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TL;DR: In the G2 Winter 2026 reports, BoldDesk achieved 57 badges across key support categories like help desk, live chat, knowledge base, self-service, and more. This recognition, rooted in customer feedback, validates our commitment to efficient help desk management and exceptional service experiences.
The G2 Winter 2026 report is here, and with it comes a season of wins for BoldDesk.
As we step into the new year, this recognition marks more than just badges; it’s proof of our commitment to delivering intelligent, user-first help desk solutions that make support smarter and faster.
In this post, we’ll break down the badges we earned, what they represent, and how they reflect the future of modern customer support.
Why G2 awards matter
G2 is the world’s largest and most trusted software review platform, used by millions of professionals to choose the right tools for their business.
Its quarterly reports and awards are driven entirely by verified customer reviews and satisfaction scores, not marketing claims.
Every G2 badge that BoldDesk earns is a vote of confidence in the value we deliver to customers through quality support and help desk management.
BoldDesk shines in G2 Winter 2026 Reports
BoldDesk had an outstanding showing in G2’s Winter 2026 reports, earning 57 badges across major categories.
These awards aren’t just badges on a page. They represent the real experiences you’ve shared, how BoldDesk helps streamline support, simplify communication, and deliver faster resolutions.
So, let’s take a closer look at the Winter 2026 G2 badges BoldDesk received.
Help Desk G2 badges: Setting the customer support benchmark
BoldDesk is built on help desk excellence, and that’s why we shine above the rest. Here’s a summary table of the Help Desk G2 badges we earned in different regions and categories.
| No. | Report | Recognition |
| 1 | Grid® Report for Help Desk | Leader |
| 2 | Momentum Grid® Report for Help Desk | Momentum Leader |
| 3 | Small Business Grid® Report for Help Desk | Leader (Small Business) |
| 4 | Asia Regional Grid® Report for Help Desk | Regional Leader |
| 5 | Asia Pacific Regional Grid® Report for Help Desk | Regional Leader |
| 6 | India Regional Grid® Report for Help Desk | Regional Leader |
| 7 | Americas Regional Grid® Report for Help Desk | High Performer |
| 8 | Europe Regional Grid® Report for Help Desk | High Performer |
| 9 | Mid‑Market Grid® Report for Help Desk | High Performer |
| 10 | Mid‑Market Americas Regional Grid® Report for Help Desk | High Performer |
| 11 | Mid‑Market Asia Regional Grid® Report for Help Desk | High Performer |
| 12 | Mid‑Market Asia Pacific Regional Grid® Report for Help Desk | High Performer |
| 13 | Small Business Asia Pacific Regional Grid® Report for Help Desk | High Performer |
| 14 | Small Business Asia Regional Grid® Report for Help Desk | High Performer |
BoldDesk secured G2 badges as a Help Desk Leader, Momentum Leader, and Regional Leader across Asia, Asia Pacific, and India.
We also earned High Performer titles in the Americas and Europe regions.
Additionally, we were recognized as High Performers in the Mid-Market and Small Business segments for the Asia and Asia Pacific regions.
Why it matters: Deliver industry-leading support with a help desk software that scales as your business grows. BoldDesk streamlines ticket management, automates workflows, and empowers teams to deliver exceptional service across all business segments.
Live Chat G2 badges: Real‑time connections that matter
BoldDesk includes a live chat software that provides instant support with 24/7 messaging and seamless escalation to tickets or knowledge content. Let’s take a look at the G2 badges we received in the Live Chat category.
| No. | Report | Recognition |
| 1 | Asia Regional Grid® Report for Live Chat | Regional Leader |
| 2 | Asia Pacific Regional Grid® Report for Live Chat | Regional Leader |
| 3 | India Regional Grid® Report for Live Chat | Regional Leader |
| 4 | Grid® Report for Live Chat | High Performer |
| 5 | Mid‑Market Grid® Report for Live Chat | High Performer (Mid-Market) |
We earned Regional Leader badges across Asia, Asia Pacific, and India. Additionally, we received the live chat High Performer recognitions for both global and Mid-Market categories.
Why it matters: Accelerate first contact resolution across markets and segments with real‑time engagement, backed by recognition that reflects BoldDesk’s commitment to empowering support teams.
