I’m sure you have heard the word ecommerce once or a couple of times. Ecommerce has become an indispensable part of the global economy.
Research by Statista shows that in 2023, the world witnessed a rise in online trade, with global ecommerce sales reaching an estimated 5.8 trillion USD.
For them to cater to a growing number of customers online, businesses are now leveraging various ecommerce tools software to drive business growth and achieve lasting success.
In this blog, we will explore the different ecommerce tools software available in the market and how they can help you achieve your goals.
What are ecommerce tools?
Any piece of software that a business uses to make work easier when trading online can be referred to as an ecommerce tool. Ecommerce tools improve how businesses sell their goods and services online, making running an ecommerce brand easier and more efficient.
There are many ecommerce tools in the market today, each with a different function and purpose. Choosing the right combination of ecommerce software for your online business can complement your efforts and speed up growth.
Why are ecommerce tools important?
Ecommerce tools are essential because they streamline, optimize, and scale every aspect of running an online business.
From setting up a storefront to managing customer relationships, these tools empower businesses to deliver better experiences, drive more sales, and operate efficiently.
E-commerce tools are important because they:
Provide efficient store management: Tools like Shopify, Wix, or BigCommerce allow you to easily build and manage an online store without needing coding expertise.
Enhance customer engagement: Live chat, email automation, and chatbot tools help businesses engage with customers in real time, improving satisfaction and conversions.
Provide data-driven decisions: Analytics tools provide insights into customer behavior, sales trends, and marketing performance, allowing for smarter business decisions.
Streamline operations and efficiency: E-commerce tools automate and simplify numerous tasks that would otherwise be manual and time-consuming.
Enhance user experience: Tools like website builders, payment gateways, and customer support software improve the shopping experience, making it easier for customers to find, purchase, and receive products.
What you need to know before choosing your ecommerce tool
One thing you need to know about ecommerce tools software is that they are essential for streamlining customer service and improving customer satisfaction.
Therefore, businesses should consider various factors when choosing the right ecommerce tools software. Below are some points you should consider while picking an ecommerce tool:
User-friendliness
Wouldn’t it be great to successfully install software on your first try? The best ecommerce tool should be easy to install, use, and onboard new clients. It should have a simple user interface and a self-help section that users can refer to when stuck.
Pricing
The best ecommerce tools provide essential features to enhance your business operations at an affordable price. The tool should have different pricing plans so that businesses of different sizes and budgets can afford it.
Accessibility and scalability
An ecommerce tool should be easily accessible on any device. Additionally, they should run on systems that do not fail easily to limit downtime. A good ecommerce tool should also be able to cater to an increasing number of users as your business grows.
Integrations
The top ecommerce tools software should offer seamless integration with other tools. When a tool has many integrations, it helps provide a better tailored and more effective online shopping experience for the users.
The best ecommerce tools and software for your business (2025)
Technology is improving each year, and you must use the best software available to be on top of your game. We’ve categorized the top ecommerce tools that you can adopt to supercharge your online business.
However, not every ecommerce software suits every business. So, choose a set of tools that align with your needs and ensure they integrate smoothly to support you in reaching your objectives.
Shopify is a popular ecommerce platform where businesses can set up stores to sell products. It has several features that make running an online store more efficient, including a point of sale and content marketing tools.
Shopify Ecommerce Platform
Key features
Drag-and-drop store creator
Customizable templates
Customer data analytics
Pricing
Basic: $24/month
Shopify for small teams: $69/month
Advanced: $299/month
Plus: $2300/month
Free trial: Not available
2. WooCommerce
WooCommerce is another popular online shopping platform that businesses can use to set up online businesses. It offers extensive store customization features and marketing options.
WooCommerce Online Shopping Platform
Key features
Customizable themes
Extensions options such as subscriptions and bookings
Online store setup
Pricing
WooCommerce is free
Free trial: Not available
3. BigCommerce
BigCommerce is a well-known ecommerce platform for selling products and services online. It has lots of integrations that make it flexible and reliable.
