FAQ

Yes, the trial tenants are limited to send 30 emails per day for security reasons, while the active paid tenants are not restricted.

To find your support email addresses, follow the steps below. Navigate to Admin > Support Emails. By navigating through the support emails, you will find

Yes, you can disable the email notifications in the BoldDesk. Go to Admin > Email Notification and uncheck the checkbox to disable the email event.

To enhance security and prevent email loops or automation spam, BoldDesk limits the number of inbound emails processed through email automation per user within an

Yes, you can set multiple agents in the escalation emails using the SLA automation triggers, and you can also send Agent group emails. You can

Yes, the BoldDesk supports the email blocklists and whitelists. Navigate to Admin > Support Emails > Configuration > Blacklist Email text box and enter the

We can’t prevent ticket creation in this case, so be careful. If you’re having an internal conversation with BoldDesk emails, make sure to remove the

BoldDesk validates whether the replied user is related to the ticket or not; if not, it will be updated as a private note; the agent

Yes, BoldDesk allows you to add an email response as a private note using specific email actions. To do this, include the following syntax in

Yes, it is possible to create a private ticket via email in BoldDesk by using the #private command in the email body. When this command

Yes, you can disable email ticketing. But this will disable all the incoming email replies/creation activities. Navigate to Admin > Support Emails > Support Emails.

Yes, BoldDesk allows you to send personalized emails by including the Agent’s name in the email display name. However, the email address remains the same,

Yes, BoldDesk supports using your own SMTP email server to send emails to your customers. Please note: Email delivery status will not be recorded in

Yes, you can use our BoldDesk Triggers to create custom email notifications. Based on the ticket events, we have various types of triggers. Create trigger

Yes, all email content in BoldDesk can be customized. navigate to Admin -> Email Notification -> Choose the appropriate email template and update the content.

Yes, you can use your own email address as the support email address by enabling the following settings. Navigate to Admin -> Support Emails ->

The Agent replies will be published as public comments, and all ticket members will be notified. Updating via email does not change the ticket’s status;

Yes, the ticket Requester can be the Reply-to email address. You must enable the following option in order to use this function. Navigate to Admin

If you reply to an existing ticket email, the reply will be added to the same ticket.