Powerful Autonomous AI for Enterprise-Grade Support.
Scale Faster With AI Support Agents That Resolve Customer Requests End to End.
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Free trial
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No credit card
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Live in under a day
Trusted by Companies of all Sizes
Backed by Syncfusion
41K+
Companies worldwide
25+
Years in business
80%
of the Fortune 500 use Syncfusion software
3M+
Tickets Migrated
Free
Migration & Onboarding
SOC 2, GDPR & HIPAA
Compliant
99.9%
Uptime SLA
AI That Covers Every Part of Support.
One agent answers customers, one runs quietly on every ticket, and one helps your people write better replies. It all runs on one credit balance, with human agents included in every plan.
Support
Talks to Your Customers.
Resolves requests on any channel and hands off to your team when a person is needed.
Background
Runs Quietly on Every Ticket.
Always-on agents that check every ticket and message and act on their own, with no prompt needed.
Assist
Helps Your People in Every Reply.
Drafts, polishes, and translates replies right inside the ticket and chat editors.
AI Trigger Orchestration
Rules Decide When.
AI Decides What.
Set the conditions that call an AI Agent, choose which ticket details it reads, and decide what happens with its answer: a private note for your team to review, or automatic updates to type, category, priority, status, and tags.
Every Ticket Triaged on Arrival
New tickets come in already categorized and prioritized, so agents skip the sorting and start solving.
Upset Customers Get Seen First
AI picks up frustration and urgency in a customer's tone and raises the priority, so tense conversations get attention before they escalate.
Your Team Stays in Control
Start with AI findings as private notes your agents can review. Switch on automatic updates once you trust the results.
Support That Keeps Up With Your Customers.
Experience a modern, faster way to manage tickets.
Manage, prioritize, and resolve customer tickets in one place.
Engage customers in real time and turn chats into tickets.
Manage conversations across email, chat, social, phone and more.
Create and share self-help content to reduce support tickets.
Automate repetitive tasks with rules, triggers and automations.
Get real-time insights with customizable reports and dashboards.
Stay productive on the go with iOS and Android apps.
Create, assign and track tasks to get work done faster.
Define and enforce service-level policies to meet your goals.
Internal Threads
Collaborate with your team using private internal conversations.
Collect customer feedback and measure satisfaction easily.
Support customers in multiple languages with easy translations.
Plug In the Tools Your Team Already Trusts.
Link BoldDesk with your messaging channels, business apps, and data sources. Human and AI agents see the whole customer story in one screen and can act on it right there.
EmailChannel
WhatsAppChannel
VoiceChannel
TMicrosoft TeamsChannel
SlackChannel
SMSChannel
fFacebookChannel
IGInstagramChannel
SSalesforceCRM
HHubSpotCRM
ZZoho CRMCRM
ShopifyE-commerce
StripeBilling
JiraIssue tracking
Azure DevOpsIssue tracking
GitHubDev tools
MCP ToolsAgent tools
API ToolsAgent tools
BoldDesk MCP ServerAI assistants
ClaudeLLM
ChatGPTLLM
WebhooksAutomation
ZapierAutomation
Google WorkspaceProductivity
[100+] ready-made connections, plus any REST API or MCP server you add.View every integration
Security & Compliance
Enterprise-Grade Security and Compliance
Protect customer data with secure infrastructure, compliance-ready controls, and enterprise-grade access management.
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SOC 2 & GDPR compliant
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AES-256 encrypted infrastructure
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SSO and IP restrictions
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Role-based access control and audit logs
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HIPAA-ready workflows
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Secure cloud architecture
Customers
Loved By Support Teams at 41K+ Companies
4.5/5 on G2 · Spring 2026 Leader, High Performer, Momentum Leader, Best Results
FAQ
Questions, Answered
Not for the agents in your plan. Every plan includes human agents: 5 on the 1,000-credit plan, 50 on the 10,000-credit plan. You pay for AI credits, which are used when an AI agent handles a conversation, a background agent works on a ticket, or someone uses AI Assist. Need more agents? Add them for $20 per agent per month.
Credits are used each time AI does work, such as answering a customer, predicting fields, or drafting a reply. Features with a switch run on every ticket and can be turned off anytime. AI Assist uses credits only when an agent runs it. Monthly credits reset each billing month, and you get alerts at 80% and 100%. If you run out, your human agents and features keep working, and you can top up at $40 per 1,000 credits or move to a higher tier. Handoffs to a human with no AI answer are free.
Support Agents talk to customers directly. Background Agents run automatically on every ticket, such as field prediction, sentiment, and auto-merge. Assist Agents help your human team inside the editor with drafts, rewrites, and articles.
They can take actions. Connect API Tools or MCP servers and give agents skills like issuing refunds, checking order status, or updating accounts, with approval steps wherever you want them.
Email, Live Chat, WhatsApp, Voice, SMS, Microsoft Teams, Slack, Facebook, and Instagram, all in one conversation history.
Yes. Import tickets, contacts, and knowledge base articles from your current tool, and your past tickets can help train your AI agents from day one.
Yes. Start a free trial with no credit card and connect your knowledge to see your first AI agent answer within minutes.
Let AI Resolve the Routine.
Let Your Team Handle the Rest.
Your plan includes your human agents. You pay only for the work AI does.