TL;DR: Service Level Agreements (SLAs) should be a framework for excellence. Discover how to set meaningful targets, reduce breaches with automation, and ensure every department contributes to a seamless customer experience. Many teams set service level agreements (SLAs) based on industry averages without considering their unique customer needs or internal capabilities. But when SLAs are […]
TL;DR: Speed alone doesn’t guarantee customer loyalty. In our April 7, 2026 webinar, we explored why fast replies often fail, and how to balance rapid response times with high-quality, resolution-first support to drive genuine customer happiness and long-term satisfaction. Speed is often treated as the ultimate metric in customer support. We push our teams to lower […]
TL;DR: Being busy doesn’t automatically mean being effective. In our March 25th, 2026, webinar, we explored how hidden workflow gaps, unclear ticket ownership, and surface‑level metrics hold support teams back, and how smarter routing, automation, and data‑driven insights help create more effective help desks. Customer support teams often look extremely busy. Tickets keep coming in, […]
TL;DR: As support demand grows, many teams struggle to maintain a fast and consistent customer experience. This webinar explains why CX breakdowns occur during growth and how structured workflows, automation, SLAs, and unified visibility help teams restore speed, clarity, and reliability in support. Crossing your first 1,000 users should feel like momentum, but for many […]
TL;DR: Having a knowledge base doesn’t automatically make your support AI‑ready. In our March 31, 2026, webinar, we explored why AI struggles with traditional documentation, and how RAG‑first content, structured metadata, and continuous feedback loops help teams deliver accurate, scalable, and trustworthy AI‑powered support. When customers search for instant answers, the difference between a smooth […]
TL;DR: Turn social “noise” into fast, accountable resolutions, so every DM and comment has an owner and a next step. See what modern social support teams measure and optimize to prevent repeat issues and public escalations. Customer conversations no longer follow a linear path. In 2026, many support requests first appear as comments, mentions, or […]
Thank you for attending our webinar about the AI Copilot in BoldDesk. We hope Vadivel helped you understand how it can help you and your team improve your support workflow. If you missed the session or would like to review part of it, the webinar recording has been posted to our YouTube channel and is […]
In customer support, fast replies are often celebrated, but speed alone does not equal success. Customers ultimately care about whether their issues are resolved completely and with minimal effort on their part. In this webinar, Product specialist Movine Awuor Onyango explained why a good first response time is only the beginning of the support experience. […]
Tired of fast first responses that still leave customers waiting for real fixes? Quick replies get the conversation started, but they rarely solve the problem, leading to repeat tickets, frustrated users, and mounting pressure on the support teams. To help support teams move beyond reactive ticket handling, we hosted an exclusive BoldDesk webinar on Beyond […]
Modern support teams are expected to handle growing ticket volumes while delivering fast, high-quality customer experiences. In this webinar, Product Specialist Dickson Odiedo Akello shared how BoldDesk has helped teams achieve up to 40% ticket deflection in just 90 days without hiring additional agents. The webinar included a step-by-step walkthrough of setting up and optimizing […]
In this webinar, Kanimozhi Bharathi, a BoldDesk product specialist, walked attendees through how modern support teams can deliver a seamless omnichannel experience without losing context or efficiency. The session demonstrated how email, live chat, WhatsApp, and Instagram conversations can all be unified into a single workspace in BoldDesk, helping teams respond faster, personalize replies, and […]
Struggling to keep conversations connected across multiple channels? When customers switch between email, chat, WhatsApp, and Instagram, support teams often face scattered messages and broken workflows. The result? Delays, confusion, and unhappy customers. Join us for an exclusive webinar, hosted by Carter Harris (Webinar Host, Syncfusion) and Kanimozhi Bharathi (Product Specialist, BoldDesk) on “Omnichannel that […]
Modern support teams juggle multiple tools, constant context switching, and overwhelming ticket queues. Even with advanced systems, agents often face fatigue and delayed response times—both of which directly affect customer satisfaction. In this webinar, Software Developer Anto Gibson showed attendees how a single BoldDesk® AI agent can streamline support operations, reduce the load on human […]
What if you could reduce support tickets by 40% without compromising customer experience? It sounds ambitious, maybe even impossible, but it’s absolutely achievable. Join us for an exclusive BoldDesk webinar hosted by Carter Harris (Webinar Host Syncfusion) and Dickson Odiedo Akello (Product Specialist, BoldDesk) on “40% Ticket Deflection in 90 Days.” This session walks you through […]
Ever wondered if one AI agent could handle the work of an entire human team? It sounds bold, maybe even impossible, but it’s not science fiction anymore. Join us for an exclusive webinar hosted by Naveenaa S and Anto Gibson on “One AI Agent vs Whole Team.” This eye-opening BoldDesk webinar will challenge everything you know about […]
Overview In this webinar, Sameena Babu walked viewers through how Shopify-BoldDesk integration transforms your help desk into a powerful engine for both customer support and sales. The integration brings Shopify order and customer data directly into BoldDesk, eliminating the need to switch platforms and enabling personalized, real-time responses. The session began by highlighting the challenges […]
This blog provides show notes for our webinar that took place on April 10, 2025, “The Future of Customer Service: Boost Business Growth with AI.” The webinar is presented and hosted by Sameena Babu, a Digital Marketing Executive at BoldDesk. Overview Discover how AI-powered features in BoldDesk® can transform the way your support team works. Whether […]