Knowledge Management G2 badges: Organizing smarter support
Knowledge isn’t just information; it’s the backbone of every great support experience. When self-service options are well-structured and resourceful, teams work faster, answers remain accurate, and customer trust grows stronger.
| No. | Report | Recognition |
| 1 | Grid® Report for Knowledge Management | High Performer |
| 2 | Asia Pacific Regional Grid® Report for Knowledge Management | High Performer |
| 3 | Asia Regional Grid® Report for Knowledge Management | High Performer |
| 4 | India Regional Grid® Report for Knowledge Management | High Performer |
That’s why BoldDesk is proud to be recognized as a High Performer in the Knowledge Management category worldwide and in specific regions, including Asia Pacific, Asia, and India.
Why it matters: Improve resolution times, reduce operational overhead, and minimize repetitive work with G2 badges that highlight BoldDesk’s strength as a self‑service tool.
Customer Self-Service G2 badges: Empowering independence
BoldDesk’s customer self‑service portal and knowledge experiences enable customers to resolve issues on their own, anytime. Here are the 11 G2 badges in the Customer Self-Service category that we have earned.
In Winter 2026, BoldDesk got several badges, including the Momentum Leader, Regional Leader (Asia Pacific), and multiple High Performer badges across the globe, Asia, India, Mid‑Market, and Small Business segments.
G2 badges honor BoldDesk’s leadership in customer self-service software for Winter 2026[/caption]
Why it matters: Self‑service reduces ticket volume, lowers costs, and delivers 24/7 support, helping businesses scale without added complexity.
Knowledge Base G2 badges: Simplifying customer access
BoldDesk’s knowledge base software delivers tailored content with branding, advanced search, and granular access control.
| No. | Report | Recognition |
| 1 | Grid® Report for Knowledge Base | Leader |
| 2 | Asia Regional Grid® Report for Knowledge Base | Regional Leader |
| 3 | India Regional Grid® Report for Knowledge Base | Regional Leader |
| 4 | Asia Pacific Regional Grid® Report for Knowledge Base | High Performer |
| 5 | Mid‑Market Grid® Report for Knowledge Base | High Performer (Mid-Market) |
As a collaborative effort, we have been recognized as a Leader universally, with Regional Leader honors in Asia and India.
Additionally, BoldDesk earned High Performer badges in Asia Pacific and Mid-Market, validating how our knowledge base is redefining information access and setting the standard for effortless customer self‑service.
Why it matters: Ensure consistent, accurate information and streamline documentation with a well‑organized knowledge base, making support faster and more reliable.
Contact Center Knowledge Base G2 badges: Powering agent efficiency
BoldDesk equips contact centers with structured knowledge, permissions, and AI‑guided discovery for faster resolutions.
| No. | Report | Recognition |
| 1 | Momentum Grid® Report for Contact Center Knowledge Base | Momentum Leader |
| 2 | Grid® Report for Contact Center Knowledge Base | High Performer |
| 3 | Asia Regional Grid® Report for Contact Center Knowledge Base | High Performer |
| 4 | Asia Pacific Regional Grid® Report for Contact Center Knowledge Base | High Performer |
| 5 | India Regional Grid® Report for Contact Center Knowledge Base | High Performer |
| 6 | Mid‑Market Grid® Report for Contact Center Knowledge Base | High Performer (Mid-Market) |
| 7 | Small Business Grid® Report for Contact Center Knowledge Base | High Performer (Small Business) |
We’re thrilled to share that in its Winter 2026 reports, G2 honored BoldDesk with a Momentum Leader badge for the Contact Center Knowledge Base category.
Also, we proudly earned High Performer recognition globally and regionally across Asia, Asia Pacific, and India, as well as in the Mid-Market and Small Business categories.
Why it matters: Reduce Average Handle Time (AHT), improve consistency, and boost agent productivity with strong knowledge foundations and key metrics for high‑volume support operations.
Customer Communications Management G2 badges: Unifying every interaction
BoldDesk ensures seamless omnichannel communication across email, live chat, social media platforms, SMS, and other channels, helping support teams respond faster and maintain consistency.
| No. | Report | Recognition |
| 1 | Asia Regional Grid® Report for Customer Communications Management | High Performer |
| 2 | Asia Pacific Regional Grid® Report for Customer Communications Management | High Performer |
| 3 | Mid‑Market Grid® Report for Customer Communications Management | High Performer |
| 4 | Grid® Report for Customer Communications Management | High Performer |
This winter season, we earned High Performer badges internationally and regionally in Asia and the Asia Pacific. We also received the High Performer badge in the Mid-Market category.
