What is BoldDesk?
BoldDesk is a Help Desk Software tool created by Syncfusion. It can be used for offering end-to-end customer support service. It serves as an operating
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Can I map multiple contact groups to a contact?
Yes, multiple contact groups can be mapped to a contact. By default, this feature is disabled. To enable, go to Admin > General Settings and enable the
What is a contact?
A contact is nothing but a customer account/record.
What is a contact group?
A contact group is an entity to group related contacts/users. You may also consider a contact group as a company that have user/contacts grouped underneath.
I have updated confidential information in the ticket, how to edit the message?
There is no option available to edit/delete updates, since an email alert might have been sent to the end-user and SLA might have been applied
How to upload files larger than 20 MB?
BoldDesk supports uploading files up to 20 MB. Since this is not a file-sharing app, the certain limit has been imposed and there is no option
When creating a ticket in BoldDesk, can we use a reply-to email address as the requester?
Yes, the ticket Requester can be the Reply-to email address. You must enable the following option in order to use this function. Navigate to Admin
What happens when an agent responds to an email notification?
The Agent replies will be published as public comments, and all ticket members will be notified. Updating via email does not change the ticket’s status;
Can I use my own support email instead of the BoldDesk email?
Yes, you can use your own email address as the support email address by enabling the following settings. Navigate to Admin -> Support Emails ->
Can we customize the email notification content?
Yes, all email content in BoldDesk can be customized. navigate to Admin -> Email Notification -> Choose the appropriate email template and update the content.
