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TL;DR: AI chatbots help teams streamline support, qualify leads faster, and connect smoothly with CRMs and Knowledge Base systems. This guide compares the top AI chatbot platforms, explains what to look for, and helps you choose the best solution for your business needs.
Meeting rising customer expectations is one of the biggest challenges businesses face today. Customers now expect instant, 24/7 support with clear, accurate responses.
AI chatbot platforms have evolved far beyond simple automation. Modern AI chatbots personalize conversations, integrate with CRMs and knowledge bases, and support end-to-end customer service workflows.
In 2026, choosing the best AI chatbot is a strategic decision. The right platform can improve response times, reduce operational costs, and scale customer support without increasing headcount.
This guide explores the 10 best AI chatbots designed to elevate your customer support and take it to the next level.
What to consider when choosing the best AI chatbots
When selecting the best AI chatbots for customer service, it’s important to go beyond flashy features and test how well the tool performs in real-world business scenarios.
Here are key factors to evaluate:
- Accuracy and intent handling: Does the AI chatbot understand customer queries correctly and respond with relevant, context-aware answers?
- Knowledge retrieval: Can it pull accurate information from your documents, FAQs, and internal databases without confusion?
- Integrations and workflows: How well does it connect with your CRM, ticketing systems, calendars, and other business tools? Does it support automated workflows?
- Agent handoff and observability: Does it smoothly transfer conversations to human agents when needed, and provide visibility into interactions for monitoring and improvement?
- Team collaboration features: Is it easy for multiple agents to manage, assign tasks, and collaborate within the platform?
- Pricing and deployment model: Does the cost structure align with your budget and scalability needs? Is it cloud-based, on-premises, or hybrid?
Comparison table of the best AI chatbot platforms
Choosing the right AI chatbot solution depends on your business goals, the complexity of your support workflows, and the level of automation you need.
This comparison table showcases the top customer service AI chatbot platforms, helping you identify the best fit for your organization.
| Platform | Best for | Key features | Pricing starts at |
| BoldDesk AI chatbot |
Mid-sized to large businesses
|
|
$25/agent/month |
| Drift AI
|
B2B sale and marketing |
|
$29.99/agent/month |
| LiveAgent AI
|
Growing businesses |
|
$9/agent/month |
| Zoho SalesIQ AI | Mid-sized businesses |
|
$14/agent/month |
| Amio.io | Mid-sized companies |
|
$49/agent/month |
| Fredy AI | Small to mid-sized businesses |
|
$19/agent/month |
| LiveChat AI | Mid-sized businesses |
|
$52/agent/month |
| HappyFox AI | SMEs and online shops |
|
$39/user/month |
| ProProfs Chat | Small businesses |
|
$10/user/month |
| HubSpot | Mid-sized to large businesses |
|
$20/user/month |
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What are the 10 top AI chatbots for businesses?
Picking the best AI chatbots for your business depends on your specific needs, ecommerce focus, required integrations, and ease of setup.
Let’s explore the top AI chatbot platforms that assist companies in enhancing communication in customer service and marketing.
BoldDesk’s AI chatbot solution
Best for automating customer service with always-on AI chatbots.
BoldDesk is an AI-powered customer support chatbot for small, mid-sized to large businesses, offering live chat and AI-driven workflows.
Built with advanced conversational AI and natural language processing, the platform helps businesses deliver instant, human-like responses, and guide users through self-service options.
By combining next-gen AI agents with ticket automation and AI-powered actions, BoldDesk improves response times, ensures consistent support, and reduces manual effort for support teams.
What makes BoldDesk’s AI chatbot powerful?
- Context-aware conversations: Uses trained content from knowledge base articles, web pages, uploaded files, and Q&A entries to deliver more accurate and relevant answers.
- 24/7 automated support: Handles customer queries continuously through BoldDesk’s live chat without downtime, reducing wait times and improving satisfaction.
- Integrated into live chat: The AI chatbot (AI Agent) becomes the first point of contact in live chat, automatically answering common questions and engaging customers.
- Training and customization: Admins can configure the bot’s training data and conversation style to match company tone and knowledge scope.
- AI Actions: Capable of executing real actions (like refunds, updates, or automated workflows) via secure API triggers so interactions can go beyond info retrieval to actual task handling.
- AI Copilot: Assists human agents with real-time suggestions, knowledge recommendations, and quick response drafting to improve efficiency and accuracy.
- Omnichannel support: Works within BoldDesk’s broader customer service ecosystem, including chat, ticketing, and messaging channels.
- Scalable and configurable: Multiple AI agents can be created and tailored for different departments, use cases, or channels.
Chatbot/AI agent is available as an add-on with the Momentum and Enterprise plans.
Key features: 24/7 AI-powered support, multi-channel ticketing, CRM third-party integrations, customizable automation workflows, live chat with embeddable widgets.
