Cherine Apondi Okumu

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AI Agent Security for Customer Support: Risks and Controls

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Webinar Recap: How to Build Customer Trust When Closing Tickets

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BoldDesk July 2026 Release: Next-Level Upgrades for Smarter Support

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Autonomous AI Agents: A Smart Way to Deliver Excellent Support

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G2’s Summer 2025 Reports Are Out and BoldDesk Is Stealing the Spotlight!

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8 Practical Ways to Use Generative AI in Customer Service

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Customer Success Manager: Duties and Key Qualities

customer-obsession

Customer Obsession: The Culture Behind Exceptional Support

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7 Effective Strategies to Reduce Customer Support Costs

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In-App Customer Support: What It Is, Types, and Best Practices

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12 Actionable Strategies for Scaling Customer Support in 2026

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Omnichannel Customer Engagement: Unifying Your Support Channels

Illustration showing an AI ticketing system automating ticket routing, prioritization, and response handling for support team

AI Ticketing System: A Practical Guide for Modern Support Teams

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Customer Service Scorecard: Definition and Why It Matters

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12 Best Knowledge Base Software Tools: Features and Pricing Compared

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22 Knowledge Base Examples and What Makes Each One Work

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HR Help Desk Software: Benefits and 5 Top Examples

The Evolution of Startup Customer Service: Scaling Beyond Free Tool

The Evolution of Startup Customer Service: Scaling Beyond Free Tools

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Client vs Customer: Key Differences in Customer Service

An illustration showing a live chat message window with the text How to add live chat to your website.

How to Add Live Chat to a Website in 8 Practical Steps