BigCommerce Ecommerce Platform
Key features
Integrations with marketing and payment software
Checkout options
Analytics and reporting tools
Pricing
Standard package: $29/month
Plus package: $79/month
Pro package: $299/month
Enterprise: Contact sales
Free trial: Not available
The best customer service software
4. BoldDesk®
BoldDesk‘s all-in-one web-based software for customer service helps ecommerce stores to streamline support and improve customer experience.
It has several features such as omnichannel inbox and an automated help desk that optimize customer service processes improving customer satisfaction and driving sales.
BoldDesk Customer Service Software
Additionally, the BoldDesk tool provides a unified platform for managing tickets from channels, including email, live chat, and social media. It helps support agents to seamlessly handle requests, manage support issues, and stay on top of customer queries.
One unique thing about BoldDesk is its user-friendly interface which allows teams to navigate the platform easily and resolve issues. BoldDesk can also help you gain insights into your customer service performance by tracking average response time sand customer satisfaction ratings.
Key features
Robust ticketing system
Live chat support
Omnichannel inbox
Task management
Knowledge base software
Artificial intelligence assist features
Mobile support
Automated help desk
Multilanguage support
Multiple integrations
Team collaboration features
Customizable, expandable, and intuitive interface
User-friendly customer portal
Reports and analytics
If you have any questions about the product or how it works, feel free to contact the BoldDesk support team for assistance. You can also book a live demo or sign up for a free trial today to experience its features.
With BoldDesk’s unlimited agent pricing, you are charged based on the number of tickets you handle, not the number of agents. This means you can expand your team freely without worrying about rising costs as you grow.
Pricing starts at 500 tickets per month, with three options:
Essential: $99 per month
Pro: $199 per month
Business: $399 per month
Free trial: 15 Days
5. LiveChat
LiveChat is another good customer service tool that helps ecommerce stores offer instant customer support. It provides features like AI chatbots and canned responses.
LiveChat Customer Service Tool
Key features
Chat transfers
AI automation
WhatsApp integration
Pricing
Starter: $20/month
Team package: $41/month
Business package: $59/month
Enterprise package: contact sales
Free trial: 14 days
6. Intercom
Intercom is quite the tool to resolve customer queries in no time and is widely accepted in ecommerce today. There are multiple integration features, making it suitable for any type of business.
Intercom Customer Service Platform
Key features
Proactive support
Side conversations
AI autofill
Pricing
Essential package: $29/month
Advanced package: $85/month
Expert package: $132/month
Free trial: 14 days
7. Tidio
Tidio is a customer service platform designed to help businesses engage with their website visitors in real-time. It combines live chat, chatbots, and email marketing features to provide comprehensive customer support and boost sales.
Tidio Customer Service Platform
Key features
Live chat functionality
Email marketing tools
Visitor tracking and analytics
Pricing
With Tidio, you are charged based on the number of tickets handled. Pricing starts at 50 tickets per month and includes four options:
Free (For solo operators)
Growth: Starting at $29/month (for 2 operators)
Plus: Starting at $59/month (for 5 operators)
Premium: Starting at $399/month (for 10 operators)
Free trial: 7 days
Common ecommerce tools for automation
8. Zapier
Zapier is a tool that allows brands to automate various tasks in their ecommerce applications. It easily integrates with other ecommerce software tools, making it a good choice for ecommerce.
Zapier for Automation
Key features
Customizable workflows
Business process automation
Real-time data syncing
Pricing
Starter: $19.99/month
Professional: $49/month
Team: $69/month
Enterprise: Contact sales
Free plan: 14 days
9. Omnisend
Omnisend enables ecommerce brands to send emails and messages to customers. It helps brands to communicate easily with customers and conduct targeted campaigns.
Omnisend for Automation
Key features
Integrations with other ecommerce tools
Customizable templates
Integrated email and SMS campaigns
Pricing
Standard: $16/month
Pro package: $59/month
There is a free version for up to 250 contacts
Free trial: 14 days
Top ecommerce tools for payments processing platforms
10. Paypal
PayPal is an ecommerce tool that allows businesses to accept customer payments. It offers clients a safe and secure way to purchase on your website.