Pricing: Starts at $25/agent/month.
G2 Ratings: 4.5/5
Customer reviews on BoldDesk
“BoldDesk provides an easy-to-use ticketing system with strong audit trails, helpful knowledge base articles, and convenient SSO login for users. Its customization options allow unique branding, and the pricing is very attractive for the features offered; currently, there’s nothing significant to dislike as it meets all ticketing needs.” Source
Drift AI
Best for B2B marketing and sales.
Drift is a conversational AI chatbot platform built primarily for B2B marketing and sales teams to qualify leads and book meetings in real time.
Drift AI chatbot delivers personalized customer service, handles repetitive inquiries, and routes high-intent prospects directly to the right agent to accelerate revenue.
Key features include: Real-time conversational AI, intelligent chat routing, conversational playbooks, lead qualification, meeting booking, CRM integrations, and analytics dashboard.
Pricing: Starts from $29.99/agent/month.
G2 Ratings: 4.4/5
Customer reviews on Drift
“Drift is a powerful platform that enables real-time conversations with potential customers at the moment of highest interest, replacing forms and delayed follow-ups with natural, personalized website chats. Its automation and chatbot features excel at qualifying visitors and routing them to the right person, allowing sales teams to focus on serious prospects.” Source
LiveAgent AI chatbot
Best for growing businesses.
LiveAgent AI chatbot is a helpdesk-integrated AI chatbot designed to automate FAQs and support ticket routing within an all-in-one customer service platform.
Key features include: Autonomous AI responses, multilingual support, knowledge base integration, lead capture, seamless human handoff, and unified chat interface.
Pricing: Starts at $9/agent/month for basic plans; AI features available on higher tiers.
G2 Ratings: 4.5/5
Customer reviews on LiveAgent
“It’s great that we can easily direct the chatbot to support our efforts by answering frequently asked questions and providing a constant point of contact for customers to submit feedback and automatically document it at any time.” Source
Zoho SalesIQ
Best for mid-sized businesses.
Zoho SalesIQ is a customer engagement chatbot platform focused on lead generation, visitor tracking, and CRM-driven conversations.
The chatbot can automate responses, capture visitor data, and integrate with Zoho CRM for streamlined sales processes.
Key features include: Customizable chatbot builder, visitor tracking, CRM integration, and analytics dashboard.
Pricing: Starts at $14/agent/month; enterprise pricing varies.
G2 Ratings: 4.4/5
Customer reviews on Zoho Desk
“Zoho Desk feels modern compared to Kayako and offers more features, including built-in AI for smarter support. However, its chatbot functionality is locked behind upper-tier plans, and while the abundance of options is useful, it can make the platform a bit complicated to use.” Source
Amio.io
Best for mid-sized companies.
Amio.io provides AI-powered chatbots for messaging platforms like WhatsApp, Messenger, and web chat.
The chatbot uses NLP and pre-trained models to deliver conversational experiences across channels and integrates easily into existing workflows.
Key features include: Omnichannel messaging, AI chatbot builder, API integration, and analytics tools.
Pricing: Starts at $49/agent/month; enterprise pricing based on usage and channels.
G2 Ratings: 4.8/5
Customer reviews on Amio.io
“Amio provides immediate support through its success manager on Slack and offers excellent chatbots for managing donor inquiries, ensuring issues are resolved quickly. The only drawback was a delayed deployment, which could have been smoother with better initial coordination.” Source
Freshworks
Best for small to mid-sized businesses.
Freshdesk’s Freddy AI powers chatbots that automate customer interactions across web, mobile, and messaging platforms.
The AI-powered chatbot handles FAQs, session-based conversations, and integrates seamlessly with Freshdesk’s helpdesk and CRM for a unified support experience.
Key features include: Omnichannel messaging, AI-powered self-service, agent Copilot, workflow automation, and analytics dashboard.
Pricing: Starts at $19/agent/month; Freddy AI Copilot from $29/agent/month; AI sessions priced at $49 per 100 sessions beyond included limits.
G2 Ratings: 4.4/5
Customer reviews on Freshdesk
“Freshdesk’s approachable UI makes setup and navigation smooth, while its ticket management features streamline support and escalations, saving time. The addition of Freddie AI for ticket summarization and response assistance is promising, though its accuracy still needs improvement, indicating room for refinement.” Source
LiveChat
Best for mid-sized businesses.
LiveChat AI is a customer communication platform that includes the chatbot AI builder, which uses machine learning and pre-trained conversational templates.
The chatbot AI builder enables automated handling of customer queries while allowing support agents to intervene when necessary, saving time and improving efficiency.
Key features include: Customizable chat widgets, AI chatbot builder, CRM integration, and advanced reporting tools.
