI:
- Customer support leaders: CX directors handling high ticket volumes and need faster and more efficient ways to manage the surges.
- Technical writers and documentation owners: Authors of documentation focused on crafting content that AI can effectively interpret, retrieve, and utilize for precise responses.
- Product managers: Leaders seeking robust, structured knowledge to power AI assistants, enhance in-product help, and elevate customer education systems.
- IT admins/CIOs: Strategic decision-makers evaluating next-generation automation, AI readiness, and the scalability of their knowledge infrastructure.
Benefits of an AI-ready knowledge base for your business
Why modernize your documentation for AI? In this session, we will explore the core benefits that make an AI-ready knowledge base a must-have for your team:
- Faster, more accurate AI responses
- Reduced support burden
- Higher ticket deflection rates
- Improved article searchability
What you’ll learn
Here’s a glimpse of the powerful insights and strategies you’ll gain during this session:
- RAG fundamentals and LLM needs: Explore how Retrieval-Augmented Generation (RAG) works and what large language models (LLMs) need to generate accurate, trustworthy answers.
- Structuring your BoldDesk KB for high-quality retrieval: Learn practical structuring techniques that make your content easier for AI to query and retrieve, like applying metadata and consistent formatting.
- Converting support requests into high-value AI-ready content: See how support teams can turn real customer tickets and interactions into valuable KB articles.
- Freshness and governance best practices: Discover workflows, analytics strategies, and governance methods to keep content fresh, accurate, and relevant to users.
- Advanced metadata strategies: Delve into the metadata tactics that make your knowledge base not just searchable but intelligently optimized for AI retrieval.
Interactive Q&A session with BoldDesk experts
Connect with our product specialists to get direct, actionable answers on how to optimize your documentation for the AI era.
This session is your opportunity to receive tailored guidance on RAG implementation, metadata strategies, and best practices for your AI-knowledge base.
Elevate your support with an AI‑Ready knowledge base — Save your seat!
An AI assistant is only as good as the information you provide it. With BoldDesk, you can structure your support content so that your automated systems stay sharp, accurate, and always up to date.
Register now for this exclusive AI-ready knowledge base webinar to learn how to simplify your documentation and build a smarter, faster support experience your customers will love.
Curious about how BoldDesk can transform your knowledge base? Explore more on our website, start a free trial, or reach out to our support team for a personalized live demo.
Frequently Asked Questions
If you can’t make it live, don’t worry! The recording will be published on our official YouTube channel and will be publicly accessible shortly after the session ends.
After registering, you will receive a confirmation email with a unique joining link. We will also send you a reminder email on the day of the event, so you don’t miss out.
No, this webinar is completely free to attend for all registered participants.
The AI-knowledge base webinar recording will remain available on our YouTube channel for an unlimited time, so you can watch or revisit it whenever convenient.
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