Paypal for Payment Processing
Key features
Integration with most banking applications and other ecommerce software
Simple checkout and user interface
Fraud protection
Pricing
Paypal has custom charges based on the transaction amount, region, and currency.
Free trial: Not available
11. Stripe
Stripe is another payment application that brands can use to handle transactions. It is secure and easy to use making it a good option for online businesses of all sizes.
Stripe Payment Application
Key features
Embeddable checkout
Invoice support
Real-time reporting
Pricing
Stripe charges custom prices based on region and amount of transactions.
Free trial: Not available
12. Square
Square is an ecommerce payment tool that tracks profits and manages inventory. It easily integrates into your website and other online applications.
Square Ecommerce Payment Tool
Key features
Customer data analytics, reporting, and insights
24/7 support
Secure payments
Pricing
Square has custom pricing plans based on your business needs. The basic plan for businesses starts at $29/month.
Free trial: Not available
Key ecommerce websites for collaboration and project management
13. Microsoft Teams
Microsoft Teams, a collaboration tool for sharing files and chatting, tops this category. It facilitates effective communication and can help you improve the efficiency of your support team.
Microsoft Teams Collaboration Tool
Key features
Instant messaging
Video calls and group meetings
Integrations with third-party apps
Pricing
Microsoft Teams Essentials: $4/month
Microsoft 365 Business Basic: $6/month
Microsoft 365 Business Standard: $12.50/month
Free trial: 30 days
14. Slack
Slack is another popular collaboration tool for teams. It lets you share files and work on projects with colleagues in real time, improving communication among your support team.
Slack Collaboration Tool
Key features
Direct messaging
Integrations with many applications
Collaborative workspaces
Pricing
Pro: $4.38/month
Business+: $15/month
Enterprise: Contact sales
Free trial: A free version is available with limited options.
15. Trello
Trello is a project management app used to manage a team that includes remote workers. It has an intuitive interface featuring cards, lists, and boards, providing various options for customizing workflows.
Trello Project Management App
Top features
Engaging interface
Collaborative workspace
Task automation
Pricing
Standard: $5 / month
Premium: $10 / month
Enterprise: $17.50 / month
Free plan: Available
Free trial: 14 days
Best ecommerce tools for SEO
16. Semrush
Semrush is an ecommerce tool that gives you recommendations on how to improve your web content to rank better in search engines. It also helps brands to optimize their presence online and increase the number of site vistors.
Semrush fo SEO
Key features
Keyword research
Rank tracking
Link building
Pricing
Pro: $139.95/month
Guru: $249.95/month
Business: $499.95/month
Free trial: 7 days
17. Ahrefs
Ahrefs is a common digital marketing tool that allows brands to optimize web content and track their search engine rankings.
Ahref Digital Marketing Tool
Key features
Website auditor
Site explorer
AI content optimisation
Pricing
Starter: $29/month
Lite: $129 /month
Standard: $249 /month
Advanced: $449 /month
Enterprise: $14,990 /year
Free trial: 7 days
18. Klaviyo
Another important email marketing software is Klaviyo, which often integrates with most ecommerce platforms. It lets you create personalized email campaigns to target different customer segments.
Klaviyo Email Marketing Software
Key features
Marketing automation
Custom templates
Web forms
Pricing
Email: $45/month
Email and SMS: $60/month
Free trial: A free version is available but is limited to 500 monthly emails.
19. Moz
Moz is a leading SEO software suite that provides tools and resources to help businesses improve their visibility in search engine results, driving organic traffic to their online stores.
Moz SEO Platform
Key features
Keyword explorer
Content optimization tools
Local SEO tools
Pricing
Starter: $39/month
Standard: $79/month
Medium: $143/month
Large: $239/month
Free trial: 7 days
The top ecommerce platforms for CRM
20. Salesforce
There is a reason why Salesforce tops most customer relationship management (CRM) lists. The ecommerce tool helps you manage your customer support operations and interactions. It offers many features, including tools for managing sales and tracking leads.
Salesforce CRM
Key features
Customer journey monitoring
Automated workflows
Integration with most ecommerce platforms
Pricing
Salesforce has tiered pricing plans based on business needs. The starter suite starts at $25/Month.