Pricing: Starts at $52/user/month.
G2 Ratings:4.5/5
Customer reviews on LiveChat
“LiveChat is an invaluable tool for automating customer support, saving time and reducing staffing costs. Its intuitive interface and customization options make it easy to tailor to our needs, though understanding the ChatBot integration was initially challenging.” Source
Happyfox
Best for SMEs and online shops.
HappyFox offers a chatbot powered by AI that integrates with its live chat platform.
This integration allows teams to effectively respond to customer inquiries, manage tickets, and provide instant support with improved messaging features.
Key features include: Integrated live chat, instant ticket creation, workflow automation, and multi-channel support.
Pricing: Starts at $39/user/month (Unlimited agents, 500 chats per month).
G2 Ratings: 4.5/5
Customer reviews on HappyFox
“HappyFox Chatbot makes handling repetitive queries effortless with its Canned Responses feature, which speeds up response times significantly. Another standout is its smooth integration with the ticketing system conversations can transition into tickets seamlessly, ensuring complex issues are tracked and resolved without customers repeating themselves. However, one area that could be improved is its ability to manage nuanced or multi-part queries.” Source
ProProfs Chat
Best for small businesses.
ProProfs chatbot is an AI-powered tool that automates customer interactions on websites, helping businesses provide instant responses and qualify leads.
The AI chatbot works through a simple drag-and-drop builder, letting you create conversational flows, set triggers, and route complex queries to human agents.
Key features include: 24/7 support, CRM integration, and customizable templates for FAQs and lead generation.
Pricing: Starts at $10/user/month (1 domain, 3 departments, 1-year chat history)
G2 Ratings: 4.5/5
Customer reviews on ProProfs
“ProProfs Chat is easy to set up on a website and has significantly improved agent performance and KPIs since implementation. However, adding advanced chatbot capabilities for faster responses and features like sneak peek between agents, supervisors, and customers would make it even better.” Source
HubSpot
Best for mid-sized to large businesses.
HubSpot offers an AI-enabled chatbot through its Chatbot Builder (Chatflows) within the Conversations and Service Hub tools.
The chatbot integrates natively with HubSpot CRM to automate customer conversations, answer common questions, route chats to agents, and create support tickets.
Key features include: CRM-integrated chatbot builder, automated FAQ handling, ticket creation, live chat handoff and multi-channel inbox support.
Pricing: Free plan available with basic AI chatbot functionality. Paid plans start at $20/user/month (billed annually).
G2 Ratings: 4.5/5
Customer reviews on HubSpot
“HubSpot Service Hub is incredibly easy to use, with simple chat flows and quick AI setup that make getting started effortless. However, one area for improvement is giving users more control over the AI chatbot, such as customizing responses and managing handover options to human agents.” Source
Ready to automate your support? Your next step starts here
AI chatbots are an excellent way to automate routine tasks, boost creativity, and enhance customer experiences. As the market evolves, these bots continue to gain advanced capabilities, making them more powerful and versatile than ever.
However, don’t just jump to the most popular option. Take time to research, define your objectives, evaluate features, and understand the onboarding process.
Choosing the right AI chatbot for your business ensures long-term success and maximum ROI.
Want to elevate your customer support? Leverage BoldDesk as your AI-powered help desk solution. Start your 15-day free trial or book a 30-minute live demo today!
Found this article useful? Tell us what you think and share your tips in the comments!
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Frequently Asked Questions
An AI chatbot is a software application that uses AI often natural language processing (NLP) and machine learning to simulate human-like conversations. It can understand user queries, provide relevant responses, and perform tasks such as answering FAQs, booking appointments, or troubleshooting issues.
AI chatbots combine NLP to understand queries, machine learning to improve over time, and often generative AI for context-aware replies. Many also apply RAG to fetch answers from knowledge bases and integrate with CRMs or helpdesk tools for personalized support.
AI chatbots deliver instant responses, reduce ticket volume, speed up resolutions, and provide consistent support—24/7. AI chatbots deliver instant responses, reduce ticket volume, speed up resolutions, and provide consistent support 24/7.
Yes, when implemented correctly. Leading platforms use encryption, secure APIs, and compliance standards like GDPR or HIPAA. Businesses should ensure proper authentication, data privacy policies, and role-based access to prevent misuse.
AI chatbots are widely used across industries, including:
- E-commerce and retail: For product recommendations and order tracking.
- Banking and finance: For account inquiries and fraud alerts.
- Healthcare: For appointment scheduling and symptom checks.
- Travel and hospitality: For booking and itinerary updates.
- SaaS and tech support: For troubleshooting and onboarding.
- Education: For student support and FAQs.
BoldDesk is one of the best AI chatbots for customer service, offering features such as ticket automation, contextual responses, and seamless integration with helpdesk systems.
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