Webinar Customer Experience Breaks After Your First 1,000 Users : How to Fix It. Mar 17th 202610:00 AM ET
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TL;DR: The BoldDesk March 2026 Release brings intelligent AI, unified dashboards, enhanced knowledge tools, improved ticketing workflows, a new Chat SDK, multiple chat upgrades, proactive WhatsApp/SMS messaging, Twilio calling, expanded mobile integrations, and flexible contact creation, streamlining support and elevating customer experiences. At BoldDesk, we believe that providing world-class support shouldn’t feel difficult or time-consuming. […]
We’re excited to announce that we’ve shipped BoldDesk’s November 2025 release, a carefully focused update that makes everyday support work faster, safer, and more contextual. This release brings targeted improvements for the agent portal, dashboards and reports, knowledge base (KB), integrations, live chat, omnichannel features, and our new mobile SDK. Each change is grounded in […]
????Say hello to the BoldDesk® September 2025 update! Ready to take your support to the next level? This September 2025 release is packed with powerful upgrades from channel-specific custom AI agents to sharper analytics that give your team a real edge. We’ve got context-aware automation that knows what your customers need before they ask; real-time […]
Get ready for an exciting update! We’re thrilled to announce the BoldDesk February 2025 Release, packed with the latest innovative features updates to transform your workflow and elevate customers’ experiences. In this month’s product release, our goal was to enhance how our users can utilize customization, AI, integrations, automation and other great feature updates to […]
The wait is over! The BoldDesk® November 2024 release redefines efficiency and improves the customer support experience by delivering everything from performance improvements to powerful AI-driven tools. We’ve crafted updates designed to streamline your workflows, simplify your processes, and make your day-to-day tasks easier. Captivating updates have been added to the live chat as well. […]
We have great news for those who value real-time, personalized support! Our latest live chat release is packed with powerful improvements to our live chat feature that make customer interactions even better. You spoke, we listened—and now we’re thrilled to bring you these new chat features. Whether you’re after quicker response times, smoother workflows, or […]
The long-awaited BoldDesk live chat feature is finally here! We are thrilled to introduce the new live chat and omnichannel support features in our September release. BoldDesk is well-known for its dedication to exceptional customer service, and these features have been designed to elevate your customer support and deliver real-time assistance to your clients. This […]
Exciting news! BoldDesk’s September release is here! We’re thrilled to announce the latest features update, designed to elevate your customer service experience. Our dedicated team has been hard at work, incorporating valuable user feedback and industry insights to enhance our platform’s capabilities. This release includes two significant updates that represent an important step in our […]
Welcome to our latest release blog! We are excited to share the new features and improvements we have been diligently working on to enhance your experience with BoldDesk. Our team has been focused on incorporating your feedback, innovating new solutions, and refining existing functionalities to ensure that we continue to meet and exceed your expectations. […]
If you’ve been anticipating BoldDesk updates, your wait is over! We’re thrilled to announce the latest feature update in our May release! At BoldDesk, we understand that the heart of exceptional customer service lies in the tools that empower it. This is the reason we relentlessly gather user feedback, analyze emerging market trends, and introduce new […]
We are excited to announce the latest feature updates in our March release! The BoldDesk team is committed to empowering you with the right tools to provide exceptional customer service. The March product release introduces a set of new features and improvements that result from invaluable user feedback and the most recent developments in customer […]
We are excited to announce the latest new features in our December release! The BoldDesk team is dedicated to providing you with state-of-the-art tools necessary for delivering outstanding customer experiences, and this release further demonstrates our commitment to this goal. This product release introduces a suite of new features, improvements, and optimizations that are a […]
We are thrilled to introduce our exciting November product release! The November product release has several new features designed to enhance the user experience and improve productivity. These features have been developed based on user feedback and industry trends. In addition to new features, the November product release also includes several improvements to existing functionalities. […]
Having a scalable help desk ticketing system is a key factor in ensuring customer satisfaction. It shows how customer-oriented a business is. BoldDesk is taking initiative by updating its ticketing features in this July 2023 release. The goal was to ensure that all the ticketing system functionalities are up to date with the dynamic advancements […]
Get ready to experience even higher levels of efficiency and streamlined customer support with the amazing, game-changing new features included in the BoldDesk May feature updates! Experience powerful, cutting-edge latest features, like: Multilingual help desk Multilingual knowledge base Activity module enhancements New contact dashboard Insights on raw data behind different dashboards Advanced ticket search enhancements […]
Announcing the newest features update for BoldDesk! Our latest release offers exciting features that will make it easier than ever before to offer efficient and effective support to your customers. Are you aiming to improve your team’s productivity through smarter processes? This is one update that shouldn’t be missed! Read on to find out more […]
We are glad to announce the introduction of new features update and enhancements in BoldDesk. Keep reading to learn more about everything the upgraded version of BoldDesk has to offer! Drive integration The integration of file drives is provided for Google Drive and Dropbox. Users can search for and attach large files from drives. Agents can […]
We are excited to announce the rollout of new features and improvements in BoldDesk! Let’s take a look at some of them. List of latest features Let’s take a look over the added features: 1. Article templates Article templates store common article structures to be used later to create new articles. This improves the efficiency […]
We are delighted to announce new and upgraded features for BoldDesk in our latest release including one of our customers’ most highly anticipated features: knowledge base software! We’ve also got a few surprises in store. Let’s walk through some of the new highlights of BoldDesk. Knowledge base software Knowledge base software is a self-service tool […]
We are very enthusiastic to announce that BoldDesk has been updated with new support and features. We’ll go through the new BoldDesk features in this blog. We intend to drop a few surprises along the way! New BoldDesk Features The following are the new BoldDesk features from the recent release. Embeddable web widgets One of […]
We are pleased to announce the official launch of BoldDesk, our new help-desk ticketing software. BoldDesk is cloud-based, modern ticketing software for managing support email, collaborating with teammates, automating repetitive tasks, and improving customer experience. We have been internally using BoldDesk over the past months and deploying all the support portals for our products (Syncfusion, […]