Free trial: 30 days
21. Hubspot
HubSpot is a CRM tool that allows ecommerce stores to launch and manage marketing campaigns. This tool can track customer interactions, monitor leads, and organize customer journeys.
Hubspot CRM
Key features
Easy contact management
Email tracking and templates
Reports and analytics
Pricing
Starter: $20/month
Professional: $100/month
Enterprise: $150/month
Free trial: 14 days
22. Zoho
Zoho CRM is a customer management tool that helps ecommerce stores track customer issues and provide better support. This tool also helps you to collect and analyze customer data.
Zoho CRM
Key features
Workflow automation
Real-time customer insights
Contact management
Pricing
Standard: $12/month
Professional: $20/month
Enterprise: $35/month
Ultimate: $45/month
Free trial: 15 days
Trendy analytics and reporting ecommerce tools
23. BoldReports
Are you looking for an efficient reporting tool? BoldReports is a good choice. Brands use this ecommerce tool to gather customer insights. It lets you analyze and visualize customer data through live, real-time reports.
BoldReports for Analytics and Reporting
Key features
Real-time interactive reports
360° data visualization
Integrations with most ecommerce platforms
Pricing
The website has a sliding scale that determines prices according to your individual requirements. The basic plan begins at $645/month.
Free trial: 15 days
24. Google Analytics
Google Analytics helps you understand your customers’ journeys, improve marketing strategies, and monitor your ecommerce website’s performance.
Google Analytics for Monitoring Ecommerce Website Performance
Key features
Built-in automation
Shareable reports
Data analytics and insights
Pricing
Google Analytics 360 starts at US$ 150,000 / year.
Free trial: A free version is available with limited functionalities.
25. Hotjar
Hotjar helps you monitor how users interact with your website. This ecommerce tool gives brands insights into how they can improve their landing pages.
Hotjar for Monitoring Users Interaction with Website
Key features
Session recording
User behaviour monitoring
Analytics and insights
Pricing
Plus: $32/month
Business: $80/month
Scale: $171/month
A free version is available for tracking up to 35 daily sessions.
Free trial: 30 days
Ideal business intelligence platforms for ecommerce businesses
26. BoldBI
BoldBI is a business intelligence (BI) tool for visualizing and analyzing data. It has intuitive widgets and lets you create dashboards to visualize various metrics.
BoldBI Business Intelligence Tool for Visualizing and Analyzing data
Key features
Embedded analytics
Data visualisation
Collaboration features
Pricing
Pricing varies according to user needs, with the basic plan starting at $445/month.
Free trial: 15 days
27. Heap
Heap is an ecommerce tool that brands can use to gain insights into customers’ data. It gives you information on user sessions, actions, and behaviors on your website.
Heap Digital Insights Platform
Key features
Analytics charts and reports
Customer data history
Email alerts
Pricing: Contact sales
Free trial: 14 days
Modern inventory management ecommerce tools
28. Netsuite
Starting off this category, we have NetSuite. It provides a real-time view of your inventory across different locations. With it, you can organize and manage your inventory.
Netsuite Inventory Management System
Key Features
Automated inventory tracking
Real-time inventory view
Analytics and reporting capabilities
Pricing: Contact sales
Free trial: 14 days
29. Quickbooks
Quickbooks is another popular inventory tracking application. It helps brands track what’s in stock, get alerts when it’s time to restock and gather insights on what to buy and sell.
Quickbooks Inventory Management Software
Key features
Inventory tracking
Restock alerts
Product reports
Pricing
QuickBooks Plus: $20/month
QuickBooks Advanced: $38/month
Free trial: 30 days
The best ecommerce sales platforms for marketing
30. Mailchimp
Another tool worth mentioning, Mailchimp, is an email marketing tool that lets you personalize emails based on customer data, generate brand content, and conduct targeted campaigns to boost ecommerce sales.