Shared Inbox G2 badges: Collaboration made simple
BoldDesk’s shared inbox brings all team emails into one place. It prevents duplicate replies through collision detection, lets you assign emails to the right person, and adds private notes so your team can work together smoothly.
| No. | Report | Recognition |
| 1 | Mid‑Market Implementation Index for Shared Inbox | Fastest Implementation (Mid-Market) |
| 2 | Grid® Report for Shared Inbox | High Performer |
| 3 | India Regional Grid® Report for Shared Inbox | High Performer |
| 4 | Mid‑Market Grid® Report for Shared Inbox | High Performer (Mid-Market) |
G2 awarded BoldDesk with the Fastest Implementation (Mid-Market) badge, highlighting how quickly teams can get started.
We’re proud to have earned High Performer honors around the world and in India. On top of that, we secured High Performer recognition in the Mid-Market category, highlighting the power of our shared inbox to bring teams together for effortless collaboration and organized teamwork.
Why it matters: Shorten time‑to‑value with quick setup, while dependable collaboration tools keep teams organized and responsive without added complexity.
Social Customer Service G2 badges: Managing conversations at scale
Managing conversations at scale isn’t just a challenge; it’s an opportunity to build trust and loyalty.
From DMs to @mentions and comments, BoldDesk seamlessly captures and routes every interaction into a unified support workflow so your brand never misses a beat.
| No. | Report | Recognition |
| 1 | Asia Regional Grid® Report for Social Customer Service | High Performer |
| 2 | India Regional Grid® Report for Social Customer Service | High Performer |
That’s why G2’s Winter 2026 reports have honored BoldDesk as a High Performer in Social Customer Service across Asia and India.
Why it matters: Turning social media customer service into a structured process safeguards your brand reputation and guarantees fast, trackable responses across every public channel.
Conversational Support G2 badges: Driving real‑time engagement
BoldDesk simplifies customer conversations with tools such as omnichannel support, smart automation, AI‑driven assistance, and collaboration features that enable quick, context‑aware responses across multiple channels.
| No. | Report | Recognition |
| 1 | Asia Pacific Regional Grid® Report for Conversational Support | High Performer |
In the Winter 2026 G2 Awards, we earned the High Performer (Asia Pacific) badge, demonstrating strong regional performance in the Conversational Support category.
Why it matters: Delivering fast, consistent conversational support keeps every interaction effortless. By cutting response time and boosting customer satisfaction, your team stays ahead in dynamic markets where responsiveness defines success.
Why businesses choose BoldDesk for modern, AI-driven support
With innovative help desk features and glowing reviews on G2, BoldDesk empowers teams to deliver exceptional service experiences that customers truly value.
Here’s what makes BoldDesk stand out:
- AI‑powered support: AI agents automate up to 70% of routine queries, with AI Copilot assisting agents in real time.
- Transparent pricing: Flexible pricing plans designed for businesses of every size.
- Omnichannel made easy: Manage email, chat, WhatsApp, SMS, and social channels in one place.
- Instant live chat: Engage customers in real time with seamless ticket escalation.
- Self‑service portal: Empower users to find answers anytime with a searchable knowledge base.
- Shared inbox collaboration: Centralized team email with assignments, notes, and collision detection.
- Quick onboarding: Fast setup, rich documentation, and responsive support.
- Global reach: Support for 35+ languages with customizable brand tone.
Experience BoldDesk in action
Ready to see why businesses worldwide trust BoldDesk to deliver exceptional customer support?
- Start your 15-day free trial; no credit card required.
- Set up your help desk in minutes, customize workflows, and empower your agents to resolve tickets faster.
- Track performance in real time with intuitive dashboards and reports.
- Access our knowledge base or connect with our support team whenever you need guidance.
Discover why BoldDesk is rated a top-tier help desk solution. Explore powerful features, read authentic customer reviews, take a product tour, or book a live demo and see how BoldDesk can simplify and elevate your support experience.
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