BoldDesk is a Help Desk Software tool created by Syncfusion. It can be used for offering end-to-end customer support service. It serves as an operating
Yes, multiple contact groups can be mapped to a contact. By default, this feature is disabled. To enable, go to Admin > General Settings and enable the
A contact is nothing but a customer account/record.
A contact group is an entity to group related contacts/users. You may also consider a contact group as a company that have user/contacts grouped underneath.
There is no option available to edit/delete updates, since an email alert might have been sent to the end-user and SLA might have been applied
BoldDesk supports uploading files up to 20 MB. Since this is not a file-sharing app, the certain limit has been imposed and there is no option
Yes, the ticket Requester can be the Reply-to email address. You must enable the following option in order to use this function. Navigate to Admin
The Agent replies will be published as public comments, and all ticket members will be notified. Updating via email does not change the ticket’s status;
Yes, you can use your own email address as the support email address by enabling the following settings. Navigate to Admin -> Support Emails ->
Yes, all email content in BoldDesk can be customized. navigate to Admin -> Email Notification -> Choose the appropriate email template and update the content.