Mailchimp Email Marketing Tool
Key features
Customer journey builder
Generative AI content
Advanced reporting and analytics
Pricing
$10/month for 500 contacts
$20/month for 500 contacts
$350/month for 10,000 contacts
A free version is available for up to 500 contacts
Free trial: 30 days
31. Hootsuite
Hootsuite is one among many ecommerce tools software that brands can use to maximize their engagement on social media platforms. It enables brands to manage multiple social media accounts, schedule posts, and track analytics.
Hootsuite for Maximizing Engagement on Social Media
Key features
Social media scheduling
Team collaboration
Social media analytics
Pricing
Professional: $99/month
Team: $249/month
Enterprise: Contact sales
Free trial: 30 days
Common content management platforms for ecommerce websites
32. WordPress
Another good tool; WordPress is used for building and managing ecommerce websites. It enables ecommerce brands to create, edit, and publish web content.
WordPress for Building and Managing Ecommerce Websites
Key features
A library of custom themes
Integrations with most social media applications
Search engine optimization
Pricing
Personal: $4/month
Premium: $8/month
Business: $25/month
Commerce: $45/month
Enterprise: $25000/year
33. Canva
Canva is a good ecommerce platform for creating web and social media content for marketing and engagement. It allows users to organize images, text, and other components using a drag-and-drop interface, making it easy to build a unique brand identity for your business.
Canva for Creating Web and Social Media Content
Key features
Logo maker
Custom templates
Video editor
Pricing
Canva Pro: $6.49/month
Canva for Teams: $12.99/month
Free plan: Available
34. Wix
Wix offers a user-friendly platform for businesses to build and manage their online stores. Its intuitive interface and a wide range of features simplify the process of selling products online, from showcasing items to processing payments.
Wix Ecommerce Platform
Key features
Drag-and-drop website builder with e-commerce functionality
Customizable design templates
Tools for managing inventory, orders, and customer data
Pricing
Light: $17/month
Core: $29/month
Business: $36/month
Business Elite: $159/month
Free trial: 14 days
Leverage the power of ecommerce tools to grow your online business
Of course, you do not need all of these applications in your ecommerce strategy. However, with the help of the right ecommerce tools, you can build an appealing ecommerce store, automate workflows, improve marketing efforts, and offer excellent customer support.
Whether your goal is optimizing customer support, controlling stock levels, or enhancing teamwork, embracing these ecommerce tools can help you navigate challenges, seize opportunities, and ultimately achieve lasting success.
We hope this blog was insightful. Are there some ecommerce software tools we might have left out? Please share in the section below!
Business-to-Consumer (B2C): Transactions where businesses sell products or services directly to individual consumers.
Business-to-Business (B2B): Transactions between businesses, such as a manufacturer selling to a wholesaler or a wholesaler selling to a retailer.
Consumer-to-Consumer (C2C): Transactions where consumers sell products or services to other consumers, often facilitated by third-party platforms.
Consumer-to-Business (C2B): Transactions where individuals offer products or services to businesses, such as a photographer selling stock photos to a company.
Amazon, eBay, Walmart, Etsy, and Shopify are the top e-commerce sites, each offering powerful tools and integrations that align well with modern e-commerce support platforms like BoldDesk.
E-commerce tools help manage online stores, automate tasks, improve customer support, track sales, and boost efficiency—supporting business growth across all touchpoints.
Shopify is the most popular e-commerce platform in 2025, known for its ease of use, scalability, and powerful tools that support businesses in streamlining their online operations.
Key e-commerce services include store platforms for managing sales, payment gateways for secure transactions, and support tools like BoldDesk for efficient customer service.
The 4 areas of e-commerce are online storefronts, payment processing, product management, and customer service tools like BoldDesk, which streamline operations and enhance the customer experience.
Odah is a customer experience specialist at Syncfusion, focused on enhancing user satisfaction through clear, accessible SaaS documentation. He excels at simplifying complex technical resources into intuitive guides that empower customers. In his free time, Odah enjoys coding, problem-solving, and chess.
Odah is a customer experience specialist at Syncfusion, focused on enhancing user satisfaction through clear, accessible SaaS documentation. He excels at simplifying complex technical resources into intuitive guides that empower customers. In his free time, Odah enjoys coding, problem-solving, and chess.
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